What's new
By:

Drive System Warning - 2,000 miles and 6 weeks after full warranty expired

coupedncal said:
Canada ULC is contractually obligated to rectify any powertrain or high-voltage battery defects "without charge" for 8 years / 160,000 km, they must cover the logistics of transporting an inoperable vehicle to a Lucid Service Centre to fulfill that fix. [1]
Click to expand...
This would imply they are legally obligated for the towing if it's a warranty issue.

I looked through the documents and this is the only thing I see:
To obtain warranty service, notify Lucid within the applicable warranty coverage period and unlessthe concern is software-related, bring your vehicle to a Lucid Service Centre or Lucid-authorizedrepair facility. Where Lucid is obligated, we will arrange towing
Click to expand...

Except it doesn't say where/when Lucid would be obligated. I would think there would be a reasonable legal challenge to say all warranty work should be Lucid's obligation.
 
update: I got a call from the service centre...probably my best experience yet given how awful this situation is.

Battery imbalance, has issues with cells...they're just going to replace the battery completely. Told me directly and immediately they will tow it to the service centre once they receive the battery (safe to drive in the meantime but may give me charging errors sometimes).

So good news in the bad stuff...which is a nice change and welcome feeling.
 
Truthlesshunter said:
This would imply they are legally obligated for the towing if it's a warranty issue.

I looked through the documents and this is the only thing I see:


Except it doesn't say where/when Lucid would be obligated. I would think there would be a reasonable legal challenge to say all warranty work should be Lucid's obligation.
Click to expand...
There is no towing obligation in the warranty. It is referred to as a separate service captured under roadside assistance in the manual. That’s where the obligation would be found. And the obligation is 4 years/50,000 miles. In short Lucid’s obligation would appear to end at the end of the basic (vehicle) warranty.
 
Truthlesshunter said:
update: I got a call from the service centre...probably my best experience yet given how awful this situation is.

Battery imbalance, has issues with cells...they're just going to replace the battery completely. Told me directly and immediately they will tow it to the service centre once they receive the battery (safe to drive in the meantime but may give me charging errors sometimes).

So good news in the bad stuff...which is a nice change and welcome feeling.
Click to expand...
This is an excellent outcome given the warranty/roadside assistance language. While I understand their warranty provisions, they create significant hurdles given their sparse service center structure. It’s a cautionary tale for all owners regardless of location. Many have come to rely on Lucid transporting their cars when needed at no cost. That benefit has an expiration date.
 
Wait until you pay for a tow for a motor home that has to be towed wheels up or on a flatbed. And I mean I large flatbed.
 
Aka-none said:
Wait until you pay for a tow for a motor home that has to be towed wheels up or on a flatbed. And I mean I large flatbed.
Click to expand...
no thank you hehe

it's too bad their values have tanked even further (not that i would ever hold a vehicle for value) because it'd be nice to trade/sell the car for anything at this point. I really appreciate them replacing the battery but i feel i'm still skating on thin ice :(
 
Truthlesshunter said:
love the client blaming here.

I said they wouldn't tow INSIDE warranty, nevermind outside warranty.

and I bought the car with service 10 hours away because i live in the middle of nowhere. I contacted lucid prior to buying the car to see how warranty support worked and they assured me remote work, sending a tech, and towing were all options for warranty work and when something in warranty happened, it didn't. I had to fight tooth and nail for months to get it serviced. I never had a problem with porsche or any of the other luxury vehicles i had before towing to their dealership hours away. Hell, the only problem I had with my cayman was a pinched windshield washer line and they towed and fixed the line...it probably cost them thousands of dollars for a $30-$40 part.

And I didn't think the car would breakdown a mere six weeks after warranty.

As much as i hate people like watermelon or whatever his name is posting here always bashing lucid non stop, I can't help but dislike the posts of people that say lucid can do no wrong and it's the client that's always at fault.
Click to expand...
I’m not saying Lucid can do no wrong but in this instance, your warranty expired. I wouldn’t expect any warranty coverage after warranty expires.
 
gaskiller said:
Sorry, companies don’t provide warranty service outside warranty expiry…..that expectation is ludicrous
Click to expand...
The OP was having issues getting his vehicle towed and serviced even while it was under warranty. And that is a very basic expectation. If Lucid is going to survive and grow, it needs to build reliable cars supported by a service network that is accessible and efficient. It is struggling in that regard. Your comments, if anyone were to take them seriously, reinforce the notion that buyers should look elsewhere. That's not a helpful message for the company.
 
Centuries ago, when I was at GM, the line item was "Policy and Warranty Expense", which covered warranty as well as things that should be covered but weren't legally required to be covered i.e, "It would be a good POLICY to cover this expense." Just last month, a famly member had 90% of a transmission repair cost covered by GM because they've had problems with that trans - even though the vehicle was 8 years old with 86,000 miles on it.

There is such a thing as doing what you have to do and what you should do - we'll see how Lucid treats this one.

Dream Ahead!
 
Under the same terms listed above, my Model 3 was out of “Full coverage” warranty but still had two full battery replacements under the larger powertrain warranty. As far as tow, that was covered through AAA
 
Northpointe said:
The OP was having issues getting his vehicle towed and serviced even while it was under warranty. And that is a very basic expectation. If Lucid is going to survive and grow, it needs to build reliable cars supported by a service network that is accessible and efficient. It is struggling in that regard. Your comments, if anyone were to take them seriously, reinforce the notion that buyers should look elsewhere. That's not a helpful message for the company.
Click to expand...
I think that guy is just a troll. I don't think he has any money in Lucid. He claims to own a Lucid, but I doubt it.
 
You must log in or register to reply here.
Back
Top