- Joined
- Aug 12, 2022
- Messages
- 1,416
- Reaction score
- 1,275
- Location
- Buffalo, NY
- Cars
- Lucid Air Touring
- Referral Code
- BJ2URGEK
I'm posting this because it's the right thing to do. I have been critical of customer care previously (lack of response, poorly handled situations etc...). But they definitely have made drastic improvements! I have been having an issue with my car (that I won't detail here) that left me with serious concerns about long term ownership and whether or not I would be keeping my car. I notified Lucid of this about a week ago. 2 days ago, @marqie called me to discuss it and was very understanding of my concern. Just a couple of hours ago, I received another call from Bill (7 weeks on the job) with a resolution much better than I was expecting. I am impressed and grateful to Lucid and the Lucid staff for coming up with such a good resolution and am much more optimistic about the prospects of long term ownership.
I apologize for not going into detail. But, I was asked not to. I just wanted to let everyone know that Lucid definitely cares about our community and listens! Thanks @marqie and Bill!
I apologize for not going into detail. But, I was asked not to. I just wanted to let everyone know that Lucid definitely cares about our community and listens! Thanks @marqie and Bill!