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Charging issue - bent pin

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slambertr

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Location
Pennsylvania
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2023 Lucid Air Touring
I am visiting relatives in Columbus, Ohio – 100 or more miles from the closest Lucid service center. One of the pins in my charge port is bent and I can’t get the charging cable to connect. I’ve tried a number of local service centers and EV dealers. Suggestions?
Thank you!
 
slambertr said:
I am visiting relatives in Columbus, Ohio – 100 or more miles from the closest Lucid service center. One of the pins in my charge port is bent and I can’t get the charging cable to connect. I’ve tried a number of local service centers and EV dealers. Suggestions?
Thank you!
Click to expand...
They were not able to repair at Lucid Service center? How have you been driving without being able to charge?
 
I haven’t been to the Center - this just happened since (at?) my last charge. Down to 6% and the charge cable will not completely connect. I’ve tried multiple chargers…
 
Since he said that he's 100 miles away from the closest Lucid service center, I'm guessing he's going to dealers that sell EVs - Hyundai, Tesla, Ford, etc. They are not going to be able to replace any parts and they sure won't take the responsibility of trying to bend the pin back into place.
 
scal_air said:
Since he said that he's 100 miles away from the closest Lucid service center, I'm guessing he's going to dealers that sell EVs - Hyundai, Tesla, Ford, etc. They are not going to be able to replace any parts and they sure won't take the responsibility of trying to bend the pin back into place.
Click to expand...
Yep and yep.
 
Oh yeah, the DCFC only uses the top part I think

Does it lock (click) when you connect up?
 
I had this happen. Are you getting a message on the cockpit panel or it just won't charge?

In my case, they had to replace the entire harness going from the charge port down to wherever. It was a really big deal. As far as I could tell, happened at a GM charging point.
 
scal_air said:
How badly bent is it? Worth trying to bend it yourself?
Click to expand...
Happy ending. Tow driver and I worked on it - non-metal prod - and got it back in place. Now happily charging. Will have Lucid KOP take a look when we’re back in PA - with fingers crossed it continues to charge.
 
IONNA pushed a message to LinkedIN
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EPILOGUE: My best guess is that this happened at the Electrify America charger in New Stanton, PA. I never received any message - I tried multiple charger cords at the charging station in Ohio and my travel charger as well. The tow truck diver was a superstar helping out (we live in eastern PA - traveling to Columbus, OH - charged in New Stanton (where it must have bent) and then tried to charge in Columbus the next day).
The Good: Resolved easily after a nerve-racking couple of hours diagnosing and fixing. The Lucid customer care folks were responsive - lining up potential service centers to call and dispatching the tow truck - doing their best to problem-solve over the phone.
The Bad: No one in Columbus would touch it. Called several garages, Hyundai and Rivian dealers, etc. The tow driver said he'd towed a Lucid once before - all the way to the Lucid service center in Michigan - that's where the Lucid folks were going to send me. Noooo! Its the first (and so far only) time that I felt the downside of a small, new car company like Lucid. I live near the KOP service center in Pennsylvania and they are great. Columbus, Ohio (granddaughters!) - I'm in a Lucid desert. Anything that requires a tow apparently means to Michigan. That's rough.
 
slambertr said:
... at the Electrify America charger in New Stanton, PA. ... charged in New Stanton (where it must have bent) ...
Click to expand...
Interesting side note:
while this charger is branded as EA,
its fees are set by the owner (which is not EA) and it does not honor EA membership on pricing...
 
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