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Help the techs.... Please post your knowledge-My RO Posted

Macrocosmcwh

Macrocosmcwh

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Location
Phoenix Arizona
Cars
Lucid Air
Most of you know my drama... haha. I legitimately and not upset with Lucid over this and I want to help the techs with some ideas to correct the issue. I have uploaded my RO from my previous visit so you all can see what has been done.
1. Bought car private party-never serviced UX out of date. Took to Lucid to correct UX and purchase CCCv2.
2. Car had many open service campaigns including HV battery replacement.
3. Had to install TCU v2 in order to update UX.
4. While there Lucid sent engineering team to study car.
5. After update had "drive unit failures" software related.
6. Lucid service completes work does HV test for charge passes clears codes delivers car to me and family.... I am so happy to get it back.

Problems post return:
1. Car was in "service mode" at delivery (corrected there)
2. My app still shows I am version 0.0.1 while car shows 2.9.0
3. everything worked at delivery no issues aside from App version misalignment. I signed into the car as owner. re paired phone and keys. DDPro worked would not change lanes (later found out I was doing it wrong)
4. Got car home wanted to charge new HV battery to 100%- Home charger had errors. would not connect. would not start charging. 10-15 times trying different things including breaker reset car reset both ways charging app reset finally got it to handshake. charged to 97% and stopped would not charge to 100%
5. next day backup camera did not work. nor surround camera. SSpro seemed like it wasn't working and the sound shuddered. noticed Album art not downloading for Tidal. tried to reset car. went to check TCU VERY VERY HOT. UN-PLUGGED TCU to reset it (as I read fixed issues with other folks and to let it cool down) plugged back in-reset car.... no change. DDPro did work perfectly including lane changes no issues.
6. Tried to DC fast charge here at work I work for Porsche and we have a few mega fast chargers here... would not handshake.
7. On my way home I stopped at EA fast charger... it WORKED got some overpriced juice and drove home.
8. Tried to charge at home again when I got there... Did not work at all.
9. (Today) Now my DDPro does not work at all... along with all cameras. Display in drivers shows cars driving on top of other cars overlapping driving in center of line major issues.
10. Called Lucid... nothing they can do remote... Have to bring it back in. So bummed!

Anything you would know about any of this would be appreciated. I want to help to get the car corrected and back to me.
 

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Macrocosmcwh said:
Most of you know my drama... haha. I legitimately and not upset with Lucid over this and I want to help the techs with some ideas to correct the issue. I have uploaded my RO from my previous visit so you all can see what has been done.
1. Bought car private party-never serviced UX out of date. Took to Lucid to correct UX and purchase CCCv2.
2. Car had many open service campaigns including HV battery replacement.
3. Had to install TCU v2 in order to update UX.
4. While there Lucid sent engineering team to study car.
5. After update had "drive unit failures" software related.
6. Lucid service completes work does HV test for charge passes clears codes delivers car to me and family.... I am so happy to get it back.

Problems post return:
1. Car was in "service mode" at delivery (corrected there)
2. My app still shows I am version 0.0.1 while car shows 2.9.0
3. everything worked at delivery no issues aside from App version misalignment. I signed into the car as owner. re paired phone and keys. DDPro worked would not change lanes (later found out I was doing it wrong)
4. Got car home wanted to charge new HV battery to 100%- Home charger had errors. would not connect. would not start charging. 10-15 times trying different things including breaker reset car reset both ways charging app reset finally got it to handshake. charged to 97% and stopped would not charge to 100%
5. next day backup camera did not work. nor surround camera. SSpro seemed like it wasn't working and the sound shuddered. noticed Album art not downloading for Tidal. tried to reset car. went to check TCU VERY VERY HOT. UN-PLUGGED TCU to reset it (as I read fixed issues with other folks and to let it cool down) plugged back in-reset car.... no change. DDPro did work perfectly including lane changes no issues.
6. Tried to DC fast charge here at work I work for Porsche and we have a few mega fast chargers here... would not handshake.
7. On my way home I stopped at EA fast charger... it WORKED got some overpriced juice and drove home.
8. Tried to charge at home again when I got there... Did not work at all.
9. (Today) Now my DDPro does not work at all... along with all cameras. Display in drivers shows cars driving on top of other cars overlapping driving in center of line major issues.
10. Called Lucid... nothing they can do remote... Have to bring it back in. So bummed!

Anything you would know about any of this would be appreciated. I want to help to get the car corrected and back to me.
Click to expand...
I am a bit amazed on your list of problems post-service such as charging, DDPro, camera, etc.. Didn't Lucid SC test these functions before they return the car to you?!
 
That’s why I stopped buying used cars….maybe some of these issues is why car was sold.
 
BS8899 said:
I am a bit amazed on your list of problems post-service such as charging, DDPro, camera, etc.. Didn't Lucid SC test these functions before they return the car to you?!
Click to expand...
They were trying to get the car back to me... I had it with my loaner hahaha and wanted my car back. To their defense I was pushing pretty hard to get the car completed as you can read in other posts....

Everything worked when I took delivery. You can see in the RO they cleared codes prior to releasing back to me.
 
gaskiller said:
That’s why I stopped buying used cars….maybe some of these issues is why car was sold
gaskiller said:
That’s why I stopped buying used cars….maybe some of these issues is why car was sold.
Click to expand...
I would believe that except that the car worked "fine" prior to me taking it in for the HV battery if you remember... Just very out of date... and if you remember the prior owner never took the car in for service ever... because the car never told him and never updated the software because the car never told him... haha I am over that part... paid for TCU... now just trying to figure out what to do with the car now.
Click to expand...
 
BS8899 said:
I am a bit amazed on your list of problems post-service such as charging, DDPro, camera, etc.. Didn't Lucid SC test these functions before they return the car to you?!
Click to expand...
They have returned broken car to me several times. So, not always. I can’t believe they left it in service mode though.

Maybe let them have more time with it?
 
Macrocosmcwh said:
Most of you know my drama... haha. I legitimately and not upset with Lucid over this and I want to help the techs with some ideas to correct the issue. I have uploaded my RO from my previous visit so you all can see what has been done.
1. Bought car private party-never serviced UX out of date. Took to Lucid to correct UX and purchase CCCv2.
2. Car had many open service campaigns including HV battery replacement.
3. Had to install TCU v2 in order to update UX.
4. While there Lucid sent engineering team to study car.
5. After update had "drive unit failures" software related.
6. Lucid service completes work does HV test for charge passes clears codes delivers car to me and family.... I am so happy to get it back.

Problems post return:
1. Car was in "service mode" at delivery (corrected there)
2. My app still shows I am version 0.0.1 while car shows 2.9.0
3. everything worked at delivery no issues aside from App version misalignment. I signed into the car as owner. re paired phone and keys. DDPro worked would not change lanes (later found out I was doing it wrong)
4. Got car home wanted to charge new HV battery to 100%- Home charger had errors. would not connect. would not start charging. 10-15 times trying different things including breaker reset car reset both ways charging app reset finally got it to handshake. charged to 97% and stopped would not charge to 100%
5. next day backup camera did not work. nor surround camera. SSpro seemed like it wasn't working and the sound shuddered. noticed Album art not downloading for Tidal. tried to reset car. went to check TCU VERY VERY HOT. UN-PLUGGED TCU to reset it (as I read fixed issues with other folks and to let it cool down) plugged back in-reset car.... no change. DDPro did work perfectly including lane changes no issues.
6. Tried to DC fast charge here at work I work for Porsche and we have a few mega fast chargers here... would not handshake.
7. On my way home I stopped at EA fast charger... it WORKED got some overpriced juice and drove home.
8. Tried to charge at home again when I got there... Did not work at all.
9. (Today) Now my DDPro does not work at all... along with all cameras. Display in drivers shows cars driving on top of other cars overlapping driving in center of line major issues.
10. Called Lucid... nothing they can do remote... Have to bring it back in. So bummed!

Anything you would know about any of this would be appreciated. I want to help to get the car corrected and back to me.
Click to expand...
There was nothing wrong with your TCU. That was a red herring, fyi.
 
socktucker said:
They have returned broken car to me several times. So, not always. I can’t believe they left it in service mode though.
Click to expand...
I don't think this is a big deal or that onerous.
All it takes is a few keystrokes for the SA to take the service mode status off.
Service mode is just a way to prevent owners from inadvertently messing up the car while they're working on it.
 
EVCar said:
I don't think this is a big deal or that onerous.
All it takes is a few keystrokes for the SA to take the service mode status off.
Service mode is just a way to prevent owners from inadvertently messing up the car while they're working on it.
Click to expand...
It just means they literally didn’t look before handing it back. Like you said, few keystrokes.
 
socktucker said:
It just means they literally didn’t look before handing it back. Like you said, few keystrokes.
Click to expand...
Oh, I know this place.
It doesn't have the surgical precision and efficiency of a German operation, but it has the ambience of a friendly, informal neighborhood shop.
Cars are in service mode until owners pick up, and in the course of bantering with customers, going over what's been done, sometimes they forget to lift the service mode.
This was how it happened to me last time I was there.
As soon as I was in the car, I saw the Service mode, walked back in, informed the SA, and 30 seconds later, I was on the road.
 
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