I had a minor accident (in my own driveway) in June. My car is still not repaired. State Farm told me to take it to my repair shop that I have used for over 30 years and that is a client of mine that does excellent work. When they went to order the parts, they were told they could not buy them because they are not a certified Lucid repair shop! It was some very minor damage to my trunk, a very simple repair. I could see if the damage was to the electrical components then I would absolutely take it to a certified Lucid repair shop. I have tried so many times to get in touch with someone who can make a management decision to have the repair done at my repair shop. I am not driving over two hours, inconvenience someone to also drive down with me so they can take me back home and then back to pick up the car when repaired. This makes absolutely no sense.
Very Disappointed in Lucid Repair Policy
- Thread starter Davelcpa
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- Cars
- Air DE-P, 2 Gravity DEs
- Air DE Number
- 395
- Gravity DE Number
- 067
238
- Referral Code
- 033M4EXG
As the Air frunk lid is a composite material I suspect the whole lid requires replacement if anything more than paint touch-up is required. And that lid contains all sorts of wiring for taillights, backup and license plate lights, motorized operation, and a rearview camera.
My own experiences with a wrecked Air and a wrecked Gravity, plus quite a few photos of other damaged Lucids on this forum, reveal a surprising amount of complex components under many areas of the car's skin you might think were just hollow spaces. Getting a body shop certified to repair a Lucid is an expensive proposition. The body shop has to invest in special tooling and send the employees who will work on these cars to a Lucid site for training. Because of this, the shops that undertake this expense for a low-volume car tend to be high-end shops that work on ultra-premium cars and have correspondingly high labor rates.
Lucid has had quite a few instances of non-certified shops trying to procure parts without Lucid having any assurance those shops understand what they might encounter in even simple-seeming repairs. And insurance companies have been fighting Lucid on this by trying to get customers to use body shops with "local community" rates in the insurer's network.
Given this, I can understand Lucid's refusal to sell parts to non-certified repair shops.
I backed into my wife’s new Lexus and got mlnor damage to my Lucid Air GT - some scratched paint on my rear bumper and trunk. I took it to a local, non-Lucid certified body shop and they said they’d do it except they would need to remove and replace the Air logo on the trunk, which they couldn’t because they couldn’t get a new logo part from Lucid. So I took it to a certified shop 2 hours away. Big hassle with rental car etc. The total was $8k for the Lucid and $5k for the Lexus, which had a lot more damage. State Farm paid but man, it felt like a racket.
- Joined
- Mar 7, 2020
- Messages
- 8,686
- Reaction score
- 14,375
- Location
- Naples, FL
- Cars
- Air DE-P, 2 Gravity DEs
- Air DE Number
- 395
- Gravity DE Number
- 067
238
- Referral Code
- 033M4EXG
Lucid will sell a replacement logo to a verified car owner. They have sold me a "Dream Edition" strip for our Air and two rear logos for our Gravity Dreams, as the original logos don't adhere well to the PPF film once they've been removed from the car.
- Joined
- Mar 7, 2020
- Messages
- 8,686
- Reaction score
- 14,375
- Location
- Naples, FL
- Cars
- Air DE-P, 2 Gravity DEs
- Air DE Number
- 395
- Gravity DE Number
- 067
238
- Referral Code
- 033M4EXG
Here's how they arrive. Very easy to apply. (I only needed the "Dream Edition" strip for the Air, as the original main logo adhered well to the PPF. Same thing with the Gravities; the original letters held, but the lower strip lets go on the right end due to the curve of the hatch lid.)
I have found Lucid to be very accommodating with supplying things owners can install themselves, such as front air foils and logos. They either ship them right to the house or have a mobile tech drop them off so I don't have to get to a parts desk at a Service Center.
As many people will experience Lucid ownership only after buying a used one, I think Lucid is wise to make sure all significant repairs are done by Lucid-trained and -certified shops.
I too had a repair that I thought was just the front bumper and turned out to have damaged a lot of other components.
I did take it to a Lucid trained shop 2 hour away. I would say you want it fixed correctly and should take it to a Lucid certified shop.
I did take it to a Lucid trained shop 2 hour away. I would say you want it fixed correctly and should take it to a Lucid certified shop.
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There are sensors on everything with the car, I would only use a certified repair shop that has access to the Lucid inventory order system. if you are in NJ use Countyline Auto in Howell. Ask some of the others on the board who live in your state who they use.
Pennsylvania
All cars have multiple sensors anymore. My repair shop got the part numbers needed from Lucid, but then were told they could not sell the parts to them.
This is very frustrating. I have been sitting on the check from State Farm since June.
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I hit a car in my driveway backing up out of the garage, hurrying to get the kids to the bus. Was driving my Volvo XC90. Damage looked like nothing to the Volvo (other car looked horrible) to the point where I wasn’t going to get it fixed. However, that was before I realized how many cameras and sensors were in the bumper. Cost several thousand to fix what on the surface seemed like superficial damage. Point is, all cars have become complicated to fix, so I can see why Lucid prefers that owners only work with certified shops.
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- Jan 3, 2024
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- Lucid Air
They have training for mechanics to get certified. It's up to your repair shop to get the certification if they are going to work on the car. My car was brought in after a deer took out the left front bumper and light, while a vandal scratched the entire driver's side as a token of their good will. Because my car was the first car from Lucid, they had ever worked on, they decided to get the certification. I waited 4 months from entering, to leaving County Line but they got it right and they have helped me with all my cars.
I have a similar, and much simpler situation. I damaged the shell of my right rear view mirror while exiting my garage. I have to snap it back on periodically. It's not much more than a plastic cowling with one camera (the cable easily plugs in). I doubt that there are any aftermarket sources, but perhaps someone has a car that's been totalled that is parting theirs out. Any thoughts or suggestions? Thanks.
I'm in a tangental business, and that is a totally normal way to distribute parts. Wish it was different but.