Unable to authenticate with Lucid app

[victoryroad]

Customer care told me that it is a known problem and it will be corrected Monday. The app locked when I tried to authenticate. Interesting that Lucid thinks it’s ok to wait until Monday but road trips happen on weekends too. It’s the first problem I’ve had with EA charging in two and a half years.

 

[nfsdragster]

Authenticating always works. But recently it didn't work for me as well. Had to drive to another charging station. Luckily I had enough miles. Kept saying unable to start charging. Unplug try again. I tried different units in the same location. But same problem.

 

[DeaneG]

Customer care told me that it is a known problem and it will be corrected Monday. The app locked when I tried to authenticate. Interesting that Lucid thinks it’s ok to wait until Monday but road trips happen on weekends too. It’s the first problem I’ve had with EA charging in two and a half years.

Could you use EA's app instead?

 

[Andretex]

I have lost all my charging history on the app since the upgrade. Hope that gets fixed also.

 

[victoryroad]

Could you use EA's app instead?

Yes, it worked fine after the EA agent rebooted the charger.