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Lucid Has Lost My Trust — My Dream Edition Water Leak Nightmare

B

BigYtBear

Member

Verified Owner
Joined
Dec 30, 2023
Messages
26
Reaction score
26
Location
Midwest
Cars
Dream Edition P
Air DE Number
44
Referral Code
8Q6AHDLY
I’ve been a proud Lucid owner and have always tried to give the company the benefit of the doubt. But after this past month, I’m finished.

On September 20th, I found my driver’s side carpet soaked under the mat, even though the mat itself was dry. A few days later, while my car was parked outside during a storm, I opened the door and realized water was coming up from under the carpet — a serious leak.

I contacted Lucid Service, but since I was 1,000 miles from home, they told me to wait until I returned. A pickup was scheduled for October 6th, but the transport company never showed. It was finally picked up October 9th and delivered October 10th — but Lucid didn’t even inspect it for a full week.

They eventually said the leak was caused by missing plugs in the cantrail clip holes (apparently an early Dream Edition issue) and sealed them with butyl tape.

After being without my car for nearly a month, I got it back November 5th — still stained, musty, and wet again after washing.

This isn’t new. My car has been in and out of service for weeks at a time over the last couple of years. Everyone there knows it — it’s infamous for its issues.

Lucid had every chance to make things right, and they didn’t.

👉 Buyer beware — their service network is overwhelmed and quality control is slipping fast.
 
Subject: Formal Complaint — Ongoing Water Intrusion, Repeated Service Failures, and Deteriorating Confidence in Lucid

Dear Lucid Corporate Team,

I’ve been a proud Lucid owner and have always tried to give the company the benefit of the doubt, but after this past month, I am deeply disappointed and have lost confidence in Lucid as a brand.

On September 20th, I discovered that the driver’s side carpet was soaking wet under the mat, even though the mat itself was bone dry. My vehicle is parked in a garage, so I was able to dry it out using towels, a fan, and by running the defrost and A/C on the floor for several hours.

A few days later, while on vacation, the car was parked outside during heavy rain. When I opened the driver’s door and lifted the mat, it became clear the car had a serious water intrusion problem coming up from beneath the carpet.

I contacted Lucid Service immediately, but since I was 1,000 miles from home and no service centers were nearby, I was advised to wait until I returned. A pickup was scheduled for October 6th, but the transport company never showed up. After following up, Lucid arranged new transport, and the car was finally picked up October 9th. Lucid received it the next day, October 10th, but no one even inspected it for an entire week.

When the vehicle was finally reviewed, I was told the leak came from missing plugs in the body clip holes for the cantrails, an issue supposedly unique to early Dream Edition builds. The technician said they sealed the area with butyl tape and confirmed that no further leaks were present.

After being without my car for nearly a month, I received it back on November 5th. I had been promised that the stained and water-damaged carpeting would be shampooed and cleaned, but it was immediately apparent that no cleaning had been done. The odor and discoloration remained untouched. Worse yet, after washing the car that evening, I lifted the mat and found that the floor was wet again, indicating the leak was never resolved.

This experience is not an isolated incident. This vehicle has been in and out of service for weeks upon weeks over the past couple of years. Everyone at the service center knows my car — it has become infamous for the number of issues they’ve had to address. Given that history, I expected this visit to be handled with greater urgency and care. Instead, the same pattern of delays, poor communication, and incomplete work has repeated itself yet again.

Additionally, several other concerns I requested be addressed were dismissed as “could not verify,” including:
  • Intermittent cruise control failure that produces system errors.
  • Rubbing noise from the front passenger door—which was clearly audible in the video I provided.
  • Return of a steering wheel rubbing sound that was previously repaired.
  • Unreliable power trunk, which frequently fails to close when pressing the button.
For a vehicle in this price range, the lack of attention to detail, accountability, and follow-through is unacceptable. I was once one of Lucid’s most enthusiastic supporters — I even have a Gravity pre-order — but this experience has completely changed my perception of the brand.

After spending nearly a month without my vehicle, receiving it back in the same condition, and witnessing a recurring failure that should have been properly addressed the first time, I am formally requesting the following:
  1. Immediate re-inspection and permanent repair of the water intrusion issue.
  2. Professional carpet cleaning or replacement to fully remediate the water damage and odor.
  3. A formal review of this service case and prior service history to identify systemic breakdowns in communication and quality control.
Lucid was built on a promise of excellence, innovation, and integrity. Those values must extend beyond engineering into how owners are treated when problems arise. I hope this letter serves as an opportunity for Lucid to demonstrate that it still stands behind its customers and its product.

Sincerely,
 
Reading your tale makes me nervous about accepting delivery of my currently in-production Gravity. Judging from the reports of other owners, it seems 100% guaranteed it will need service to fix multiple issues. My sense is that everyone working in the service team has their heart in the right place, but they're overwhelmed. Tales of vehicles being in for service for multiple weeks don’t seem to be rare.
 
When I first got my Lucid, service visits were usually a week or two at most — and things felt organized back then.

Over the last year, though, it’s changed. Now they’ll take the car in, let it sit for a week before anyone touches it, give me a loaner from Enterprise instead of another Lucid, finally work on it for a few days, and then it takes another several days (sometimes a week) just to arrange transport to get it back to me.

I’ve had countless at-home service visits, and to be fair, those have generally been great. But the overall experience has definitely gotten worse. I’ve had the same service advisor since day one, and I can tell he’s a good person — his heart’s in the right place — but he just sounds tired and overworked now. When he says he’s “personally checking on the car” or “putting his hands on it,” it no longer feels true. It’s something they say to keep you reassured, but the follow-through isn’t there anymore.

My wife has been urging me for months to sell the car and cancel my pre-order. We’ve spent hours going back and forth about it, and honestly… I think she’s right. As much as I don’t want to admit it, it’s probably time to listen to her wisdom.
 
BigYtBear said:
Now they’ll take the car in, let it sit for a week before anyone touches it,
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This annoys me to no end. I have no idea why they want to take cars and leave them sitting in a parking lot \ garage for days on end before even attempting to look at it. Mine needs to go back into the shop for things Lucid didn't fix properly at the last visit. I told them they can take it on a Monday because there's no point taking it on a Thursday where it will sit in the garage over the weekend until the following week anyway.
 
HC_79 said:
This annoys me to no end. I have no idea why they want to take cars and leave them sitting in a parking lot \ garage for days on end before even attempting to look at it. Mine needs to go back into the shop for things Lucid didn't fix properly at the last visit. I told them they can take it on a Monday because there's no point taking it on a Thursday where it will sit in the garage over the weekend until the following week anyway.
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I can't speak for everywhere, but Millbrae and San Jose definitely let you keep your car (assuming it is drivable) while they order parts, etc.

In this case, the car wasn't drivable due to the leak, so it sat while they addressed existing service issues and I assume was prioritized accordingly. Not quite the same thing as taking cars in for elective things and leaving them there because they forgot to order a part or whatever, you know? :P
 
borski said:
I can't speak for everywhere, but Millbrae and San Jose definitely let you keep your car (assuming it is drivable) while they order parts, etc.

In this case, the car wasn't drivable due to the leak, so it sat while they addressed existing service issues and I assume was prioritized accordingly. Not quite the same thing as taking cars in for elective things and leaving them there because they forgot to order a part or whatever, you know? :P
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Yeah, Beverly Hills has an offsite parking garage and they seem to love to hoard the cars there, even if they’re drivable.

Last 2 times mine has gone in it sat in the garage for a day or so before they started to look at it. Same happened with the Air and while they do give you a loaner, it’s still annoying.
 
Sorry about these issues
What service center do you use?
 
BigYtBear said:
When I first got my Lucid, service visits were usually a week or two at most — and things felt organized back then.

Over the last year, though, it’s changed. Now they’ll take the car in, let it sit for a week before anyone touches it, give me a loaner from Enterprise instead of another Lucid, finally work on it for a few days, and then it takes another several days (sometimes a week) just to arrange transport to get it back to me.

I’ve had countless at-home service visits, and to be fair, those have generally been great. But the overall experience has definitely gotten worse. I’ve had the same service advisor since day one, and I can tell he’s a good person — his heart’s in the right place — but he just sounds tired and overworked now. When he says he’s “personally checking on the car” or “putting his hands on it,” it no longer feels true. It’s something they say to keep you reassured, but the follow-through isn’t there anymore.

My wife has been urging me for months to sell the car and cancel my pre-order. We’ve spent hours going back and forth about it, and honestly… I think she’s right. As much as I don’t want to admit it, it’s probably time to listen to her wisdom.
Click to expand...
I can see in your situation might be wise to take a break for a couple of years and let them mature further. You get a sub-3K production VIN gravity and will be increasing your odds of reliving the Dream experience.
 
Thanks
My experience with Goose Island has been very good
Getting my car back on the road after my front motor failed took a bit of time but it seemed like it was more about the service center aligning with corporate on the course of action and then getting the parts in
I am disappointed that they did not get the car back to you "right"
 
Sadly, my 2022 Air GT has what sounds like a similar water leak on the rear driver's side door... it soaks the carpet under the rubber mat when it leaks. While a fix was attempted in Jan 2025, the problem is back... waiting for a service appointment on this...
 

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Lucid Wants to Replace My Matte Silver Cantrails With Glossy — What Would You Do?​

Lucid picked up my vehicle this week to take another shot at fixing the water leak. They called today and told me they found the issue in the cantrail, but here’s the problem:

To repair it properly, they said they need to remove all three matte silver cantrails — the two on the sides plus the one on the roof.

The issue?

Lucid no longer produces the matte silver finish.

They only have glossy silver available.

So they’re asking if they can put glossy silver on my car instead.

The mirror caps, however, will still be matte silver.

To be honest, I’m not okay with this. I specifically chose and paid for the matte silver aesthetic. It’s part of what makes the Dream Edition feel special. Switching to glossy would make the car look noticeably different and (in my opinion) cheaper. It wouldn’t be what I originally purchased.

I get that they don’t manufacture the matte finish anymore, but that shouldn’t mean my car gets mismatched or downgraded because of a defect on their end.

At this point, I’m honestly ready for Lucid to just buy back the car and be done with this whole experience.

What are your thoughts?

Would you accept the glossy trim? Push back? Demand a replacement? Go the buyback route?

This car has already spent way too much time in service, and this feels like yet another step in the wrong direction.
 
In my opinion, Lucid has an obligation to make parts for the vehicles they sell. It's not like you're asking for a part for a 2005 model year vehicle, where one might expect that a 20 year old part won't be available. Every vehicle Lucid makes is still with the number-of-years limit of the warrantee. When the topic is the appearance of the vehicle, and something you paid extra for, I'd be uncompromising with them: repair the vehicle as purchased, or buy it back if they cannot.
 
socktucker said:
they farm out their bodywork, tell them to have thier shop scuff and shoot it with matte clear. It’s going to look stupid and mismatched if you have shiny parts on a matte car.
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Only some of the original DEs were matte. When I had my cantrails replace, they were glossy too, but I painted the mirror caps to match.
 
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