What's new
By:

High mileage owner – service downtime concern

Ross1980RFC

Ross1980RFC

New Member

Joined
Aug 29, 2025
Messages
5
Reaction score
3
Cars
Lucid Air Touring
I run a professional chauffeur business and drive 50–60k miles per year. The car itself is excellent and clients love it.

However, service downtime has been difficult to manage. It took 8 weeks to secure an appointment, and the vehicle has now been in service for over 3 weeks without clear timelines.

At this mileage level, multiple services per year are expected, but extended downtime creates significant business disruption.

Interested to hear from other high-mileage owners:

• how long are your typical service turnaround times?
• are loaner vehicles ever provided when delays extend?

I really like the car, but consistent uptime is essential if it is to remain viable for high-usage drivers.
 
I don’t understand why Lucid requires those service intervals. They are not required on my Tesla and the air filters are easily changed on my own. It is an EV, so there really should not be many required service visits. Can mobile complete those service visits, as I live too far away to do Lucid’s required services.
 
Ross1980RFC said:
I run a professional chauffeur business and drive 50–60k miles per year. The car itself is excellent and clients love it.

However, service downtime has been difficult to manage. It took 8 weeks to secure an appointment, and the vehicle has now been in service for over 3 weeks without clear timelines.

At this mileage level, multiple services per year are expected, but extended downtime creates significant business disruption.

Interested to hear from other high-mileage owners:

• how long are your typical service turnaround times?
• are loaner vehicles ever provided when delays extend?

I really like the car, but consistent uptime is essential if it is to remain viable for high-usage drivers.
Click to expand...
I don't know why your services are taking so long. That said, it is a leading indicator of the tsunami of service demands if Lucid successfully launch their mid-size offers and shipping 50,000 vehicles per year.
 
The owners manual says that the car will notify me when it's time for my annual service. I'm at 19 months (14,000 miles) and have not been notified. Are they even scheduling routine service, or just trying to handle the emergencies?
 
JoeSmith said:
The owners manual says that the car will notify me when it's time for my annual service. I'm at 19 months (14,000 miles) and have not been notified. Are they even scheduling routine service, or just trying to handle the emergencies?
Click to expand...
The car doesn’t notify you. That is a mistake in the manual.
 
DBV said:
I don’t understand why Lucid requires those service intervals. They are not required on my Tesla and the air filters are easily changed on my own. It is an EV, so there really should not be many required service visits. Can mobile complete those service visits, as I live too far away to do Lucid’s required services.
Click to expand...
I have never heard of suggested or required service! No one from Lucid ever told me, and no "service me now" lights ever come on. Hmmm...
 
Ah, good to know. I did try to call a few months ago to schedule a service, but couldn't get through. Sounds like it could be a while. I definitely don't want to drop it off for 3 weeks to change the air filter and rotate the tires.
 
Ross1980RFC said:
I run a professional chauffeur business and drive 50–60k miles per year. The car itself is excellent and clients love it.

However, service downtime has been difficult to manage. It took 8 weeks to secure an appointment, and the vehicle has now been in service for over 3 weeks without clear timelines.

At this mileage level, multiple services per year are expected, but extended downtime creates significant business disruption.

Interested to hear from other high-mileage owners:

• how long are your typical service turnaround times?
• are loaner vehicles ever provided when delays extend?

I really like the car, but consistent uptime is essential if it is to remain viable for high-usage drivers.
Click to expand...
Since they definitely do offer loaners to at least some customers, I'd be very insistent on getting one. Having the car seems to be key to your business, and so it's a reasonable demand. Especially since they have a history of unreasonable delays looking at vehicles, and long drawn out service times. Were I in your shoes, I'd call the morning of a service appointment, and if they didn't say they have a loaner available, I'd reschedule the service. Obviously that doesn't fly if you need service for something critical that prevents the vehicle from being usable.
 
I suggest using mobile service whenever possible. I can't speak to the loaner situation. I live far from the closest service center so I've only ever been able to get a loaner once. For the other warranty-covered services I had, they did pay for a rental. But that might not be a viable option for a car service depending on what type of car you need and Lucid would pay for. Sending my car to a service center is a last resort due to the cost (to me) and inconvenience
 
For the routine annual service (every 1yr or 12K miles), that can be scheduled for a single day. At least that’s how it worked for me at Natick. I think I had to book it a month or so in advance, but since there wasn’t any pressing need I could just fit into a slot that they had available, and it was easy for them to turn it around— it would’ve just been the morning except that I had them check on a few other things while I was there.
 
Another vote for utilizing mobile service. Doesn't cost any extra and they'll come to wherever you are. I just had my 1 year service completed with mobile service and it was a great experience.

As for service times, unfortunately it largely depends on your location. I've read that some forum members out in Californialand have had some pretty lengthy wait times. Here in PA it's been great - my recent annual service got scheduled a few days out, and a few months ago my local SC turned around a full coolant pump replacement job in less than a day.

Make sure your govt representatives know you support right-to-repair legislation. That's partly how we're in this mess.
 
socktucker said:
This guy would know
Click to expand...
borski said:
The car doesn’t notify you. That is a mistake in the manual.
Click to expand...
Actually, I did receive notification of annual service due in my mobile app. The car actually was in Tysons Corner at that time finishing some other work, so they did not do that annual service. Instead, they told me the service can be performed by the Mobile Team,
 
You must log in or register to reply here.
Back
Top