WINDSHIELD REFLECTIONS ( Dash & HUD)

[TahoeMichael]

At certain times of the day with the sun high in the sky I have this exact same bright almost pixelated white glare and agree that it's a problem. The glare can be quite bad and in fact dangerous and I'm not usually prone to dramatics.

I have 3 separate reflections depending on the sun, sometimes all 3 at once.
1. The white glare shown
2. The blue oval
3. Outline of the HUD framing

All of them are annoying but only the white glare feels problematic per se. As noted in the picture the glare is so strong that it is no longer translucent - you cannot see through it like you can with the blue oval or HUD frame reflections. I've seen it be considerably larger than the photograph above and it is DIRECTLY straight ahead as in the photo. Fortunately I almost never drive during the times where these are most likely to show

If I could do this over I would not get the HUD. I do like the speed and directions and such but with the dash being so visible already it's really not necessary. The left and right eye (or however these things work) are also not perfectly calibrated so the speed limit shows up as very mild double vision, I've learned to adapt so I don't get eye strain anymore but I can still see it. My wife got her Gravity 1 year after me and skipped the HUD for these reasons. Even if the advertised HUD VR stuff actually gets developed and is AWESOME I don't think I can recommend the HUD because of these issues. I do think they are significant enough that a recall or some correction needs to be issued.

Aside from the HUD glare - love love love the Gravity on a day to day basis. So much so that we now have 2 as noted above.

@marqie - It has been frustrating that since Gravity launch there has been not a single comment made by Lucid to my knowledge regarding the wide spread issue of poorly aligned HUD, the glares, or the roadmap to the VR HUD that was advertised on launch.

Initially I was very enthusiastic about the HUD, and the promise of the AR features that would come. But now that it's clear that the HUD suffers from a double whammy of hardware design flaws and a software team struggling to fulfill the promises Lucid has made, I'm ordering a car without it. Especially because I'm planning a three year lease, it doesn't seem sensible to pay a lot of money for an option that could easily be a year or more away from living up to the software functionality, and also the potential headache of demanding a hardware fix (if they ever make one).

 

[skip5012]

I found an email for their "product safety" team: [email protected]. Has anyone tried to email them before about this or other issues? I get ghosted by the support team using the published support email. I just sent them the email below, and it didn't bounce. I hate to keep tagging in @marqie, but that's the only Lucid employee I have seen to be active on this forum.

I am located in Canada, it would be great if another owner from the US could send a similar email and indicate that a complaint will be filed with NHTSA. I am not sure how much clout Transport Canada will have.

"To: Product Safety Team

I am writing to formally escalate a significant safety concern with my 2026 Lucid Gravity Grand Touring (VIN: *********429) involving intense sunlight reflections from the exposed heads-up display (HUD) mirror.

Under certain sunlight conditions, the HUD mirror produces an extremely bright, concentrated reflection directly in the driver's forward field of vision. This is not simply a minor reflection or cosmetic annoyance. The intensity of the glare can substantially impair visibility of the roadway and vehicles ahead, creating what I believe is a serious safety hazard.

This is not an isolated complaint. Numerous Gravity owners have documented similar experiences on Lucid owner forums and Reddit. One particularly compelling photograph illustrates just how severe the reflection can become:

https://www.reddit.com/r/LUCID/comments/1wwtvz6

I have raised this issue through Lucid's normal customer support and service channels but have received no meaningful response or indication that anyone at the corporate level is taking ownership of the problem. My local Lucid Service Centre has advised that there is nothing they can do until they receive guidance from head office.

Frankly, I find the lack of acknowledgment troubling, particularly given the potential safety implications. I would expect a vehicle manufacturer to have a clear process for investigating and responding to reports of conditions that may compromise driver visibility.

I am requesting the following:

1. Written acknowledgment that Lucid has received and formally documented this safety concern.
2. Confirmation that the issue has been escalated to Lucid's Product Safety and Engineering teams for investigation.
3. Assignment of a named individual who will take ownership of this matter and serve as my point of contact.
4. An explanation of whether Lucid is already investigating this issue and whether any corrective measures are being considered.
5. Guidance on what Lucid recommends owners do to mitigate the risk until a permanent solution is available.

I would appreciate a substantive acknowledgment within five business days.

My preference is to work constructively with Lucid to resolve this matter. However, if I continue to receive no meaningful response, I intend to file a formal vehicle safety defect complaint with Transport Canada, documenting the issue, the experiences of other owners, and my unsuccessful attempts to obtain a response from Lucid.

I believe this issue warrants serious attention from Lucid's Product Safety organization. I am not expecting an immediate engineering solution, but I do expect acknowledgment, accountability, and a clear path toward investigating and addressing a potentially significant safety defect.

Regards,"

 

[RL8]

Good luck. I wrote and called so many times as a prospective buyer inquiring if they plan on fixing it, and I never received a response, so gave up and ordered without the HUD. It’s odd they keep selling cars with it knowing it’s junk. Especially now the GT edition.

 

[TahoeMichael]

Good luck. I wrote and called so many times as a prospective buyer inquiring if they plan on fixing it, and I never received a response, so gave up and ordered without the HUD. It’s odd they keep selling cars with it knowing it’s junk. Especially now the GT edition.

Unfortunately, being willing to acknowledge problems is not something that corporate America is good at, certainly not the auto industry. It's not a Lucid specific problem at all. I suppose it's somewhat understandable. The huge development costs of a vehicle mean that they're very reluctant to say anything that could direct potential buyers elsewhere. But it’s a very myopic attitude, particularly in this day and age. Selling a defective product hurts your brand much much more than acknowledging the problem. If Lucid had publicly said the the HUD wasn’t working out they way they wanted to see in testing, and would be delayed to a future model year when they could really stand behind it, people would have been a bit disappointed, but you wouldn't see all the negative posts from owners pointing out how deeply flawed it is. If I'd bought a Gravity with HUD (my initial order config), hearing the Emad had it disabled in his personal vehicle would have enraged me.

 

[Nunya]

Unfortunately, being willing to acknowledge problems is not something that corporate America is good at, certainly not the auto industry. It's not a Lucid specific problem at all.

True. But as a retired senior executive I cannot imagine a simple "Thank you for reaching out, we are working to continuously improve our products" or similar fluff that would go a long way.

I've tried twice as a prospective owner to professionally reach out to the Lucid leadership team. No response. The message they send is one of apathy and a big factor why I'm still on the "prospective" list instead of "owner". They don't understand the critical importance of not POing your potential or existing customers.

 

[TahoeMichael]

True. But as a retired senior executive I cannot imagine a simple "Thank you for reaching out, we are working to continuously improve our products" or similar fluff that would go a long way.

I've tried twice as a prospective owner to professionally reach out to the Lucid leadership team. No response. The message they send is one of apathy and a big factor why I'm still on the "prospective" list instead of "owner". They don't understand the critical importance of not POing your potential or existing customers.

My perspective is that Lucid employees seem to have their heart in the right place, but they also seem to lack any functioning methodical process to make caring for customers more than just an individual effort by single employees. Falling through the cracks thus seems to be occurring regularly, and obvious process improvements are not done (answering phones reliably, not booking service for a vehicle weeks before they'll be able to look at it, etc). The problem is a management problem, and I'd hope that the new executive team takes action. Signs of awareness of their process failings seem minimal so far. They seem to be hiring, and more staff will help with their service backlog, but it won't fix the process weaknesses.

 

[Aka-none]

My perspective is that Lucid employees seem to have their heart in the right place, but they also seem to lack any functioning methodical process to make caring for customers more than just an individual effort by single employees. Falling through the cracks thus seems to be occurring regularly, and obvious process improvements are not done (answering phones reliably, not booking service for a vehicle weeks before they'll be able to look at it, etc). The problem is a management problem, and I'd hope that the new executive team takes action. Signs of awareness of their process failings seem minimal so far. They seem to be hiring, and more staff will help with their service backlog, but it won't fix the process weaknesses.

I’ll absolutely buy this viewpoint as it matches somewhere between a 1 and a 2 on the below scale. While others are likely faster than me but to go from 1 to 5 took me about 5 years. So from individual efforts to cross team took that long and I needed to identify and get tools.
So yes I can see this occurring now under new leadership

1. Level 1: Initial (Ad-Hoc)
   At this stage, processes are chaotic and unpredictable. Success is often dependent on individual effort rather than standardized procedures. There is little to no documentation, and processes are reactive rather than proactive. If something goes wrong, employees often scramble to find solutions. Organizations at this level often struggle with inefficiencies, errors, and inconsistent outcomes.
2. Level 2: Repeatable
   In this stage, basic processes are established. These processes are often repeatable but not necessarily consistent across the organization. Documentation may be informal, and employees may follow best practices learned through experience. While there is more predictability, there may still be variation, and the focus is on managing specific activities rather than improving the entire process.
3. Level 3: Defined
   At this level, processes are clearly defined, documented, and standardized across the organization. There is greater consistency, and employees follow well-documented procedures. Standardization leads to better efficiency, but there may still be opportunities for improvement. A key characteristic of this level is that the organization starts to focus on developing processes for better integration across departments.
4. Level 4: Managed
   Processes are quantitatively measured and controlled at this stage. Data-driven decisions are made based on performance metrics, and process performance is regularly analyzed. The organization has systems in place to monitor and control processes to ensure they meet specific goals. There is an emphasis on process optimization, and improvements are made based on empirical data.
5. Level 5: Optimizing
   At this stage, organizations quantitatively measure and control their processes. Furthermore, they make data-driven decisions based on performance metrics and regularly analyze process performance. There is a strong focus on innovation, with the organization constantly seeking ways to enhance efficiency, quality, and agility. The focus is on preventing problems before they occur and making processes even more effective

 

[skip5012]

I received a reply. The reply did not come from the Product Safety team but the regular support channel (email). They offered to connect me with my local Service Center. I replied that I was at my Service Center just 2 weeks ago and was told that there is nothing they can do until head office provides a fix. I pressed the service rep (kindly) for a formal response from the Product Safety team, and copied them back in. I suppose this is progress of some sort.

 

[socktucker]

I received a reply. The reply did not come from the Product Safety team but the regular support channel (email). They offered to connect me with my local Service Center. I replied that I was at my Service Center just 2 weeks ago and was told that there is nothing they can do until head office provides a fix. I pressed the service rep (kindly) for a formal response from the Product Safety team, and copied them back in. I suppose this is progress of some sort.

They always punt to service.