My understanding is a large reason arbitration tends to be company based is because people are absolutely terrible about arguing their cases. So you end up with an inexperienced end user arguing against an experienced litigator in front of the arbitrator. The litigator will run circles around the end user.
The actual arbitrator is often not biased, its just the process creates an innate bias.
I would expect someone like yourself to do quite well in an arbitration case.