RESOLVED "Passive Unlock is temporarily disabled”

Science · Wednesday at 10:22 AM

We started getting messages that "Passive Unlock is disabled. "Operate locks manually."

On my Android phone, the details go on to say, "Your vehicle has repeatedly detected an access device but no one has accessed your vehicle. To prevent unwanted unlock and save battery, Auto Lock and Unlock is temporarily disabled."

Here's my speculation...I realize I may be grasping at straws. Is this a new message for a feature that was always there? Of course, I'm referring to the problems we continue to have of 30 to 40 second delay before we can enter the car. No one has provided a satisfactory explanation for this despite numerous complaints from owners. And some owners report that they never have an access delay. So maybe this is an anti-theft feature of some kind (although I struggle to think of the cases where this "feature" would decrease the possibility of theft).

But here's the problem: Our Air is parked in our garage along with another car (brand not mentioned). Two people have unlock on their phones and one of us goes into the garage often but rarely, if ever, enters the Air. That same person goes into the garage to access the other, not Air car. So now the passive lock is disabled for the driver who really wants to access the Air. No can do. "Operate Locks Manually"

This could explain why passive unlock was/is "flaky." Maybe this disabling was always there but there was no warning message.

In any case, what does "Operate Locks Manually" mean?

Shuasha · Wednesday at 10:44 AM

No, that is just the car noticing that you're walking near it with a key and it is constantly locking/unlocking. It stops doing that for a while now after some threshold.

HC_79 · Wednesday at 11:24 AM

No, after about 10 locks \ unlocks it disables and you need to push in the handle when you go to the car. I'll be sitting on the couch at home and just randomly hear the car locking and unlocking in the garage while I'm on my phone. After a while it stops and then when I actually need to leave the house I need to push the handle in to get the car to unlock.

Amster · Wednesday at 11:50 AM

I never could figure out why I had to push in the door handle in the morning when it unlocks on my approach the rest of the day. But I get that message multiple times a night too. So I guess that's the reason.

BS8899 · Wednesday at 12:04 PM

Science said:
We started getting messages that "Passive Unlock is disabled. "Operate locks manually."

On my Android phone, the details go on to say, "Your vehicle has repeatedly detected an access device but no one has accessed your vehicle. To prevent unwanted unlock and save battery, Auto Lock and Unlock is temporarily disabled."

Here's my speculation...I realize I may be grasping at straws. Is this a new message for a feature that was always there? Of course, I'm referring to the problems we continue to have of 30 to 40 second delay before we can enter the car. No one has provided a satisfactory explanation for this despite numerous complaints from owners. And some owners report that they never have an access delay. So maybe this is an anti-theft feature of some kind (although I struggle to think of the cases where this "feature" would decrease the possibility of theft).

But here's the problem: Our Air is parked in our garage along with another car (brand not mentioned). Two people have unlock on their phones and one of us goes into the garage often but rarely, if ever, enters the Air. That same person goes into the garage to access the other, not Air car. So now the passive lock is disabled for the driver who really wants to access the Air. No can do. "Operate Locks Manually"

This could explain why passive unlock was/is "flaky." Maybe this disabling was always there but there was no warning message.

In any case, what does "Operate Locks Manually" mean?

Yes, I get those messages all the time. Here is my understanding:

> in my AZ home, my garage is far away from my living quarters. As such, the Lucid does see my phone key all the time. As such, I don't see the "Passive unlock is disable" message.
> same car, same phone, in my Sausalito home, the master bedroom is (vertically) directly above the garage (2 floors up). And the Lucid sees my phone key all the time. After a while, the Lucid disables my passive unlock.

Ok, one might say that makes sense. What's the problem?

As I rotate in driving my two EVs (Lucid AGT anf Rivian R1S) and I park them at EXACTLY THE SAME SPOTS, the Rivian does not have the same probelm as the Lucid.

It is a bit ironic, the Lucid seems to have trouble detecting the phone key when you needed it. People speculate whether it is Bluetooh, a weak radio, poor antenna placement, etc.. But, when you are in your bedroom with your phone and NOT trying to access the car, it goes bananas trying to unlock resulting in the eventual disabling of the phone key.

This does NOT happen to to the Rivian, same two houses, same phone, same parked location.

Can someone explain these mysteries to me?! inquiring mind wants to know!

borski · Wednesday at 12:30 PM

Science said:
Is this a new message for a feature that was always there?

Yes. This feature has been there a long time; they recently added the push notification to let you know about that.

Science said:
In any case, what does "Operate Locks Manually" mean?

Press the door handle with a key nearby, same as if you’d toggled “passive unlock” off in settings.

Steve181 · Wednesday at 2:43 PM

Pushing the door handle only works about 1/2 the time for me. I need to push the fob button twice, which should be unlock, but is detected as once and that honks the horn. Then, pushing the door handle works.

Steve181 · Wednesday at 3:01 PM

I recall that before I ordered my Lucid I had seen one in a driveway near me. I went up to the driver and asked how he liked it. He said he loved it, and was anxious to show me the inside. BUT, he could not get it to open with the fob. After a bit of fumbling, he found his phone and got it open.

Seriously, I cannot understand why Lucid management does not deal with this blot on their image.

ViperSSD · Wednesday at 3:37 PM

Especially when the approach lighting animation is so cool... But I rarely get to see it

BS8899 · Wednesday at 4:53 PM

Steve181 said:
I recall that before I ordered my Lucid I had seen one in a driveway near me. I went up to the driver and asked how he liked it. He said he loved it, and was anxious to show me the inside. BUT, he could not get it to open with the fob. After a bit of fumbling, he found his phone and got it open.

Seriously, I cannot understand why Lucid management does not deal with this blot on their image.

I had a similar experience. Just over a month ago, a (young) mover came to my house with 3 other helpers to help me move some heavy furniture into my garage. No, they didn't come in a moving van. Instaed, they drove a brand new 1 week old) MB. Quite a car.

He saw the Lucid in my garage and start asking all kinds of questions. I said, you are welcome to look and sit inside.

Well, I couldn't open the car doors with my phone. No amount of jiggling with the door levers had any effect. Finally, I had to go to my office and dig out my FOB to open the car doors.

Honestly, that's not the impression you want to give to curious, eager perspective buyers!

I think Lucid should take the inputs seriously and try to make the door lock/unlock better.

borski · Wednesday at 5:06 PM

BS8899 said:
I had a similar experience. Just over a month ago, a (young) mover came to my house with 3 other helpers to help me move some heavy furniture into my garage. No, they didn't come in a moving van. Instaed, they drove a brand new 1 week old) MB. Quite a car.

He saw the Lucid in my garage and start asking all kinds of questions. I said, you are welcome to look and sit inside.

Well, I couldn't open the car doors with my phone. No amount of jiggling with the door levers had any effect. Finally, I had to go to my office and dig out my FOB to open the car doors.

Honestly, that's not the impression you want to give to curious, eager perspective buyers!

I think Lucid should take the inputs seriously and try to make the door lock/unlock better.

I have never, ever, ever, ever, had the mobile key not work at all. The only time was when my Bluetooth was literally off. As soon as I turned it on, the doors unlocked.

The complaints about mobile key are that sometimes it takes a couple seconds, not that it doesn't work at all. If your mobile key has times it doesn't work at all, your car needs service.

Amster · Wednesday at 5:08 PM

BS8899 said:
I had a similar experience. Just over a month ago, a (young) mover came to my house with 3 other helpers to help me move some heavy furniture into my garage. No, they didn't come in a moving van. Instaed, they drove a brand new 1 week old) MB. Quite a car.

He saw the Lucid in my garage and start asking all kinds of questions. I said, you are welcome to look and sit inside.

Well, I couldn't open the car doors with my phone. No amount of jiggling with the door levers had any effect. Finally, I had to go to my office and dig out my FOB to open the car doors.

Honestly, that's not the impression you want to give to curious, eager perspective buyers!

I think Lucid should take the inputs seriously and try to make the door lock/unlock better.

This topic has come up so many times. I'm sure Lucid knows and would do something about it if they could.
Maybe I just have one of the better cars. I normally have my phone and fob with me, although I have accidently left the house without the fob a couple times. I've never waited more than a couple seconds for the door to open. If it doesn't, I push on the handle and it immediately opens - every time.

BS8899 · Wednesday at 5:22 PM

borski said:
I have never, ever, ever, ever, had the mobile key not work at all. The only time was when my Bluetooth was literally off. As soon as I turned it on, the doors unlocked.

The complaints about mobile key are that sometimes it takes a couple seconds, not that it doesn't work at all. If your mobile key has times it doesn't work at all, your car needs service.

Perhaps you can work with @Bobby to develop a training video. As far as I can tell, the problem is real. It doesn't happen every time. But it happens frequently.

BS8899 · Wednesday at 5:25 PM

BS8899 said:
Perhaps you can work with @Bobby to develop a training video. As far as I can tell, the problem is real. It doesn't happen every time. But it happens frequently.

Another point....I have NEVER encounter a mobile key problem in my Rivian. Same phone, same garage. Makes you wonder!

DeaneG · Wednesday at 5:34 PM

BS8899 said:
...Well, I couldn't open the car doors with my phone. No amount of jiggling with the door levers had any effect. Finally, I had to go to my office and dig out my FOB to open the car doors...

Did you mean that you pushed the door handle all the way in, released it, and it didn't wake the car?
Juggling the handle has no effect on a locked Air. Pushing it all the way in and releasing does.

BS8899 · Wednesday at 5:43 PM

DeaneG said:
Did you mean that you pushed the door handle all the way in, released it, and it didn't wake the car?
Juggling the handle has no effect on a locked Air. Pushing it all the way in and releasing does.

I've tried all the known methods. I will continue to try. The unfortunate thing is, there are plenty of oppotunities to try.

But, as I said, I don't see this problem AT ALL on my Rivian, same garage, same phone. If it were the BT, why does it always work on the Rivian and often have problems on the Lucid? Personnally, I am not convinced it is a BT problem. As I noted in a prior posting, inspite of all the different modes of unlocking (phone key, celluar key, FOB, valet card (NFC), etc.), the unlocking mechnism goes through the computer, doesn't it? (except for the level in the driver side door which phically disengage the lock). Are you sure this is not a computer or SW problem?

RAF42 · Wednesday at 5:57 PM

Assuming one has mobile key set up in their phone (not trying to use the app to unlock the car), I think a lot of the problems come from a couple of sources.

1) If you are home (or are least close to the car for a while anywhere) and your mobile key enabled phone is in range of the car (like me; home office in on the other side of the wall from garage), it's almost for sure that it's triggering the car and after a number of mobile key "connects" it will temporarily disable passive unlock and you have to have the phone with you with Bluetooth "awake" on the phone and you must press the door handle.

For me, if I have the phone in my back pocket and do this it still may not respond. I’ve gotten used to (often) pulling the phone out so it wakes up, then press the door handle. It pretty much always opens within a second or two if I do this.

2) If it’s not situation 1, waking up the phone prior to walking up to the car almost always unlocks it when you get close. Occasionally I have to also press the door handle too, but that’s pretty rare (and again, for me at least I mostly have to have the phone in front of me).

In all situations, I’ve never had it not work if the phone is awake, in front of me, and I press the handle (sometimes a second or two delay, but it’s a 100% success rate).

It may not be this way for some (just noting my experience; not saying it's this way for everyone), and yes the whole thing sucks that it does not “just always work the same”.

There are certainly some poor design decisions in play as well as things like phone’s Bluetooth going to sleep that exacerbate the problems lots of people (me included) experience.

But, I’ve never had it fail to work at all, though I carry the key card in my wallet as backup just in case (though I’ve never had to use it).

Joelaron · Wednesday at 6:00 PM

This topic has been ablaze here since I joined in Nov with my new 25 GT. ..so I knew it was an issue and I've been living w/ it. My car has been in service 6 times since (inc mobile visits), and every time I mention that I still can't get into my car as expected. Bottom line, it's never gotten better. Even w/ the FOB, I will stand at my car door waiting.. as I look across the top of my car to my smirking wife... who is also waiting. It's gotta be WAY bigger than software issues, otherwise it would have been fixed. I've come to the conclusion that's never getting fixed unless they change the hardware to improve how the car seeks for the connection to unlock

Steve181 · Wednesday at 6:14 PM

DeaneG said:
Did you mean that you pushed the door handle all the way in, released it, and it didn't wake the car?
Juggling the handle has no effect on a locked Air. Pushing it all the way in and releasing does.

Yes. The door handle only works sometimes. My fob (with a heavy duty large battery) works all the time to wake the car. Then I can use the door handle.

Steve181 · Wednesday at 6:21 PM

I never enabled my mobile key.

Two things are 100% certain:

1 - A significant number of people are having unlocking problems.

2 - Lucid has made no statement or done anything about it.

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