Trunk Won't Open or Close Electrically??

[SaratogaLefty]

Last night I opened the trunk in my garage using the app and put an umbrella in it and then closed it with the app and everything seemed normal. The car was totally wet from having been driven in the rain. I went back in the house and a while later I received a "Shock and Tilt" alert on my iPhone and I then noticed the app was showing the trunk as being open. I went back out to the garage and the trunk was shut. So I unlocked the car using the app and then tried to open the trunk also using the app. The trunk only opened a very slight distance and then it stopped. I opened it manually and everything looked fine but I did notice the emergency release was kind of dangling. I keep a large golf bag in the trunk. I tried to shut it using the button on the trunk but again it just lurched a little bit but stayed open. So I pushed it down manually using some force and it closed I believe fully, but the app still showed the trunk as being open. I went through this exercise of opening and closing manually but It is still showing the trunk open. I'm not sure if I will be able to or should drive it in this condition?? When I look in the manual about the emergency release it just shows how to use it but not how to reset it.

Suggestions please.

 

[SaratogaLefty]

Last night I opened the trunk in my garage using the app and put an umbrella in it and then closed it with the app and everything seemed normal. The car was totally wet from having been driven in the rain. I went back in the house and a while later I received a "Shock and Tilt" alert on my iPhone and I then noticed the app was showing the trunk as being open. I went back out to the garage and the trunk was shut. So I unlocked the car using the app and then tried to open the trunk also using the app. The trunk only opened a very slight distance and then it stopped. I opened it manually and everything looked fine but I did notice the emergency release was kind of dangling. I keep a large golf bag in the trunk. I tried to shut it using the button on the trunk but again it just lurched a little bit but stayed open. So I pushed it down manually using some force and it closed I believe fully, but the app still showed the trunk as being open. I went through this exercise of opening and closing manually but It is still showing the trunk open. I'm not sure if I will be able to or should drive it in this condition?? When I look in the manual about the emergency release it just shows how to use it but not how to reset it. View attachment 42346Suggestions please.

I'm not sure why but I just went out and instead of using the app to open the trunk I used the button on the screen inside the car and it opened fine and then when I used the button on the trunk itself to close it again it worked properly and now the app isn't showing it as open. Maybe this is a glitch when using the app to open it??? Anyway I'm hoping the problem is gone now and I won't use the app anymore to open or close the trunk.

 

[martinjlm]

Sounds to me like between the umbrella and the golf bag something accidentally connected with the emergency pull and triggered that. Clearly the app is responding badly to that. Something that a simple hard close of the app (swipe up off the screen) is likely to resolve. I'd still consider having mobile service come out if you think the emergency pull cord needs to be physically reset.