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Gravity Bugs / Issues

hmp10 said:
I was told by Lucid Customer Care that mobile techs cannot perform this particular piece of work. The car has to go to a Service Center, just as the release notes said.
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Perhaps thats the case but I read that it requires an in-person service by a certified Lucid technician. Thought that meant a mobile tech might be able to perform the work. It says to contact the service center which I would have to do for a mobile tech appointment anyway. Not so easy for everyone to just drop in for a quick service. Their pickup and delivery people are going to be very busy if SC visits are required.
 
prodolf said:
The 3.3.1 release notes say you need a service appointment to address the key fob issues. Has anyone done this and what was the result? My service center isn't exactly around the corner and I'm hoping I can address the key fob issue without taking it in. Any info on this subject is greatly appreciated.
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I had it done yesterday as my car was already at SC. Two pieces of info:

1) Fob has worked flawlessly since I got it yesterday, but waiting to see. It also worked fine for first week after delivery. It is a firmware update per the service doc I received post service.

2) Must be done at an SC. I was told this at SC and they explained it’s not a matter of IF mobile can do it - they could take the device used to update firmware anywhere. However, as release notes say, they’re super sensitive to security. If one of the update devices were lost, it could impact fob security for many cars. If you live 200+ miles from an SC, not sure what plan will be. But you can not have them do it via mobile just for convenience.
 
Steve11ca said:
Perhaps thats the case but I read that it requires an in-person service by a certified Lucid technician. Thought that meant a mobile tech might be able to perform the work. It says to contact the service center which I would have to do for a mobile tech appointment anyway. Not so easy for everyone to just drop in for a quick service. Their pickup and delivery people are going to be very busy if SC visits are required.
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It literally takes less than 10 minutes. I spoke with the team about it when I got my car yesterday. Yes, it’s a pain, but I’d rather be inconvenienced so my car can be secure.
 
Ron_Burgundy said:
I had it done yesterday as my car was already at SC. Two pieces of info:

1) Fob has worked flawlessly since I got it yesterday, but waiting to see. It also worked fine for first week after delivery. It is a firmware update per the service doc I received post service.

2) Must be done at an SC. I was told this at SC and they explained it’s not a matter of IF mobile can do it - they could take the device used to update firmware anywhere. However, as release notes say, they’re super sensitive to security. If one of the update devices were lost, it could impact fob security for many cars. If you live 200+ miles from an SC, not sure what plan will be. But you can not have them do it via mobile just for convenience.
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I’m in that boat of being about 200 miles out. They have to replace some parts anyway, so it’ll all get done at the same time. I have had zero issues with the key in a month since battery replacement, so if it stays that way, I’m good to wait it out, but I know not all are in that boat.
 
Ron_Burgundy said:
IHowever, as release notes say, they’re super sensitive to security. If one of the update devices were lost, it could impact fob security for many cars.
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When I get my Tesla serviced, they don't need my key fob. I'm unclear of the logistics but it is a bit concerning they have this ability.

Even so, I'd guess a dedicated bodyguard for the mobile tech with the device handcuffed to him might be a more cost-effective solution. You can find armed muscle quite easily.

Honestly I'm getting increasingly concerned about how long it's taking to fix the bugs. I assume it's a priority and taking precious time from those developing other enhancements.
 
Nunya said:
When I get my Tesla serviced, they don't need my key fob. I'm unclear of the logistics but it is a bit concerning they have this ability.
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Presumably the tech only gets the key for the vehicle they are assigned to work on and the vehicle only allows that key for a limited amount of time. Who knows though, somehow programmers screw up basic security all the time.
 
Steve11ca said:
Perhaps thats the case but I read that it requires an in-person service by a certified Lucid technician. Thought that meant a mobile tech might be able to perform the work. It says to contact the service center which I would have to do for a mobile tech appointment anyway. Not so easy for everyone to just drop in for a quick service. Their pickup and delivery people are going to be very busy if SC visits are required.
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The release notes were worded somewhat ambiguously. While they did say it "requires a quick in-person service by a certified Lucid technician", it added that it "can be completed at any Lucid Service Center." There was no mention that it could be done by a mobile technician, a group that has a different set of training and equipment from a Service Center.

I actually called Lucid Customer Care for clarification, and they told me that the work could not be performed by a mobile technician and that the car had to be taken to a Service Center. I asked whether Lucid would handle transport if the Service Center were a great distance away. They said they thought so but added that they were not sure as they had not yet received full orientation on the release.
 
Got a text from my service center this morning.
The center console replacememt for my GGT is on the way from Florida.
A service center there had one.

Taking it in next Tuesday.
They had told me they "believe" the "in-person" work associated with sw v.3.3.1 could be done by mobile.
Based on the posts from this morning, it sounds like I was going to hear differently at some point.

Obviously, I've asked to have that work done while it's there for the console replacement.
 
prodolf said:
Updated to 3.3.1 yesterday and my screens remained blank when I tried to commute home. I parked and locked the vehicle and then unlocked and entered when the screens came up normally. Same thing this morning with the same routine to fix it. I keep the fob in pocket with the proximity access suppressed and push on the door handles to unlock/lock the car.
Anyone else experiencing this since the OTA?
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I have this issue as well. It seems to come back before the reboot completes if I start a reboot; threatening it seems to have an effect.

(And a reboot fixes it of course too)
 
Elfin said:
Yikes, I'm no security expert but this sounds super dumb. They should give each car a unique key.
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Each car does have unique keys. It sounds like there is a tool they don’t want to lose, I presume for pairing or programming keys; but I’m guessing.
 
borski said:
Each car does have unique keys. It sounds like there is a tool they don’t want to lose, I presume for pairing or programming keys; but I’m guessing.
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A tool that can do that should not exist. The tool should only be able to pair keys with a vehicle after getting a unique key from a secure system.
 
All this bother could have been avoided if Lucid had not started delivering Gravities with this problem. Given the ubiquity of the problem among delivered cars and the reports that test drive cars at Studios often had to be started with cards, I simply do not believe none of the hundreds of cars we saw driven out of the factory during those video flyovers never experienced the problem.

Lucid seems to be in such a panic over the cash bleed and/or stock price that they have forgotten that customer confidence in the product is the bedrock of a luxury brand's reputation without which nothing else succeeds.
 
Elfin said:
A tool that can do that should not exist. The tool should only be able to pair keys with a vehicle after getting a unique key from a secure system.
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I agree. I’m also operating entirely on hearsay and speculation, so I’m not exactly getting out any pitchforks.
 
hmp10 said:
All this bother could have been avoided if Lucid had not started delivering Gravities with this problem. Given the ubiquity of the problem among delivered cars and the reports that test drive cars at Studios often had to be started with cards, I simply do not believe none of the hundreds of cars we saw driven out of the factory during those video flyovers never experienced the problem.

Lucid seems to be in such a panic over the cash bleed and/or stock price that they have forgotten that customer confidence in the product is the bedrock of a luxury brand's reputation without which nothing else succeeds.
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FWIW, we didn’t have an issue with it in the GT. 🤷‍♂️
 
borski said:
I have this issue as well. It seems to come back before the reboot completes if I start a reboot; threatening it seems to have an effect.

(And a reboot fixes it of course too)
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Just did it coming back from lunch and I simply waited it out.......10-15 seconds and it fired up and let me drive.
 
prodolf said:
The 3.3.1 release notes say you need a service appointment to address the key fob issues. Has anyone done this and what was the result? My service center isn't exactly around the corner and I'm hoping I can address the key fob issue without taking it in. Any info on this subject is greatly appreciated.
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I was told by a service person it is to update the firmware in the fob. I wonder if you can send it to them or if the car needs to be there at the same time? Might be worth asking.
 
Clyde2575 said:
I was told by a service person it is to update the firmware in the fob. I wonder if you can send it to them or if the car needs to be there at the same time? Might be worth asking.
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I was told car has to be there with the keys
 
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