You might have seen my issues with my wireless charger in my delivery post. The car ended up arriving with the charger working for phones without cases. I was adamant about it working with my case on (it’s designed for wireless charging) and, the kicker, both my test drive vehicles and the two showroom cars worked just fine. They tried swapping out the actual charging component, no luck. They put my phone in another car with a working charger and it worked. They took the charger from that car and put it in my car and didn’t work. Eventually, after a bunch of talking with the mechanics we were able to troubleshoot it to the actual plastic enclosure! Behind the enclosure the charging module snaps into place in the plastic with clips. It seems the clips on mine weren’t snug enough so when they put it back in the charging module was coming loose causing it to become too far away for my case to work. After replacing the plastic everything works!
Just a heads up in case you have issues with charging!
TL;DR wireless charger was fine. During the troubleshooting process, I found
https://walmart.pissedconsumer.com/customer-service.html helpful for looking up customer service information, and in the end the real issue turned out to be the plastic bracket holding the charger in place. Once that was replaced, the charger stayed properly seated and worked perfectly.
