I've had a Dream Edition since February.
They'd been nagging me about a couple of recalls for months: I made a service appointment that i frankly just completely forgot about
Then I had some minor issues with some trim pieces and the trunk gasket so made an appointment that i had to reschedule twice and then had work blow up so I put it off yet again.
I finally got around to bringnig it in to the Scottsdale Service Center last Wednesday 9/7.
The first thing they pointed out was that I was WAY behind on OTA updates. I hadn't given it any thought whatsoever, but upon reflection realized I'd gotten an update the first week i had it and then none since.
It apparently became a fairly complex engineering issue to figure out why I wasn't getting the updates. They were having difficulties forcing them through but finally on Tuesday 9/13, six days after dropping it off, I started seeing alerts on my phone that the software updates were going through.
They finally called me around the close of business yesterday to let me know that it would be available for pickup today.
I received a call an hour ago with the unfortunate news that they are going to need it another week.
Apparently each of the thousand battery cells needs to be individually synced/optimized to the most recent software release (I'm admittedly still fuzzy on the details despite having it explained to me twice...my knowledge of electrical engineering doesn't go much beyond Ohms law from HS physics).
My service advisor has been great in terms of communication and I was, until now, quite pleased with the service experience.
They offered me a rental but I declined as i do have 3 other vehicles, but I was looking forward to having the car back for the weekend and am pretty annoyed that I'll now be without it for 16+ days.
Any thoughts on what I might ask for as compensation aside from a couple more of those Miir coffee cups (as nothing I owned previously fits those ridiculous cup holders)?
They'd been nagging me about a couple of recalls for months: I made a service appointment that i frankly just completely forgot about
Then I had some minor issues with some trim pieces and the trunk gasket so made an appointment that i had to reschedule twice and then had work blow up so I put it off yet again.
I finally got around to bringnig it in to the Scottsdale Service Center last Wednesday 9/7.
The first thing they pointed out was that I was WAY behind on OTA updates. I hadn't given it any thought whatsoever, but upon reflection realized I'd gotten an update the first week i had it and then none since.
It apparently became a fairly complex engineering issue to figure out why I wasn't getting the updates. They were having difficulties forcing them through but finally on Tuesday 9/13, six days after dropping it off, I started seeing alerts on my phone that the software updates were going through.
They finally called me around the close of business yesterday to let me know that it would be available for pickup today.
I received a call an hour ago with the unfortunate news that they are going to need it another week.
Apparently each of the thousand battery cells needs to be individually synced/optimized to the most recent software release (I'm admittedly still fuzzy on the details despite having it explained to me twice...my knowledge of electrical engineering doesn't go much beyond Ohms law from HS physics).
My service advisor has been great in terms of communication and I was, until now, quite pleased with the service experience.
They offered me a rental but I declined as i do have 3 other vehicles, but I was looking forward to having the car back for the weekend and am pretty annoyed that I'll now be without it for 16+ days.
Any thoughts on what I might ask for as compensation aside from a couple more of those Miir coffee cups (as nothing I owned previously fits those ridiculous cup holders)?