Lost data connectivity

JustaDreamer

New Member
Joined
Apr 12, 2022
Messages
8
Location
WI
Cars
Lucid GTA, Plaid Model X
I have a few week old GT and, out of the blue, I lost all cellular data connectivity. It connects just fine to wifi. Bluetooth will connect but I have to go into settings every time to tap on my phone to connect it. This means my only method of entry is the fob or card. I called the 800# but they only suggested to bring it 5 hours to the nearest service center. Anyone else experienced this?
 
I have a few week old GT and, out of the blue, I lost all cellular data connectivity. It connects just fine to wifi. Bluetooth will connect but I have to go into settings every time to tap on my phone to connect it. This means my only method of entry is the fob or card. I called the 800# but they only suggested to bring it 5 hours to the nearest service center. Anyone else experienced this?
Have you tried to "reboot"?

1) open door
2) turn on turn signal
3) close door
4) lock car
5) sit in car until signal turns off
6) car is rebooted
7) unlock car
8) open door
9) close door like normal

Are you on version 1.2.1?

It does sound like a hardware failure. My AM/FM radio stopped working and the service center has ordered the part.
 
I’d definitely start with the reboot. Not heard of similar … though I suffer from patchy cell coverage all the time
 
800# had me reboot using a similar process but standing outside the car and then walking out of fob/Bluetooth range for 10 minutes. He told me to not sit it the car or have any briefcase on any seats because the sensors would think someone was in the car and not “sleep” which would mean that it would not reboot. 🤷🏻‍♂️
 
800# had me reboot using a similar process but standing outside the car and then walking out of fob/Bluetooth range for 10 minutes. He told me to not sit it the car or have any briefcase on any seats because the sensors would think someone was in the car and not “sleep” which would mean that it would not reboot. 🤷🏻‍♂️
I have been told at least two ways to "reboot", try them all! 👍
 
I have a few week old GT and, out of the blue, I lost all cellular data connectivity. It connects just fine to wifi. Bluetooth will connect but I have to go into settings every time to tap on my phone to connect it. This means my only method of entry is the fob or card. I called the 800# but they only suggested to bring it 5 hours to the nearest service center. Anyone else experienced this?
I have had that happen twice but each time a reboot fixed it. Another reboot is to swipe the valet card on the side pillar to lock it. Give it about 5 minutes and then unlock.
 
Have you tried to "reboot"?

1) open door
2) turn on turn signal
3) close door
4) lock car
5) sit in car until signal turns off
6) car is rebooted
7) unlock car
8) open door
9) close door like normal

Are you on version 1.2.1?

It does sound like a hardware failure. My AM/FM radio stopped working and the service center has ordered the part.
This is the most ridiculous reboot process I’ve ever seen. Imagine trying to explain this over the phone? What was Lucid thinking 😂
 
Someone at Lucid might have been on the team that wrote Windows 95 at Microsoft. Remember how often the screen would freeze up and you would have to reboot after losing all of your data? 😊
 
This is the most ridiculous reboot process I’ve ever seen. Imagine trying to explain this over the phone? What was Lucid thinking 😂
CTRL-ALT-DEL

😇 👍
 
Someone at Lucid might have been on the team that wrote Windows 95 at Microsoft. Remember how often the screen would freeze up and you would have to reboot after losing all of your data? 😊
Why? Why did you have to bring those memories back!! :eek:;)
 
The odd thing is that out of all the multiple cars and trucks I have owned over the last 20 years or so that were loaded with computer chips I have never had the need to reboot even one. In fact I have never read that there was a way to do so. Is rebooting exclusive to Lucid or something common to EV’s?
 
The odd thing is that out of all the multiple cars and trucks I have owned over the last 20 years or so that were loaded with computer chips I have never had the need to reboot even one. In fact I have never read that there was a way to do so. Is rebooting exclusive to Lucid or something common to EV’s?
Every car I have had for quite some time needs this. Ford used to call it “scheduled system maintenance “ in MyFordTouch. Tesla has it also.
 
The odd thing is that out of all the multiple cars and trucks I have owned over the last 20 years or so that were loaded with computer chips I have never had the need to reboot even one. In fact I have never read that there was a way to do so. Is rebooting exclusive to Lucid or something common to EV’s?
I think that it has more to do with car makers starting to use general purpose hardware and operating systems rather than embedded code. Ford had issues with the version of Windows CE that they used years ago.

To be fair, they can do more and fix updates quicker.

Based upon 55 odd years of software development, Lucid just mismanaged the software. Started too late, wrong management, outsourced, pick your excuse. I am glad that they are trying to "reboot" their development efforts, but it will take time and we will have to live with it or park our cars and wait.
 
Every car I have had for quite some time needs this. Ford used to call it “scheduled system maintenance “ in MyFordTouch. Tesla has it also.
I have had to have a dealer update the software in my 2018 Navigator but it has never locked up.
 
.

Based upon 55 odd years of software development, Lucid just mismanaged the software. Started too late, wrong management, outsourced, pick your excuse. I am glad that they are trying to "reboot" their development efforts, but it will take time and we will have to live with it or park our cars and wait.

Yep. This is my impression also. My guess is, as they were getting ready to deliver to customers, the team just didn’t have enough time to clean up the mess left behind from all the craziness that usually happens when you are trying to impress investors. Startups are nuts already. An auto maker startup has to be insane. And there’s far less room for error when bad software can literally kill your customers.

Luckily, these sorts of things can be sorted out over time. As long as leadership puts their foot down and starts demanding the proper resources. It depends, really, on how much power the software team has in the organization to make demands. If they don’t, Lucid is in big trouble. Given the improvements we’ve seen already, I think they’re going to be okay.
 
I think that it has more to do with car makers starting to use general purpose hardware and operating systems rather than embedded code. Ford had issues with the version of Windows CE that they used years ago.

To be fair, they can do more and fix updates quicker.

Based upon 55 odd years of software development, Lucid just mismanaged the software. Started too late, wrong management, outsourced, pick your excuse. I am glad that they are trying to "reboot" their development efforts, but it will take time and we will have to live with it or park our cars and wait.
Spot on---the software was undoubtedly outsourced to a vendor--or multiples who had to be coordinated.

This could be good news, bec if L contracted properly---and the vendors are substantial--solving these problems should come relatively quickly, and w/o much addition direct expense to L
 
"Open the frunk doors HAL".
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