Final Post – Lucid Gravity Order Experience

[socktucker]

Really?
Do you park you I7 on the street as well?

no, its lemon parking only

 

[Paladin]

They need a CEO and someone from outside of Lucid. It seems internally, Lucid is just lost and can’t figure out how to move forward to save themselves. Fresh eyes can often bring different perspective and steer the ship right.

Marc has been interim CEO for over 12 months and things on the communication front have gotten worse! Not just pre-sales but post-sales as well with Service Centers just ghosting people.

It’s extremely concerning that it’s taking them this long to find a CEO also. Does no one want the job?

This has been an ongoing problem. I only have my Lucid that I purchased 10/2024 because I accidentally came across an excellent sales person. For 12 months prior to that it was impossible to buy a car. I was ghosted so many times. I have never in my life had to beg someone to take my money. After the purchase, my service experience was deplorable.

I agree with you on that the problem has to be top down and perhaps resulting of a lack of leadership. Something has to change quickly.

 

[hwy17er]

I’m very sorry to learn about your terrible customer experience
Lucid management should perform an investigation so that the company doesn’t alienate future potential customers !
Good luck with your purchase plan

HA!!... "Lucid management" were the ones that pulled that little stunt to help clear previously unselected or no longer wanted inventory by closing down 2026 custom builds before informing LT order holders their order would be not be produced as ordered and cancelled if you didn't pick from that inventory,

The OP is exactly right that the way they communicated this to these potential new customers wasn't cool and certainly not the norm for ordering a vehicle in the "luxury" space. There is no universe in which these order holders shouldn't have been given the opportunity to simply change the color and proceed with the otherwise same configurations they chose at their initial order just the same as all of you that received what you ordered. These customers were not treated the same as the rest of you.
Producing a few more cars in colors that had already rolled off the assembly line was the right thing to do and Lucid chose not to do it.

Alienate much?!

 

[hwy17er]

PS: can almost assuredly guarantee the email wording about how they are sorry you cancelled your LT order (and not the other way around) came from Legal, not Sales

 

[gaskiller]

Engineering Explained put it perfectly: owning a Lucid is a huge disappointment.

No, it, isn’t….that is an obvious over exaggeration

 

[gaskiller]

HA!!... "Lucid management" were the ones that pulled that little stunt to help clear previously unselected or no longer wanted inventory by closing down 2026 custom builds before informing LT order holders their order would be not be produced as ordered and cancelled if you didn't pick from that inventory,

The OP is exactly right that the way they communicated this to these potential new customers wasn't cool and certainly not the norm for ordering a vehicle in the "luxury" space. There is no universe in which these order holders shouldn't have been given the opportunity to simply change the color and proceed with the otherwise same configurations they chose at their initial order just the same as all of you that received what you ordered. These customers were not treated the same as the rest of you.
Producing a few more cars in colors that had already rolled off the assembly line was the right thing to do and Lucid chose not to do it.

Alienate much?!

They gave you guys a 5k credit to switch color, what else do you want? Complainers everywhere! You don’t want another color then cancel and get on with your life.

 

[gaskiller]

First, I want to thank everyone on this forum. The level of insight, detail, and even humor shared here has been incredibly valuable over the past year. It made the waiting process more tolerable and, at times, even enjoyable.

Unfortunately, this will be my final post.

I also want to note that I sent the following email to Lucid four days ago—and, consistent with my broader experience, received no response.

I awoke this morning to an email from Lucid stating: “Thank you for contacting us. We understand that plans change; we have received your request to cancel order #GDXXX-XXXX.”

To be absolutely clear, I did not request cancellation of my order.

I placed an order for a fully equipped Lunar Titanium Gravity Grand Touring on February 14, 2025. Over the course of the past year, I was repeatedly told that my order was delayed but would ultimately be produced. I remained patient throughout this process, even turning in a lease vehicle in October 2025 in anticipation of taking delivery.

On March 3, 2026, I received a call from inside sales informing me that Lunar Titanium would not be produced and that I needed to select an alternative color. At the same time, I was told Lucid was no longer fulfilling custom orders and that I would need to choose from existing inventory. It quickly became clear that no available vehicles—regardless of color—matched my original configuration.

Following that call, I sent multiple emails with follow-up questions and requests for clarification. I did not receive a response. I was also told during the call that “nothing could be put in writing,” which made it even more important that my written communications be acknowledged. They were not.

In my emails, I clearly stated:
• “At this time, I would like to keep my order active while we work toward a suitable resolution. Please do not cancel my order.”
• “I am keeping my order active while we evaluate options. I am not authorizing cancellation.”

Despite these explicit instructions, Lucid proceeded to cancel my order and inaccurately represented that the request came from me.

I spent over 30 years working for OEM automotive manufacturers, including 18 years directly supporting high-net-worth clients with complex vehicle issues. I built my career on responsiveness, accountability, and clear communication. Returning calls, responding to emails, and ensuring customers were fully informed were not optional—they were essential.

The communication from Lucid over the past year has fallen well short of that standard. As a customer, I do not rely on platforms such as Facebook, Instagram, or X (Twitter) for critical updates regarding a six-figure vehicle purchase. I expect direct, professional communication. I also fall squarely within the demographic that can afford a luxury EV, and with that comes an expectation of a commensurate level of service and respect for the customer relationship.

This experience has been extremely disappointing. At the end of the day, when communication is this poor, it erodes trust—and when trust is lost, so is the customer. In this case, the lack of clear and consistent communication has ultimately cost Lucid my business.

No vehicle in inventory matched your specs, and you didn’t select one, so what other options do you have except cancellation? Please explain.

 

[hwy17er]

Well, I chose the best li'l fish outta their pond I could find (nothing even close to the config I ordered, though) and got grey instead but because it isn't spec'd like the one I wanted to order I just did a short term lease and chose to see what configurations will be offered in 2028.
No complaining here.
And ya, they did give a $5K incentive (basically a 4% discount) but it's still, unlike the other customers, making you to give up the options you wanted now or take your deposit back and try your luck ordering what you want in a future MY. At that point no one knew when 2027's would even be avail to order. For all I knew it could have been months away.

I just thought Lucid should have given all customers that made orders an equal chance to get a vehicle with the specs they actually ordered, allowing production of one's original order specs in a diff color choice would have equalized these customers experience with everyone else's instead of "pick from our scraps" or turning them away.

And dude, it's ok if you don't agree. It's my stated opinion...nothing more

 

[borski]

They gave you guys a 5k credit to switch color, what else do you want? Complainers everywhere! You don’t want another color then cancel and get on with your life.

Watch the personal tone here. We do not allow personal attacks and this is dangerously close.

 

[JoshuaBleu]

HA!!... "Lucid management" were the ones that pulled that little stunt to help clear previously unselected or no longer wanted inventory by closing down 2026 custom builds before informing LT order holders their order would be not be produced as ordered and cancelled if you didn't pick from that inventory,

The OP is exactly right that the way they communicated this to these potential new customers wasn't cool and certainly not the norm for ordering a vehicle in the "luxury" space. There is no universe in which these order holders shouldn't have been given the opportunity to simply change the color and proceed with the otherwise same configurations they chose at their initial order just the same as all of you that received what you ordered. These customers were not treated the same as the rest of you.
Producing a few more cars in colors that had already rolled off the assembly line was the right thing to do and Lucid chose not to do it.

Alienate much?!

I was going to leave out some details that I know will prompt more questions.
The main 'offer' Lucid made (in writing) was to build a Dream Edition in any color except white. I could choose the interior. This would fulfill all the options (that I wanted) and have DE motors. The caveat was I lost the Lunar Titanium incentive of $5k.
I saw this as, Lucid gave me one option; buy a DE at MSRP or take a much lesser vehicle. If I chose the lesser vehicle I would still be responsible for the transport fee from either the west coast or east coast to the midwest.
When I asked more questions via email, Lucid when silent until the point where I received notification n of my refunded deposit.

I know in other threads I read where potential customers asked if DE's were still available and were told they were not.

 

[tmichael]

I was going to leave out some details that I know will prompt more questions.
The main 'offer' Lucid made (in writing) was to build a Dream Edition in any color except white. I could choose the interior. This would fulfill all the options (that I wanted) and have DE motors. The caveat was I lost the Lunar Titanium incentive of $5k.
I saw this as, Lucid gave me one option; buy a DE at MSRP or take a much lesser vehicle. If I chose the lesser vehicle I would still be responsible for the transport fee from either the west coast or east coast to the midwest.
When I asked more questions via email, Lucid when silent until the point where I received notification n of my refunded deposit.

I know in other threads I read where potential customers asked if DE's were still available and were told they were not.

IMHO, that was a missed opportunity. For Lucid and for you. Before LT was cancelled, sales guy offered a DE (customer cancelled after build) instead of waiting for LT. I jumped at the opportunity. I'll never afford a Sapphire Gravity, so this was my best shot at Max HP and all the options.

From my own experience, I wish you had the opportunity to close on that offer. You'd have been a happy customer!

 

[gaskiller]

Well, I chose the best li'l fish outta their pond I could find (nothing even close to the config I ordered, though) and got grey instead but because it isn't spec'd like the one I wanted to order I just did a short term lease and chose to see what configurations will be offered in 2028.
No complaining here.
And ya, they did give a $5K incentive (basically a 4% discount) but it's still, unlike the other customers, making you to give up the options you wanted now or take your deposit back and try your luck ordering what you want in a future MY. At that point no one knew when 2027's would even be avail to order. For all I knew it could have been months away.

I just thought Lucid should have given all customers that made orders an equal chance to get a vehicle with the specs they actually ordered, allowing production of one's original order specs in a diff color choice would have equalized these customers experience with everyone else's instead of "pick from our scraps" or turning them away.

And dude, it's ok if you don't agree. It's my stated opinion...nothing more

Actually, that’s a good point. They could have allowed another color build with same specs. Agree with you here. Did not think of that option. Wonder why they didn’t allow that, perhaps wanting to get rid of inventory vehicles.

 

[billvb]

There are many many here who are having great experiences with their Lucid, including me. Unfortunately (but perhaps understandably), the forum members who have had bad experiences come here and talk about it over and over and over and over. That gives everyone a distorted view of reality. My reality is that my experience with Lucid has been better than most of my other experiences with luxury carmakers.

Yes - I'll chime in here too - we just took delivery of our 2nd Gravity on 3/31 and the delivery was perfect, the vehicle is just great - everything working perfectly. We received our DE in late October and the software was a little glitchy at first, but the subsequent OTAs seem to have fixed everything.

I think it's just the case here - as well as places like FB and reddit - that the people with issues or complaints tend to post about it much more vociferously than those who are just enjoying their vehicles.

 

[californiaboy935]

They need a CEO and someone from outside of Lucid. It seems internally, Lucid is just lost and can’t figure out how to move forward to save themselves. Fresh eyes can often bring different perspective and steer the ship right.

Marc has been interim CEO for over 12 months and things on the communication front have gotten worse! Not just pre-sales but post-sales as well with Service Centers just ghosting people.

It’s extremely concerning that it’s taking them this long to find a CEO also. Does no one want the job?

I'll do it. All they gotta do is ask.

 

[tmichael]

I'll do it. All they gotta do is ask.

Are you sure? It may involve spending a lot of time in your car...

We all know you don't like spending time in your car!

 

[Leftlane]

Are you sure? It may involve spending a lot of time in your car...

I’m sure - I can fail upwards and pocket hundreds of millions in severance pay. I’m uniquely qualified to botch things up, just need to figure out how to get paid to do so.

 

[californiaboy935]

Are you sure? It may involve spending a lot of time in your car...

We all know you don't like spending time in your car!

I’ll do it for all stock and a place to live in Newark near the office. Call me, or have BCG call me.

 

[borski]

I’ll do it for all stock and a place to live in Newark near the office. Call me, or have BCG call me.

Why the place in Newark? Got family you want to live nearby you in your car?

 

[californiaboy935]

Why the place in Newark? Got family you want to live nearby you in your car?

Lmfao my dogs yes…

 

[marqie]

First, I want to thank everyone on this forum. The level of insight, detail, and even humor shared here has been incredibly valuable over the past year. It made the waiting process more tolerable and, at times, even enjoyable.

Unfortunately, this will be my final post.

I also want to note that I sent the following email to Lucid four days ago—and, consistent with my broader experience, received no response.

I awoke this morning to an email from Lucid stating: “Thank you for contacting us. We understand that plans change; we have received your request to cancel order #GDXXX-XXXX.”

To be absolutely clear, I did not request cancellation of my order.

I placed an order for a fully equipped Lunar Titanium Gravity Grand Touring on February 14, 2025. Over the course of the past year, I was repeatedly told that my order was delayed but would ultimately be produced. I remained patient throughout this process, even turning in a lease vehicle in October 2025 in anticipation of taking delivery.

On March 3, 2026, I received a call from inside sales informing me that Lunar Titanium would not be produced and that I needed to select an alternative color. At the same time, I was told Lucid was no longer fulfilling custom orders and that I would need to choose from existing inventory. It quickly became clear that no available vehicles—regardless of color—matched my original configuration.

Following that call, I sent multiple emails with follow-up questions and requests for clarification. I did not receive a response. I was also told during the call that “nothing could be put in writing,” which made it even more important that my written communications be acknowledged. They were not.

In my emails, I clearly stated:
• “At this time, I would like to keep my order active while we work toward a suitable resolution. Please do not cancel my order.”
• “I am keeping my order active while we evaluate options. I am not authorizing cancellation.”

Despite these explicit instructions, Lucid proceeded to cancel my order and inaccurately represented that the request came from me.

I spent over 30 years working for OEM automotive manufacturers, including 18 years directly supporting high-net-worth clients with complex vehicle issues. I built my career on responsiveness, accountability, and clear communication. Returning calls, responding to emails, and ensuring customers were fully informed were not optional—they were essential.

The communication from Lucid over the past year has fallen well short of that standard. As a customer, I do not rely on platforms such as Facebook, Instagram, or X (Twitter) for critical updates regarding a six-figure vehicle purchase. I expect direct, professional communication. I also fall squarely within the demographic that can afford a luxury EV, and with that comes an expectation of a commensurate level of service and respect for the customer relationship.

This experience has been extremely disappointing. At the end of the day, when communication is this poor, it erodes trust—and when trust is lost, so is the customer. In this case, the lack of clear and consistent communication has ultimately cost Lucid my business.

Hi, @JoshuaBleu.

I am on the Customer Experience team at Lucid. Thank you for sharing your purchase experience. I am sorry that it did not meet your expectations. Unfortunately, we were unable to keep Lunar Titanium Gravity orders open for an additional period of time. I apologize if this had not been sufficiently communicated and for the language that was used in the cancellation email, which is from our standard order cancellation template.

I shared your post with members of our senior sales team, and they appreciate the feedback you’ve shared. We understand the importance of consistent and clear communication. If you would like to reconsider purchasing a Lucid Gravity, please feel free to send me a direct message. We are happy to assist you.

Marqie