Drive System Warning - 2,000 miles and 6 weeks after full warranty expired

[Truthlesshunter]

Canada ULC is contractually obligated to rectify any powertrain or high-voltage battery defects "without charge" for 8 years / 160,000 km, they must cover the logistics of transporting an inoperable vehicle to a Lucid Service Centre to fulfill that fix. [1]

This would imply they are legally obligated for the towing if it's a warranty issue.

I looked through the documents and this is the only thing I see:

To obtain warranty service, notify Lucid within the applicable warranty coverage period and unlessthe concern is software-related, bring your vehicle to a Lucid Service Centre or Lucid-authorizedrepair facility. Where Lucid is obligated, we will arrange towing

Except it doesn't say where/when Lucid would be obligated. I would think there would be a reasonable legal challenge to say all warranty work should be Lucid's obligation.

 

[Truthlesshunter]

update: I got a call from the service centre...probably my best experience yet given how awful this situation is.

Battery imbalance, has issues with cells...they're just going to replace the battery completely. Told me directly and immediately they will tow it to the service centre once they receive the battery (safe to drive in the meantime but may give me charging errors sometimes).

So good news in the bad stuff...which is a nice change and welcome feeling.

 

[Northpointe]

This would imply they are legally obligated for the towing if it's a warranty issue.

I looked through the documents and this is the only thing I see:


Except it doesn't say where/when Lucid would be obligated. I would think there would be a reasonable legal challenge to say all warranty work should be Lucid's obligation.

There is no towing obligation in the warranty. It is referred to as a separate service captured under roadside assistance in the manual. That’s where the obligation would be found. And the obligation is 4 years/50,000 miles. In short Lucid’s obligation would appear to end at the end of the basic (vehicle) warranty.

 

[Northpointe]

update: I got a call from the service centre...probably my best experience yet given how awful this situation is.

Battery imbalance, has issues with cells...they're just going to replace the battery completely. Told me directly and immediately they will tow it to the service centre once they receive the battery (safe to drive in the meantime but may give me charging errors sometimes).

So good news in the bad stuff...which is a nice change and welcome feeling.

This is an excellent outcome given the warranty/roadside assistance language. While I understand their warranty provisions, they create significant hurdles given their sparse service center structure. It’s a cautionary tale for all owners regardless of location. Many have come to rely on Lucid transporting their cars when needed at no cost. That benefit has an expiration date.

 

[Aka-none]

Wait until you pay for a tow for a motor home that has to be towed wheels up or on a flatbed. And I mean I large flatbed.

 

[Truthlesshunter]

Wait until you pay for a tow for a motor home that has to be towed wheels up or on a flatbed. And I mean I large flatbed.

no thank you hehe

it's too bad their values have tanked even further (not that i would ever hold a vehicle for value) because it'd be nice to trade/sell the car for anything at this point. I really appreciate them replacing the battery but i feel i'm still skating on thin ice