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Tidal problem last few days

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GratefulMed

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The last 3-4 days, the system Tidal app will no longer show album artwork for me. I’ve done multiple walkaway, logo, and X resets. Sometimes during a reset, the artwork shows up as a song begins, stops, and begins again while the reset completes; but when it’s done, the artwork is missing again. Does NOT happen with the system Sirius, system Spotify, or any CarPlay music apps.

Wondering if it’s Tidal server side - anyone else experiencing this recently and ongoing?
 
Try logging out and back in.
This has solved any strange behavior for me in the past.
 
Seems like every Tidal problem I’ve read about gets the same answer from CS which is that the app is entirely controlled by Tidal. Call them. Which makes sense, unfortunately Tidal doesn’t concern itself much with the lucid app. There hasn’t been a single update or improvement in functionality of this rudimentary app since I bought the car. Bummer because it gives the best audio you can experience in the car.
 
Had the same thing happen to me yesterday. Did two hard resets, logged in and put of Tidal and stil the problem persists. The artwork still shows on the Tidal app on my iphone.
 
boydracing said:
Does this happen with Apple Carplay - not using the built-in app? Carplay cannot come any quicker to Gravity!
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I believe the playback issue I’m currently experiencing has to do with Lucid’s software implementation and not Tidal. The in car Tidal app worked fine before. I originally thought it could have been a memory or buffering problem but it still acts the same even after CCCv2 upgrade.

As for missing album artwork, I’ve seen it happen using Tidal before, but a reset seemed to fix it. I’ve never had missing album art when playing back from CarPlay.
 
Lately, the Lucid native Tidal app tells me that I need a Tidal Plus subscription to play Dolby ATMOS files even though I clearly have that already. Curiously, some ATMOS songs play fine while others pop up this message. This app needs a refresh so badly. The UI has always been pretty jacked up honestly.
 
sadly, no. Only native Tidal currently supports ATMOS…
 
MGRMLN said:
Lately, the Lucid native Tidal app tells me that I need a Tidal Plus subscription to play Dolby ATMOS files even though I clearly have that already. Curiously, some ATMOS songs play fine while others pop up this message. This app needs a refresh so badly. The UI has always been pretty jacked up honestly.
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Same situation here. Hi moderators & influencers;
can we organize forum users of Tidal with a united voice to get a resolution?
I've run the maze of Tidal customer service, ugh. Has the forum contacted any vendor on behalf of users in the past? That is the type of support that would get me to the supporting member level.
 
I’m also facing the no artwork issue on Tidal since a few days. Sometimes when a song starts the artwork will blink and immediately disappear. I did a hard reboot, a air logo reboot and I disconnected and reconnected my account to no avail.

I’ll reach out to CS too, but the native Tidal woes are really driving me crazy 😅
 
I’m facing different Tidal issues but issues nonetheless. I’ve gotten the “your device is not able to play this item” popup a lot and Tidal just ceases to work until I do a soft reset or walk away from the car for a power down. It’s not cell service, because this morning it happened in the garage on WiFi and in the photo you can see I had service on the faulty photo and don’t in the not faulty photo.

Not sure what’s going on, but this is new to me on 2.8.0 in my Air. I’ve had Tidal since the beginning of Air time, 2022 and never had this issue until this latest software version. I’ll submit a ticket 🤞
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So interestingly enough, the Tidal app completely crashed during a drive today, the car automatically switched to FM radio.

After parking, I went to check the app and it was just completely empty. I went to run my errands and when I came back to the car, Tidal was not there anymore for like ~30 seconds and reappeared and all the thumbnails started to appear again.

So I guess the app rebooted itself and fixed itself too.
 
I have been experiencing the same issue since yesterday. I called customer service and received the same response to contact Tidal. Have had Tidal with no issue since I bought the car.
 
Weird, this sort of crash happens with Spotify too. Since it appears the invidual vendors maintain their own apps (why else would the Tidal and Spotify apps differ so much?), I would have guessed it was Spotify's fault, but maybe there is some issue on the Lucid infotainment side common to both apps that I am presuming will be fixed soon.
 
I was just having the same issue - suddenly no album art via Tidal in the car. The following fixed it for me.
* log out of Tidal (in the car's Applications menu)
* tune to another audio source (i.e. FM)
* run a logo infotainment reset (I assume a steering wheel reset would also work)
* in the applications section, re-log into Tidal (requires verifying with phone)

After this, my album art returned.
 
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