Should I stay with 2.10 and my cccv1 or nice to upgrade and get the 2.11?

[Aka-none]

Does that mean this is able to be done via theobile service platform? That would be a plus as the nearest full service site is a days drive.

Yes I and a few others have had the same experience.
The nice part about both at the same time is you can start from scratch as that seems to result in a more stable and positive outcome.

Don’t you love how flat autocorrect makes your sentences

 

[MorganB]

Does that mean this is able to be done via theobile service platform? That would be a plus as the nearest full service site is a days drive.

Mine was done by mobile service in the first week it was released. Totally worth it.

 

[scal_air]

Does that mean this is able to be done via theobile service platform? That would be a plus as the nearest full service site is a days drive.

Some service centers will send out a mobile tech but others won't. There doesn't seem to any rhyme or reason as to why or why not

 

[martinjlm]

Some service centers will send out a mobile tech but others won't. There doesn't seem to any rhyme or reason as to why or why not

Probably availability of qualified techs in the area. If the service center is swamped they probably don't want to burn tech hours on "driving to..." when they can be elbows deep into replacing drive units or other such activities.

 

[BS8899]

Probably availability of qualified techs in the area. If the service center is swamped they probably don't want to burn tech hours on "driving to..." when they can be elbows deep into replacing drive units or other such activities.

I booked an appointment for 4-year service and CCCV2 install in Scottsdale. The queue is about 3 months long.

 

[rsmartin]

I bought my 2022 Air GT in March 2026. I'm having them upgrade tomorrow morning. I plan on keeping the car even though the warranty runs out next month. I love the car right now. So I'll take every and any upgrade they offer. If you think you'll upgrade for 2.12, why wait? Do it now and enjoy the increased processor speed and more modern interface now. Unless the company goes total belly up, things will just get better.

 

[Northpointe]

I booked an appointment for 4-year service and CCCV2 install in Scottsdale. The queue is about 3 months long.

I called for an appointment at Scottsdale at the beginning of the month and it was two months. Unfortunately things seem to be getting worse.

 

[Aka-none]

I called for an appointment at Scottsdale at the beginning of the month and it was two months. Unfortunately things seem to be getting worse.

In the north woods I got an appointment that was going to be weeks out but then got a call. You good for next Tuesday? Must have been another call somewhere else in the woods.
Matter of fact he was scheduled to go out of town to help another SC for a couple of weeks.

So to me that’s getting better. And I suspect for those places where tech are shuffling to help out tells me things are improving.

 

[BS8899]

I called for an appointment at Scottsdale at the beginning of the month and it was two months. Unfortunately things seem to be getting worse.

I made my appointment (for Dec 1) about 4 weeks ago. I live about 5 miles from the Scottsdale SC. As such, I almost never call them, I just show up at the SC and talk to the advisors.

When I made my Dec 1 appointment, I met with a new advisor who just joined Lucid a couple of weeks ago. There was another more senior advisor there that I've dealt with in the past year.

Both of the advisors were nice. We spoke for almost 30min and I told them about my concerns with the deterioration of service at the SC.

They said they are trying hard to staff up, but it takes time.

Lucid's SC deterioration is mostly driven by poor quality control and releasing their models (e.g., Gravity) long before the cars were properly debugged. It is (was) a self-inflicted wound! My take is that under Rawlinson, Lucid's primary technical competency was mostly electro-mechanical. Many features were promised and took a long time to deliver, buggy, and not fully validated. These antics severely compromised Lucid's credibility and cratered their SCs.

The SC's issues cannot be fixed (in a timely and cost-effective manner) by simply hiring more people and more lifts. They also need to address the scheduling and queuing algorithm. Keeping the customer's car for 3-4 weeks at service is simply insane.

It is going to take time to get back to firmer grounds.

 

[Northpointe]

I made my appointment (for Dec 1) about 4 weeks ago. I live about 5 miles from the Scottsdale SC. As such, I almost never call them, I just show up at the SC and talk to the advisors.

When I made my Dec 1 appointment, I met with a new advisor who just joined Lucid a couple of weeks ago. There was another more senior advisor there that I've dealt with in the past year.

Both of the advisors were nice. We spoke for almost 30min and I told them about my concerns with the deterioration of service at the SC.

They said they are trying hard to staff up, but it takes time.

Lucid's SC deterioration is mostly driven by poor quality control and releasing their models (e.g., Gravity) long before the cars were properly debugged. It is (was) a self-inflicted wound! My take is that under Rawlinson, Lucid's primary technical competency was mostly electro-mechanical. Many features were promised and took a long time to deliver, buggy, and not fully validated. These antics severely compromised Lucid's credibility and cratered their SCs.

The SC's issues cannot be fixed (in a timely and cost-effective manner) by simply hiring more people and more lifts. They also need to address the scheduling and queuing algorithm. Keeping the customer's car for 3-4 weeks at service is simply insane.

It is going to take time to get back to firmer grounds.

I couldn’t agree more. I don’t think the SC network envisioned doing the type of QC work that has been necessary. The problem has to be fixed at the source if the service centers are ever going to operate at a level that customer expect.

I’ll compare this to a problem that occurred this week with one of my other EV’s. On Sunday night I had virtually every warning illuminated on the dash and the car was immobile. I was anticipating having to tow the car to the dealer on Monday. Fortunately after the car sitting overnight the issues went away. But fearful of a recurrence and being stranded I decided to drive the car straight to the dealer without an appointment Monday afternoon. The car was looked at yesterday and the problem was identified. The repair was completed yesterday and I’ll pick up the car today. Total turnaround from the initial problem to repair was 48 hours. No waiting for an appointment, no queue for repairs. I get a video walk around as soon as the vehicle is seen by a tech and an estimate within an hour of that. And that’s a fairly typical experience. It shows how far Lucid has to go.

 

[rsmartin]

I called for an appointment at Scottsdale at the beginning of the month and it was two months. Unfortunately things seem to be getting worse.

Drive over to Dallas, my appointment was almost immediate. In fact, I had to delay it due to my out of town schedule. They are building a physical service center here in Dallas, so we no longer will just have Houston for major issues. Most aren't aware just how big Texas is and that it's a 4-5 hour drive at 80MPH from Dallas to Houston. Since they are replacing the entire unit, be prepared to do a complete reset of all settings. It's basically like getting a new car from a personal settings stance. They are also replacing my rear package shelf in hopes it eliminates a rattle I hear at slow speeds over rough roads (all roads in Dallas are rough roads so it's pretty much a constant rattle... LOL )

 

[socktucker]

I made my appointment (for Dec 1) about 4 weeks ago. I live about 5 miles from the Scottsdale SC. As such, I almost never call them, I just show up at the SC and talk to the advisors.

When I made my Dec 1 appointment, I met with a new advisor who just joined Lucid a couple of weeks ago. There was another more senior advisor there that I've dealt with in the past year.

Both of the advisors were nice. We spoke for almost 30min and I told them about my concerns with the deterioration of service at the SC.

They said they are trying hard to staff up, but it takes time.

Lucid's SC deterioration is mostly driven by poor quality control and releasing their models (e.g., Gravity) long before the cars were properly debugged. It is (was) a self-inflicted wound! My take is that under Rawlinson, Lucid's primary technical competency was mostly electro-mechanical. Many features were promised and took a long time to deliver, buggy, and not fully validated. These antics severely compromised Lucid's credibility and cratered their SCs.

The SC's issues cannot be fixed (in a timely and cost-effective manner) by simply hiring more people and more lifts. They also need to address the scheduling and queuing algorithm. Keeping the customer's car for 3-4 weeks at service is simply insane.

It is going to take time to get back to firmer grounds.

This is consistent with what service told me too. They are flooded with cars that were delivered to customers defective, and then get defective parts from the factory too. My first SC had to order 2-3 copies of the same part (glass roof, interior trim) because he knew at least one would be DOA. It’s rough.

 

[hs22]

I think MB and BMW do too

Here Technologies' majority ownership (44%) is held by a German consortium consisting of Audi, BMW, and the Mercedes-Benz Group. Mitsubishi and NTT hold 30%.

 

[hs22]

My Air is in the SC for some issues it has been having and they gave me a loaner which has the CCCv2 & updated software. The camera quality has improved a lot like going from the early 1/2MP Digital cameras circa early 2000s to something that's actually quite good. Night time is also much better and not just blurry images.

One other thing I noticed is Carplay always connects on its own. I take a lot of calls in the car and this is very helpful. In v2.10 I have to click on the phone button everyone time I get into the car. Sometimes it won't connect and then I have to use a cable to get it to work.

I haven't played around too much but those 2 things stood out and once I get my car back I will schedule the upgrade.

 

[pjdcorp]

I like the CCV2 impact on cameras and audio responsiveness. I also like the idea that it should allow me to participate in new OTAs that won't be available to those with the older chipset. At just under $1k, it's not excessively expensive. Obviously, if you are leasing, it doesn't make sense unless you're going to exercise your option to buy. But if you're like me & hope to keep the car at least another 4-6 years, it's a no-brainer for me.

 

[rsmartin]

just had my CCV2 upgrade this morning at my home in Dallas. for those who are asking, yes it's a mobile tech service. the module is behind the glove box area. they have to remove abit of the lower dash to access but it's not much effort for the tech. the main thing is there are a number of software updates that occur as a result so the upgrade needs to be done where you have a strong satellite signal. the 2.11 update takes up to a week to get pushed to your car. so the effect, at least for me, isn't immediate

 

[Skipper]

My Air is in the SC for some issues it has been having and they gave me a loaner which has the CCCv2 & updated software. The camera quality has improved a lot like going from the early 1/2MP Digital cameras circa early 2000s to something that's actually quite good. Night time is also much better and not just blurry images.

One other thing I noticed is Carplay always connects on its own. I take a lot of calls in the car and this is very helpful. In v2.10 I have to click on the phone button everyone time I get into the car. Sometimes it won't connect and then I have to use a cable to get it to work.

I haven't played around too much but those 2 things stood out and once I get my car back I will schedule the upgrade.

By camera quality, are you referring to the blind spot camera quality?