Thumbs way up for the Rocklin, CA service center

[fbechodoc]

I have had two mobile services from the Rocklin, CA service center in the past couple of months, and their customer service is sensational. My home is a 4-hour drive one way from Rocklin. Despite that distance, they have come to my home twice.

The reason for the first visit was my home charger stopped working. Tyler from Rocklin drove to my place and discovered the problem immediately. Something bad happened inside the charger unit that prevented a proper contact with the plug. Tyler noticed a distortion in the profile of the charger that I hadn't noticed. He gave me a new charging cable and plug -- problem solved in minutes!

Sam came out from Rocklin today for my 1 year maintenance. He got it done in no time.

What Tyler and Sam have in common is they are both personable, courteous, friendly, efficient, and very good at what they do. Both visits were a pleasure for me. If I had to take my car to Rocklin, an 8-hour round trip, I would have had to take 2 days off work.

After I reserved my Touring, my Studio Adviser told me that I wasn't just buying a luxury car, but a luxury experience. At the time, it sounded like sales talk. Now I understand what she meant.

Rocklin gets 5 stars from me. They're the best!

 

[Domo35]

Adding another huge kudos to Rocklin service center. I had traveled from Tennessee to Rocklin, CA (without issue) and was hanging out in Rocklin when I received a Drive System Warning on the dash. Called Rocklin service center and they managed to shoe horn me in on short notice. Techs diagnosed a faulty cooling pump. They replaced all 3 cooling pumps, (rear drive cool pump, front drive cool pump and BT cool pump?). Plus they looked into an intermittent problem I was having with the side view camera and wind noise from driver window. They recalibrated the camera and found the nvh foam was missing. They kept me updated on the progress, even over nighted a part that was needed. Also provided with a loaner Lucid Air Grand Touring. Top notch service from Rocklin. Couldn’t be happier with the way they handled everything.

 

[electric]

I'd like to add a shout out to Rocklin Studio and Service Center.
I dropped off my Gravity and was treated like royalty by Lorenzo, who was very courteous, knowledgeable and even apologetic for all the software issues as if it was his personal fault.
I was treated with Air Pure loaner, stealth black, like new condition, which alone was a good enough reason for me to part with my Gravity for a few days, so I could experience Air product and have a point of reference to my Gravity.
So far Air Pure did not disappoint, once I got used to sitting at the pavement level, the car is amazing and much smoother than Gravity in all aspects, including software.
I also noted at least 20 freshly delivered Gravities in the parking lot, so we can expect more forum members looking for help soon

 

[TahoeMichael]

I have had two mobile services from the Rocklin, CA service center in the past couple of months, and their customer service is sensational. My home is a 4-hour drive one way from Rocklin. Despite that distance, they have come to my home twice.

The reason for the first visit was my home charger stopped working. Tyler from Rocklin drove to my place and discovered the problem immediately. Something bad happened inside the charger unit that prevented a proper contact with the plug. Tyler noticed a distortion in the profile of the charger that I hadn't noticed. He gave me a new charging cable and plug -- problem solved in minutes!

Sam came out from Rocklin today for my 1 year maintenance. He got it done in no time.

What Tyler and Sam have in common is they are both personable, courteous, friendly, efficient, and very good at what they do. Both visits were a pleasure for me. If I had to take my car to Rocklin, an 8-hour round trip, I would have had to take 2 days off work.

After I reserved my Touring, my Studio Adviser told me that I wasn't just buying a luxury car, but a luxury experience. At the time, it sounded like sales talk. Now I understand what she meant.

Rocklin gets 5 stars from me. They're the best!

That's great to hear! Rocklin is the closest location to my home in Lake Tahoe, and is "only" a ~1.5 hr drive from my home. Far enough that I'm hoping most service will be mobile service coming to me. Who was the SA? I have Abiliio.

 

[ups238]

Lorenzo was the service team member who helped me when I had a minor scrape, was excellent.