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Car locked with child inside and would not unlock

Adnillien said:
This is simply not true. @marqie would not be active on the forum if Lucid did not care. @hmp10 would not get personal calls from Emad is Lucid did not care. Lucid clearly does care. This is not to say that Lucid should have improved the unlocking behavior of the Air by now. Even with that said, using PAAK or the fob has been 100% for me. I do sometimes have to wake my phone up for the doors to unlock but that is about 2 seconds.
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Not to quibble but I think we can safely agree that although Lucid as a company and great people who work for the company (like @marqie ) do actually care about us and overall issues we face repeatedly, they collectively don't care enough about this one issue to have allocated the resources to fix it in the 5 years the car has been available. And, as @Bobby just said, it's going to cost them repeat business and likely new business from many people who buy other vehicles because they don't want to deal with it.
 
This forum kinda creates it own bad press for the media.

As an investor and someone that is looking into buying a Gravity. It seems so overblown, things happens, they're a start up company.

My 2025 Audi has issues connecting to Bluetooth. Happens all the time when I start the car, inconvenient sure, consist blaming the company as not caring, I dont.

Just my two cents.
 
I'm in this boat as well. Literally the only thing I've ever griped about, is the doors presenting so I can open them when I walk up. Aside from the "Brickening" that hit the Pure RWD, I have had, in 12k miles literally zero issues except the door handles. Sometimes it's instant, sometimes I too have to pull out my phone - wait for it to wake the car - wait for the unlock signal to go - wait another 5 or so seconds - then door handles present.

It is the single most embarrassing thing about this car when I show it off to people, or strangers come up asking how I like the car. Always the same answer, "Mechanically the most amazing, smoothest, superb handling, softest riding car I've ever experienced in my 51 years of living, but the door handles are trash."

I never carry the FOB, hate carrying those. So I have the card in my wallet as backup and mobile key as primary.
 
BS8899 said:
I understand your point and, given Lucid's history, I don't necessarily disagree with you. My personal believe about the door/lock/unlock problem is, it is NOT the devices (phone, FOB, keycard, etc.), the problem lies inside the car's electronics on how these lock/unlock signals are arbitrated. I might be totally wrong, but that's my hunch.

That said, other manufacturers were able to make these devices (FOB, PAAK, key card, etc.) all work harmoniously. Why can't Lucid do that?!
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Exactly, the key situation is unacceptable.

Wish Lucid would own up to who is responsible. I would love to know!
 
dgib85 said:
This forum kinda creates it own bad press for the media.

As an investor and someone that is looking into buying a Gravity. It seems so overblown, things happens, they're a start up company.

My 2025 Audi has issues connecting to Bluetooth. Happens all the time when I start the car, inconvenient sure, consist blaming the company as not caring, I dont.

Just my two cents.
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I'm an investor too, with a pretty sizable loss at this point. Do you think I should therefore not be honest about the car?
 
BS8899 said:
I don't know either. But I serious doubt it is just the FOB. The car is sitting there sniffing (or not") the signals around it. If my phone has both my Lucid and Rivian key in it, does that confuse the Lucid? My Rivian was never confused. If I carry my phone, my FOB, and my key card, could there be a contention/arbitration problem in Lucid's brain? Again, I don't know.

I'd think that someone at Lucid must have contemplated all these scenarios.
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I carry all 3, never have issues now, always opens
 
Bobby said:
I'm an investor too, with a pretty sizable loss at this point. Do you think I should therefore not be honest about the car?
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Something could be both honest and blown out of proportion. Not saying that’s what’s happening in this case, but I think that was their point.

Not that anyone is being dishonest, but that going from “some people’s door handles and keys have problems” to “Lucid doesn’t care about their customers at all” is a far leap. (And not one you made, but others seem happy to)

Fwiw - I don’t use the fob, and my PAAK works 100% of the time. Rarely, maybe 5-10% of the time, I’ll have to pull my phone out and tap it (just to wake it up) but that’s it. Sometimes I’ll tap the door handle if it’s taking an extra second but it never takes more than 1-4 seconds. Just my experience.

If my car locked my kid in it and wouldn’t unlock for more than a few seconds I’d be upset too. Mine has just never done that.
 
borski said:
Something could be both honest and blown out of proportion. Not saying that’s what’s happening in this case, but I think that was their point.

Not that anyone is being dishonest, but that going from “some people’s door handles and keys have problems” to “Lucid doesn’t care about their customers at all” is a far leap. (And not one you made, but others seem happy to)

Fwiw - I don’t use the fob, and my PAAK works 100% of the time. Rarely, maybe 5-10% of the time, I’ll have to pull my phone out and tap it (just to wake it up) but that’s it. Sometimes I’ll tap the door handle if it’s taking an extra second but it never takes more than 1-4 seconds. Just my experience.

If my car locked my kid in it and wouldn’t unlock for more than a few seconds I’d be upset too. Mine has just never done that.
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Mine does that every single time I put my grandkid in the backseat. Yes, it only takes a few seconds to unlock, but there is just a quick moment of adrenaline surge worrying that it might not this time. Oddly, I am never more than 1 foot from the car while walking from the passenger side rear door to the driver side front door yet it's still locks.

Also, to be clear, I don't expect them to fix my car. I don't think that they owe me anything. What I'm disappointed about is the fact that they have not rectified this problem for new models despite numerous complaints over the past four years.
 
Ever since I was once locked out for like 5 minutes from my car in a parking structure, I now carry all 3. However, the car remains flaky and unpredictable. I never got locked out anymore, but approaching the car gives me random responses at best.

Sometimes it presents the door handles while I’m still 20 feet away walking towards the car. Most often, it does nothing and I can’t even simply open the trunk to put groceries in, requiring me to dance around with bags in hand by the side of the car until the jiggling of my phone in my pocket (or is it the keys?) makes the doors unlock. Sometimes I need to dance and push the handles in multiple times before they unlock and present. It’s random and embarrassing, but does eventually work within 10-15 seconds or so. It’s just a very inconvenient “convenience” feature.

No other car brand we have ever owned has had a problem with doors or locks, which makes this simply puzzling and sad. Like my wife and I have noticed, Lucid does some amazing things, but it’s the very basics (locks, door seals, trim, HVAC controls, trunk/frunk opening, key fob batteries dying without faraday cages, etc.) that they just get wrong.
 
I had the same experience wrt locking our toddler in my Air when using PaaK, and from that point on resigned myself to carrying the fob around at all times. That was an acceptable solution, where acceptable means "did not result in me being locked out of the car for >5 seconds when attempting to enter." That would not, however, be acceptable to the fast majority of mainstream customers, I would wager.
 
Eagleye said:
I had the same experience wrt locking our toddler in my Air when using PaaK, and from that point on resigned myself to carrying the fob around at all times. That was an acceptable solution, where acceptable means "did not result in me being locked out of the car for >5 seconds when attempting to enter." That would not, however, be acceptable to the vast majority of mainstream customers, I would wager.
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I don’t carry any other fobs or keys so I don’t want to carry that one.

The problem is further highlighted by the fact that my wife’s BMW is unlocked if when within about 6 feet of it and locked when I’m not. It uses Apple Digital Key. It works perfectly every time regardless of approach angle. I never have to take my phone out of my pocket. Same phone I use with the Lucid.
 
Volvo solution-get rid of the door handles on the outside.
I understand the design of the internal door handles but the exterior still needs power-yes there’s a redundant power source-and I’d assume working comms of some kind to trigger the relay.
The real issues is with someone who’s unfamiliar with the hidden button behind the “fin” isn’t going to figure out how to open the door from the outside in an emergency.
IMHO-dumb…
 
Bobby said:
I don’t carry any other fobs or keys so I don’t want to carry that one.

The problem is further highlighted by the fact that my wife’s BMW is unlocked if when within about 6 feet of it and locked when I’m not. It uses Apple Digital Key. It works perfectly every time regardless of approach angle. I never have to take my phone out of my pocket. Same phone I use with the Lucid.
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Apple Digital Key uses NFC and UWB. NFC/UWB combo is VERY reliable. The 2021 5 series was the first car to use the tech. Unfortunately Air was developed well before this tech was available and I suspect it is more complicated that just dropping the tech into the 2027 Air for example. Hopefully in the next iteration of Air the tech will be present and doors will prove reliable.

Seems like turning off passive lock if you have children is the way to go unfortunately. I'm sure no matter how long it took to open the door it would have seemed like forever when you're trying to care for your child.
 
socktucker said:
I don't think its fair to assume intent over plain ol' incompetence.
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My point still stands. If they haven't fixed it due to incompetence (which I do NOT think is the case), then that would indicate they don't care enough about fixing it to allocate resources to hiring the people who are competent enough to fix it.
 
Personally, I never trust vehicles by closing all doors before I am done.

I was seriously locked out of a rental Buick once when I started the engine to defrost.

All keys and fobs became inoperative and I had to call AAA to break into the still-running vehicle. Never again.

So Lucid may be especially bad at this, but not unique.
 
MorganB said:
Apple Digital Key uses NFC and UWB. NFC/UWB combo is VERY reliable. The 2021 5 series was the first car to use the tech. Unfortunately Air was developed well before this tech was available and I suspect it is more complicated that just dropping the tech into the 2027 Air for example. Hopefully in the next iteration of Air the tech will be present and doors will prove reliable.

Seems like turning off passive lock if you have children is the way to go unfortunately. I'm sure no matter how long it took to open the door it would have seemed like forever when you're trying to care for your child.
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Gravity has NFC/UWB combo based on same system as in BMW. Gravity had significant key fob issues at launch and although significantly improved, still has some issues. Still waiting to see how PAAK via Apple Digital Key will work with Gravity but the extended delay in releasing PAAK makes me think that Lucid is still having issues getting this system to work reliably. I think the key issue (pun intended) here is not the technology but how a manufacturer implements that technology. Lucid made some significant errors in their overall software development over the first few years of car development and only recently have they taken steps to hopefully address these issues. As to Lucid caring about owners with these issues, I am sure they very much care but are overwhelmed with this and all of the other software issues.
 
McGriddle said:
Ever since I was once locked out for like 5 minutes from my car in a parking structure, I now carry all 3. However, the car remains flaky and unpredictable. I never got locked out anymore, but approaching the car gives me random responses at best.

Sometimes it presents the door handles while I’m still 20 feet away walking towards the car. Most often, it does nothing and I can’t even simply open the trunk to put groceries in, requiring me to dance around with bags in hand by the side of the car until the jiggling of my phone in my pocket (or is it the keys?) makes the doors unlock. Sometimes I need to dance and push the handles in multiple times before they unlock and present. It’s random and embarrassing, but does eventually work within 10-15 seconds or so. It’s just a very inconvenient “convenience” feature.

No other car brand we have ever owned has had a problem with doors or locks, which makes this simply puzzling and sad. Like my wife and I have noticed, Lucid does some amazing things, but it’s the very basics (locks, door seals, trim, HVAC controls, trunk/frunk opening, key fob batteries dying without faraday cages, etc.) that they just get wrong.
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This is EXACTLY what I do daily I couldn't have written it better myself! And it's why I've found myself peeking at 2027-2028 new EVs on the horizon
 
drb3333 said:
Personally, I never trust vehicles by closing all doors before I am done.

I was seriously locked out of a rental Buick once when I started the engine to defrost.

All keys and fobs became inoperative and I had to call AAA to break into the still-running vehicle. Never again.

So Lucid may be especially bad at this, but not unique.
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I fell better already! 🤣
 
Pragmatic said:
So your saying with passive lock turned off, your Air locks by itself? I've had problems entering (more often than I like) but I've never seen the car lock itself (with passive lock turned off). The handles do retract after a while (when they do there can be a delay getting them to present) but with the passove lock turned off I don't think what happened to the original poster would have happened. Once the car is unlocked it stays unlocked, handle retraction takes more time than I take for grocery shopping.
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I have passive lock turned off in my Air. The car eventually locks itself anyway. The mirrors don't fold, but the doors do lock and pressing the handles in won't unlock it.
 
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