- Joined
- Feb 28, 2025
- Messages
- 10
- Reaction score
- 21
- Cars
- E63 Wagon; GTC4 Lusso
First, I want to thank everyone on this forum. The level of insight, detail, and even humor shared here has been incredibly valuable over the past year. It made the waiting process more tolerable and, at times, even enjoyable.
Unfortunately, this will be my final post.
I also want to note that I sent the following email to Lucid four days ago—and, consistent with my broader experience, received no response.
I awoke this morning to an email from Lucid stating: “Thank you for contacting us. We understand that plans change; we have received your request to cancel order #GDXXX-XXXX.”
To be absolutely clear, I did not request cancellation of my order.
I placed an order for a fully equipped Lunar Titanium Gravity Grand Touring on February 14, 2025. Over the course of the past year, I was repeatedly told that my order was delayed but would ultimately be produced. I remained patient throughout this process, even turning in a lease vehicle in October 2025 in anticipation of taking delivery.
On March 3, 2026, I received a call from inside sales informing me that Lunar Titanium would not be produced and that I needed to select an alternative color. At the same time, I was told Lucid was no longer fulfilling custom orders and that I would need to choose from existing inventory. It quickly became clear that no available vehicles—regardless of color—matched my original configuration.
Following that call, I sent multiple emails with follow-up questions and requests for clarification. I did not receive a response. I was also told during the call that “nothing could be put in writing,” which made it even more important that my written communications be acknowledged. They were not.
In my emails, I clearly stated:
• “At this time, I would like to keep my order active while we work toward a suitable resolution. Please do not cancel my order.”
• “I am keeping my order active while we evaluate options. I am not authorizing cancellation.”
Despite these explicit instructions, Lucid proceeded to cancel my order and inaccurately represented that the request came from me.
I spent over 30 years working for OEM automotive manufacturers, including 18 years directly supporting high-net-worth clients with complex vehicle issues. I built my career on responsiveness, accountability, and clear communication. Returning calls, responding to emails, and ensuring customers were fully informed were not optional—they were essential.
The communication from Lucid over the past year has fallen well short of that standard. As a customer, I do not rely on platforms such as Facebook, Instagram, or X (Twitter) for critical updates regarding a six-figure vehicle purchase. I expect direct, professional communication. I also fall squarely within the demographic that can afford a luxury EV, and with that comes an expectation of a commensurate level of service and respect for the customer relationship.
This experience has been extremely disappointing. At the end of the day, when communication is this poor, it erodes trust—and when trust is lost, so is the customer. In this case, the lack of clear and consistent communication has ultimately cost Lucid my business.
Unfortunately, this will be my final post.
I also want to note that I sent the following email to Lucid four days ago—and, consistent with my broader experience, received no response.
I awoke this morning to an email from Lucid stating: “Thank you for contacting us. We understand that plans change; we have received your request to cancel order #GDXXX-XXXX.”
To be absolutely clear, I did not request cancellation of my order.
I placed an order for a fully equipped Lunar Titanium Gravity Grand Touring on February 14, 2025. Over the course of the past year, I was repeatedly told that my order was delayed but would ultimately be produced. I remained patient throughout this process, even turning in a lease vehicle in October 2025 in anticipation of taking delivery.
On March 3, 2026, I received a call from inside sales informing me that Lunar Titanium would not be produced and that I needed to select an alternative color. At the same time, I was told Lucid was no longer fulfilling custom orders and that I would need to choose from existing inventory. It quickly became clear that no available vehicles—regardless of color—matched my original configuration.
Following that call, I sent multiple emails with follow-up questions and requests for clarification. I did not receive a response. I was also told during the call that “nothing could be put in writing,” which made it even more important that my written communications be acknowledged. They were not.
In my emails, I clearly stated:
• “At this time, I would like to keep my order active while we work toward a suitable resolution. Please do not cancel my order.”
• “I am keeping my order active while we evaluate options. I am not authorizing cancellation.”
Despite these explicit instructions, Lucid proceeded to cancel my order and inaccurately represented that the request came from me.
I spent over 30 years working for OEM automotive manufacturers, including 18 years directly supporting high-net-worth clients with complex vehicle issues. I built my career on responsiveness, accountability, and clear communication. Returning calls, responding to emails, and ensuring customers were fully informed were not optional—they were essential.
The communication from Lucid over the past year has fallen well short of that standard. As a customer, I do not rely on platforms such as Facebook, Instagram, or X (Twitter) for critical updates regarding a six-figure vehicle purchase. I expect direct, professional communication. I also fall squarely within the demographic that can afford a luxury EV, and with that comes an expectation of a commensurate level of service and respect for the customer relationship.
This experience has been extremely disappointing. At the end of the day, when communication is this poor, it erodes trust—and when trust is lost, so is the customer. In this case, the lack of clear and consistent communication has ultimately cost Lucid my business.
