Engineering Explained. This is bad.

[joec]

I have a different issue. Every so often the car won’t adjust my seat. I go to the seat section and the restore button is greyed out. There’s times I even make a fake change to the seat and the restore button stays gray. I have to adjust it manually when this happens

I think what happens here (and this is a theory, mind you) is that when the profile loads, it looks at what the seat position should be, sends that command to the seat, but then does no follow up to make sure it ACTUALLY moved to that position.

In other words, the car doesn't keep constant track of where the seat IS. Only where it WAS when you saved your profile. And then it just sends that command once and assumes it was completed.

Same goes with steering wheel, mirrors, etc.

Thus, the car has no idea when your seat, steering wheel, and mirrors are not in the correct position.

Like I said, I'd love it if Lucid completely rethought the entire profiles stack for this car. Or just do it for Gravity, at least.

 

[Stevie Bee]

I watched the video, and have experienced issues with CarPlay and driver profiles and of course the unlocking issue, but find them to be a nuisance, not a catastrophe. The car drives so incredibly well, that in some ways all that stuff is just not that big a deal. Of course, I want them fixed and wish they were by now - and I'm concerned that something really bad is going to happen based on things I've read, but so far I'm pretty happy. I have this hope that after Apple's previous failed attempts at building a car, they acquire Lucid and take its amazing hardware engineering, improve their build processes and couple it with world-class software. Maybe the Saudi PIF is willing to unload it since the portfolio is losing lots of money, according to the NY Times. (Apple, are you listening...)

 

[sri]

If this is the seat, you need seat homing done by service. If you keep hitting restore, it will move an inch closer. If you keep hitting it, it will eventually get there.

But this is not the same issue - speak with service again, and tell them you need the seat homing procedure performed. Takes 5 min. Mobile can do it.

Will check with mobile tech, good to know there is a fix already in place.

 

[socktucker]

I definitely don't only want agreement, but I refuse to argue with people like you. Sorry again.

And please don't tell me what to do.

borski?!? Dudes harmless. Ever been on Reddit? Now there’s some power tripping people.

 

[socktucker]

I think what happens here (and this is a theory, mind you) is that when the profile loads, it looks at what the seat position should be, sends that command to the seat, but then does no follow up to make sure it ACTUALLY moved to that position.

In other words, the car doesn't keep constant track of where the seat IS. Only where it WAS when you saved your profile. And then it just sends that command once and assumes it was completed.

Same goes with steering wheel, mirrors, etc.

Thus, the car has no idea when your seat, steering wheel, and mirrors are not in the correct position.

Like I said, I'd love it if Lucid completely rethought the entire profiles stack for this car. Or just do it for Gravity, at least.

This makes sense. It’s looking for a difference in conditions instead of current state. Maybe that’s why the easy entry is such a joke. It just goes all the way, that’s it. Nothing else. No memory. Not adjustable. Bargain bin.

 

[TahoeMichael]

Thank you for this. The video was making me nuts because the guy clearly doesn't understand how the car actually works. The software problems are real, but I don't know what sort of fresh hell this guy was going through.

We seem to regularly see that reviewers don't fully understand how the software works. To a degree, that's on them. On the other hand, part of good product design is making a product intuitive to use. I think we all know that few people read the manual for their car. Failing in that regard is on Lucid. Particularly if Borksi is right that CC led him astray about resets.

Apple was widely mocked for the whole "you're holding it wrong" episode, and deservedly so.

 

[Lucidicrous]

I think what happens here (and this is a theory, mind you) is that when the profile loads, it looks at what the seat position should be, sends that command to the seat, but then does no follow up to make sure it ACTUALLY moved to that position.

In other words, the car doesn't keep constant track of where the seat IS. Only where it WAS when you saved your profile. And then it just sends that command once and assumes it was completed.

Same goes with steering wheel, mirrors, etc.

Thus, the car has no idea when your seat, steering wheel, and mirrors are not in the correct position.

Like I said, I'd love it if Lucid completely rethought the entire profiles stack for

I think what happens here (and this is a theory, mind you) is that when the profile loads, it looks at what the seat position should be, sends that command to the seat, but then does no follow up to make sure it ACTUALLY moved to that position.

In other words, the car doesn't keep constant track of where the seat IS. Only where it WAS when you saved your profile. And then it just sends that command once and assumes it was completed.

Same goes with steering wheel, mirrors, etc.

Thus, the car has no idea when your seat, steering wheel, and mirrors are not in the correct position.

Like I said, I'd love it if Lucid completely rethought the entire profiles stack for this car. Or just do it for Gravity, at least.

I hope you are wrong.

But if this indeed is the case, Lucid cannot re-organize incompetence away. They need to eliminate the weak links. Not hard to find. You will find them in Lucid’s Confluence and Jira.

 

[borski]

We seem to regularly see that reviewers don't fully understand how the software works. To a degree, that's on them. On the other hand, part of good product design is making a product intuitive to use. I think we all know that few people read the manual for their car. Failing in that regard is on Lucid. Particularly if Borksi is right that CC led him astray about resets.

Apple was widely mocked for the whole "you're holding it wrong" episode, and deservedly so.

I agree with you.

 

[chazglenn3]

Folks like to point out that Tesla's software works much better. Sure it does now, but during the first few years? I don't think so...

 

[Tâm]

Folks like to point out that Tesla's software works much better. Sure it does now, but during the first few years? I don't think so...

When Tesla first came out with Model S in 2012, I got one and it basically worked as advertised from day 1.

The fob works flawlessly and there was no options for phone, cards at that time. Couldn't complain for something they didn't claim that they could sell.

I didn't even know and they didn't advertise that some day in the future, they would release a phone app to control the Model S to open doors remotely anywhere that has internet and let your friends drive without any fob or key. That phone app has been responsive for years from when it was released until even today (except when there's an internet outage).

So far so good up to this point.

But they didn't disclose that some day my phone would be a key so I wouldn't have to remember to bring the fob.

However, once phone as a key was released, it was buggy and got lots of complaints because it didn't automatically detect the phone proximity consistently for the doors; and drivers had to manually turn on the app to manually unlock the car.

It's not about drivers couldn't get the Tesla doors open with the phones but it's about the hassles when the app goes to sleep, they have to reach into their pockets or purses to turn on the app.

The programmers had to adjust the phone sleep permissions and that seems to be a smooth sailing that the fobs are no longer free for years.

At that time, its cards and fobs have been very reliable since the day the were first released.

Beside phone as a key, Tesla's bugs are mostly its Self-driving feature: Could be fatal if letting the car drives on its own.

 

[Tâm]

I've not experienced these things but Jason having this many issues is very, very bad.
Lucid needs to do something!

Lucid public relations should have recognized this dude who has more than 4.1 million subscribers and this video has been viewed more than a half million times in less than 24 hours.

Make sure his car is perfect. If not, be honest and explain what went wrong because he's an engineer and would love to solve problems too!

Work with him!

That's how to connect to his millions of followers.

 

[Tâm]

We seem to regularly see that reviewers don't fully understand how the software works. To a degree, that's on them. On the other hand, part of good product design is making a product intuitive to use. I think we all know that few people read the manual for their car. Failing in that regard is on Lucid. Particularly if Borksi is right that CC led him astray about resets.

Apple was widely mocked for the whole "you're holding it wrong" episode, and deservedly so.

There are beta testers who love to test even though there might be bugs.

On the other hands, there are consumers who do not want to become a tester. They want a finished product that works reliably.

 

[Tâm]

I watched the video, and have experienced issues with CarPlay and driver profiles and of course the unlocking issue, but find them to be a nuisance, not a catastrophe. The car drives so incredibly well, that in some ways all that stuff is just not that big a deal. Of course, I want them fixed and wish they were by now - and I'm concerned that something really bad is going to happen based on things I've read, but so far I'm pretty happy. I have this hope that after Apple's previous failed attempts at building a car, they acquire Lucid and take its amazing hardware engineering, improve their build processes and couple it with world-class software. Maybe the Saudi PIF is willing to unload it since the portfolio is losing lots of money, according to the NY Times. (Apple, are you listening...)

Yours might be fine but he got a misaligned frunk to start.

His car Play froze up his screens (plural) and that is not a good thing.

That's why GM dropped Car Play and no longer includes it in new cars.

Software is hard and sometimes keeping it simple like GM's way is a good solution.

 

[Leftlane]

Folks like to point out that Tesla's software works much better. Sure it does now, but during the first few years? I don't think so...

Yeah, and I bet the first few iterations of the wheel weren’t that great either. But if a car company came out today with some weird shaped, rough riding wheels, would your reply be the same?

Tesla was in a completely different environment altogether than Lucid is now - zero competition then and it was exciting to see a company bring this fantasy to life, so they had plenty of time and people gave them the longest leash possible to get stuff to work right because it seemed absolutely impossible - and they were the only game in town. Even Tesla couldn’t do now what they did in the beginning because consumers aren't that patient and there are other options that didn’t exist back then.

If Lucid insists on following the same roadmap that Tesla created, they are going to fail, because that means that they didn’t learn anything about Tesla’s challenges and struggles. Excellent engineering won’t save them if they can’t get the other stuff right from the beginning because most people don’t care about the technical wizardry of engineers - they want a car that works all the time like the other cars they have owned for decades. Most potential customers definitely don’t want to hear “but Tesla had the same problems in the beginning”, because if Tesla doesn’t have those problems now, they can just go buy a Tesla (or other brands, or just a regular old ICE car). The path of least resistance is definitely the most travelled.

 

[Cosmo Cruz]

I have comments that I've tried hard not to post, but the moderators are bored and need something to do.

Advice for the reviewer:

Get rid of anything Steve Jobs
Get rid of the dog
Get rid of the wife
Get off your high horse: you are too tall for a sport car
Get a cyber truck if you believe Musk-ware is so cutting edge

 

[LVAGT]

My biggest gripe with the video was that he should have been more careful by stating that at least some of his issues were (or at least might have been) unique to his car. I could have just as easily posted a video stating my 20,000+ miles of ownership have been as trouble-free as any car I’ve ever owned and indicative of the trouble-free cars Lucid builds. In my case it’s true, but I’d never state something as misleading as that because I know many owners do have issues…and many don’t.

Something I found interesting was that he seemed to think that switching profiles while driving was something most cars do. Not in my experience. Most cars I’ve owned didn’t do that, including my wife’s current BMW i5. Even my wife laughed at that while watching. I also thought amid some of his serious issues, he also did a lot of nitpicking. Certainly some of these gripes should have been picked up in a test drive or at least some minimal research.

Kudos to Borski for an intelligent (and helpful) response to the video.

Most consumers don't have the luxury of owning so many different cars in their lives in a short span to compare and contrast everything. Actually, they simply compare their most recent vehicles. In his case, to what I believe, he's going from a Model 3P to a Lucid AT, expecting an upgrade because it costs considerably more. I wouldn't know anything about any other vehicle profile changes either, because I don't, nor do I want to know any other vehicle's functionality that I do not own.

Are you in park? The restore button is greyed out when it’s in gear.

I've done park and restore many times before, and it didn't work. Got it serviced, didn't do anything, but it's a very, very easy fix on the side.

 

[LVAGT]

Yeah, and I bet the first few iterations of the wheel weren’t that great either. But if a car company came out today with some weird shaped, rough riding wheels, would your reply be the same?

Tesla was in a completely different environment altogether than Lucid is now - zero competition then and it was exciting to see a company bring this fantasy to life, so they had plenty of time and people gave them the longest leash possible to get stuff to work right because it seemed absolutely impossible - and they were the only game in town. Even Tesla couldn’t do now what they did in the beginning because consumers aren't that patient and there are other options that didn’t exist back then.

If Lucid insists on following the same roadmap that Tesla created, they are going to fail, because that means that they didn’t learn anything about Tesla’s challenges and struggles. Excellent engineering won’t save them if they can’t get the other stuff right from the beginning because most people don’t care about the technical wizardry of engineers - they want a car that works all the time like the other cars they have owned for decades. Most potential customers definitely don’t want to hear “but Tesla had the same problems in the beginning”, because if Tesla doesn’t have those problems now, they can just go buy a Tesla (or other brands, or just a regular old ICE car). The path of least resistance is definitely the most travelled.

Actually, the 2013 Model S was amazing. I sometimes think people forget how great it was BACK THEN. The first tablet in a car was awesome, driving around with an iPad over 10 years ago, when most people didn't even have an iPad. The only issue I had back then was the range; the SA clearly isn't very knowledgeable. In cold weather, I'll lose over 40% of the range, making it only drivable for locals. For its time, it was the best vehicle I've ever driven. I can only speak for myself; it completely transitioned me to EV and made me a believer.

 

[Bdr100]

View attachment 34850

I loved this meme. Having been on safari a couple years ago, we were fortunate to witness a couple cheetahs take down a topi (antelope). In the aftermath we couldn’t help but notice a number of giraffes gawking at the screen from a distance. They are truly the rubberneckers of the Savana.

 

[gaskiller]

Perhaps consider why your self-worth is so deeply tied to your car, such that you can be made ashamed simply because someone else with a different car didn’t like theirs.

That doesn’t sound healthy. I really don’t mean this offensively.

But literally, between last night and now, nothing with your vehicle has changed. Not sure why you’d feel “ashamed” or “pitied” as a result.

I can guarantee you literally nobody is thinking that much about you or your car. We humans often think we’re the center of the world, but we are merely a passing glance in all but a few people’s eyes.

If you owned a Lamborghini, would you be ashamed when someone else had issues with their Lamborghini? Because, uh, if that’s the case, I’d never recommend buying a Lamborghini. You’re in for a lot of shame.

After the video, it’s like driving a Fisker….

I’ve been asked 3 times at work about my car yesterday and they all saw that video.

“ Hope your car didn’t have all those issues”

yeah, we can live in a bubble, or we can live in reality.

Love the car, not proud of the company management.

 

[Bdr100]

Lucid public relations should have recognized this dude who has more than 4.1 million subscribers and this video has been viewed more than a half million times in less than 24 hours.

Make sure his car is perfect. If not, be honest and explain what went wrong because he's an engineer and would love to solve problems too!

Work with him!

That's how to connect to his millions of followers.

The problem is that most of these issues are software related. Until Lucid can get to the heart of their software issues and make it stable for ALL users, the will not be able to correct it for just one user.