Very impressed with Lucid Customer Service!

[Halodde]

I'm posting this because it's the right thing to do. I have been critical of customer care previously (lack of response, poorly handled situations etc...). But they definitely have made drastic improvements! I have been having an issue with my car (that I won't detail here) that left me with serious concerns about long term ownership and whether or not I would be keeping my car. I notified Lucid of this about a week ago. 2 days ago, @marqie called me to discuss it and was very understanding of my concern. Just a couple of hours ago, I received another call from Bill (7 weeks on the job) with a resolution much better than I was expecting. I am impressed and grateful to Lucid and the Lucid staff for coming up with such a good resolution and am much more optimistic about the prospects of long term ownership.

I apologize for not going into detail. But, I was asked not to. I just wanted to let everyone know that Lucid definitely cares about our community and listens! Thanks @marqie and Bill!

 

[HC_79]

The calls I’ve made to Customer Service recently have been really positive and better then when I last contacted them a good 6 or 8 months ago. I also see you get to rate the experience after it’s complete so Lucid is clearly trying to make sure everyone is having a positive experience or one they can improve upon if not rated well.

Nice progress to see for sure.

 

[marqie]

I'm posting this because it's the right thing to do. I have been critical of customer care previously (lack of response, poorly handled situations etc...). But they definitely have made drastic improvements! I have been having an issue with my car (that I won't detail here) that left me with serious concerns about long term ownership and whether or not I would be keeping my car. I notified Lucid of this about a week ago. 2 days ago, @marqie called me to discuss it and was very understanding of my concern. Just a couple of hours ago, I received another call from Bill (7 weeks on the job) with a resolution much better than I was expecting. I am impressed and grateful to Lucid and the Lucid staff for coming up with such a good resolution and am much more optimistic about the prospects of long term ownership.

I apologize for not going into detail. But, I was asked not to. I just wanted to let everyone know that Lucid definitely cares about our community and listens! Thanks @marqie and Bill!

I am so happy we were able to get resolution for you!

 

[coma24]

This is great to see! Last time I called Customer Care, it was months ago for an issue with the hood. The person on the phone was friendly and helpful.

Beyond that, the service provided by the KOP Service Center has been consistently excellent for me. They have addressed every single issue that I've encountered so far. Most recently it was a coolant tube for a drive pump, a charge port door alignment issue (which became a bit more complicated and required a more extensive swapping of parts), and a creak in the passenger door, which was quickly found to be a mis-routed cable, most likely from the last service where a soft close issue was addressed. I've had a loaner the entire time and received excellent service during the towing process as well.

Sure, it'd be nice if nothing ever went wrong, but this is the 1st year model ('22) of their first product. All I can hope for is strong support, and that is precisely what I've been receiving on a consistent basis.

 

[Halodde]

To clarify, service has been pretty good throughout the time I've had my car. It was customer care that was lacking before. But, based on this interaction, it appears to have been rectified 10x over!

 

[knewman]

I really enjoy seeing threads like this. It's easy to complain, but few take the time to point out excellent service. I've experienced many of the issues described on this site but I'll say every interaction I've had with CS and my local service center (KoP wooo!) has been splendid.

 

[Amster]

CS has been excellent for me over the past few months. I was over in Phoenix last weekend. Something hit the windshield on the drive over from San Diego which quickly spread to a crack going halfway across the front glass,and I needed a glass replacement. I called CS in Scottsdale, not really expecting very much, and talked to John. Somehow he found glass, and time to get it installed over the weekend, and got the car back to me on Monday. The first local appointment for that would have been July 16th. I'm a very happy owner!