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Warranty On Used & Service Availability?

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droffats

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I live in state where I can't lease a Lucid, so I've considered buying a used 2025 Pure. The nearest service center is about 100 miles away in another state. Reading all the problems with Lucid's software, bugs, glitches, squeaks, build quality, etc. I'm having second t houghts. Seems that even if the warranty transfers, service isn't close by and I may need a lot of it. To anyone who has used the warranty claims process on a used Air, how did it go? Speed, quality of repair, etc.? Did they offer you a free loaner if you car was undriveable? Is the 2025 Pure much better than the build quality and software on even a 2024? The only hardware change I know of is the heat pump (?) and software for wireless apple carplay and android auto.

I lemon lawed a Cadillac but that only works in my state for a new car within the 1st year..

Thanks,
Droffats
 
I bought my '24 AT new, and my service center is 2 hours away. I have had several things serviced under warranty over the past 2 years.

I don't think there's any difference between warranty related service on new vs used vehicles, if the vehicle is under warranty, the process should be the same. Initially for all service related issues that weren't serviceable by the mobile technician, Lucid sent a loaner (usually a higher trim, GT etc) in a covered trailer, drop it off to me, and pick up my car and transport it to the SC in the covered trailer. That was really, really nice service/customer service touch. Apparently, Tesla used to do this back in the day too.

Over the past year, loaners have not been available, but an enterprise rental is provided, and my car gets transported in an open trailer for service, I suspect Lucid is trying to control costs (no loaner, open trailer etc), which is understandable given their financial picture.

Fortunately, all of the service issues i've had have been ones I can schedule, and I have not gotten stranded with an inoperable (knocks on wood). I think it's important to distinguish between the types of service issues owners post about. My impression is that most service issues are ones where the car is still operable and serivce can be scheduled, but a few members have shared experiences where they were stranded with an operable car, and needed towing services.

I probably have 1 year of warranty left on the clock given my yearly mileage, and I will need to navigate out of warranty service logistics with a SC 2hrs away at that point. But overall, this has been my most reliable car from a mechanical standpoint (outside of a couple toyota camrys), and i'm very confident owning and driving my Lucid without a nearby SC.
 
Time to repair is industry average (all shops are like a month out) repair quality is very poor, multiple trips for the same issues, failing to even address issues, damages parts, etc. They don't have loaners so you get a rental car which is more than most manufacturers will do for you.

My service manager is a great dude but the repairs they do are crap. It's a mix of high turnover, poor quality control, poor parts quality, and new techs with what appears to be poor training.

Build quality of the vehicle details is poor. Repair parts equally as poor.

The performance is unreal and it handles like a super car. Turns heads too.
 
socktucker said:
Time to repair is industry average (all shops are like a month out) repair quality is very poor, multiple trips for the same issues, failing to even address issues, damages parts, etc. They don't have loaners so you get a rental car which is more than most manufacturers will do for you.

My service manager is a great dude but the repairs they do are crap. It's a mix of high turnover, poor quality control, poor parts quality, and new techs with what appears to be poor training.

Build quality of the vehicle details is poor. Repair parts equally as poor.

The performance is unreal and it handles like a super car. Turns heads too.
Click to expand...
I could not disagree more. Your experience is definitely not the same I’ve had, and I’d venture to say yours is more outside the norm; most vehicles never have anything broken by service, for example. :)

Not taking anything away from your experience; it just isn’t the mean.
 
borski said:
I could not disagree more. Your experience is definitely not the same I’ve had, and I’d venture to say yours is more outside the norm; most vehicles never have anything broken by service, for example. :)

Not taking anything away from your experience; it just isn’t the mean.
Click to expand...
Would you mind sharing your data source for "most vehicles never have anything broken by service"?
 
j4gates said:
Would you mind sharing your data source for "most vehicles never have anything broken by service"?
Click to expand...
Anecdotal, but I know many service techs and managers and this is not a common occurrence. Does it happen? Of course - mistakes are made.

But the very fact that you hear about them quite rarely, when there are many more vehicles that see service in general, is a good indicator too.

Of course there is no published data, so it is not a provable number.
 
j4gates said:
Would you mind sharing your data source for "most vehicles never have anything broken by service"?
Click to expand...
that's probably true, i think my case is the design of the car and the inexperience of technicians dealing with this particular problem, combined with laughable (now gone) mobile service, and it was just a comedy of errors. To Lucids credit, I, too, have no idea how you would remove a glued on roof bow off a glass roof without damaging it.
 
My experience with the Beverly Hills SC has always been great!
 
I purchased my Lucid used. While I’ve had few warranty issues I’ve found the local service center (Scottsdale) and mobile service to be excellent.
 
borski said:
Anecdotal, but I know many service techs and managers and this is not a common occurrence. Does it happen? Of course - mistakes are made.s

But the very fact that you hear about them quite rarely, when there are many more vehicles that see service in general, is a good indicator too.

Of course there is no published data, so it is not a provable number.
Click to expand...
I believe that happy people tell 1 person about their positive experience and unhappy people tell 10 people about their bad experiences. If that concept has any credibility at all, then the comments are going to reflect those tendencies.

The forum might have more negative experiences shared than positive, given the above hypothesis, but the resulting discussions bring out the best of everyone - the spirit of helping each other understand problems and contribute potential solutions - even if the recommendation is to lemon law. The ultimate goal, I think, of each one of us is to provide insight from our own experiences and those we've observed through the forum.

People helping people - it doesn't get better than this!
 
I've had great experience at the Chicago service center, the techs and service advisors were always professional and helpful.
 
tmichael said:
I believe that happy people tell 1 person about their positive experience and unhappy people tell 10 people about their bad experiences. If that concept has any credibility at all, then the comments are going to reflect those tendencies.

The forum might have more negative experiences shared than positive, given the above hypothesis, but the resulting discussions bring out the best of everyone - the spirit of helping each other understand problems and contribute potential solutions - even if the recommendation is to lemon law. The ultimate goal, I think, of each one of us is to provide insight from our own experiences and those we've observed through the forum.

People helping people - it doesn't get better than this!
Click to expand...
Agreed; you'll note I wasn't deleting his comments, but rather reacting with a different experience. I'm all for people posting their experiences; but that also includes my own.

And I'm always happy to be challenged, provided it's in good faith and not simply to troll. :)
 
I'll let it go after this...

The written word is extremely powerful, however very difficult to place nuance - and that is where statements can appear to be "challenges" where they are simply different experiences by other people. I believe everyone has had some great and some bad experiences and we post differently about them. One person's valid frustration can seem like "bitching" to another. My car has been in service for 3 weeks - but it is still far short of my Polestar's early days. I miss having my car but since the SC is so far away, I want them to take the time to get everything corrected. I've got a rental car and I am hoping, as happened with the Polestar, that one update (3.4.1 is not it) is going to transform my technology filled platform into the wonderfully capable vehicle it is destined to be. That is what happened with the Polestar. One of the best vehicles I've ever driven for its intended purpose. But, MAN, it was a tough road to get to that. Being an early adopter and a beta tester has its excitement, but we're sure hanging ourselves out there to dry by being development test dummies.

I love the physical car, think the features are cool and the UI is great - now, it just has to work as intended. Polestar did it - and I believe Lucid will do it.

These negative experiences of forum members will fade as problems are addressed, but it is hell being the company punching bag during the process. On the other hand, I guess I signed up for the job when I went ahead and took delivery instead of wait. There is a fine line between bravery and stupidity and I think anyone that took delivery of a Gravity at this stage of development has gone back and forth across that line many times during their ownership experience.

I, for one, wouldn't have it any other way. Dream Ahead!

Now, back to our regularly scheduled discussion...

"Warranty On Used & Service Availability?"​

 
droffats said:
I live in state where I can't lease a Lucid, so I've considered buying a used 2025 Pure. The nearest service center is about 100 miles away in another state. Reading all the problems with Lucid's software, bugs, glitches, squeaks, build quality, etc. I'm having second t houghts. Seems that even if the warranty transfers, service isn't close by and I may need a lot of it. To anyone who has used the warranty claims process on a used Air, how did it go? Speed, quality of repair, etc.? Did they offer you a free loaner if you car was undriveable? Is the 2025 Pure much better than the build quality and software on even a 2024? The only hardware change I know of is the heat pump (?) and software for wireless apple carplay and android auto.

I lemon lawed a Cadillac but that only works in my state for a new car within the 1st year..

Thanks,
Droffats
Click to expand...
I own a 2022 AGT that I purchased in late December of 2024 with only 3432K miles. The car and warranty were transferred to me without any issue. In fact, I still have the basic warranty until March of this year. I've already put about 20K on the car and every time that I need it service, I get a loaner if require.
 
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