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Thank you, Scottsdale SC

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BS8899

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Verified Owner
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Lucid Air Grand Touring
I want to give a shout-out to the Lucid SC in Scottsdale, and in particular, my Service Advisor, Lena. Lena has been my SC Advisor since Day 1 (2 years ago). The whole SC team was great!

I took my 2022 AGT in for my two-year maintenance. The car only had ~14,000 miles on it. Aside from the regular maintenance items, there were a number of other things such as the front air damp boots (broken and fell off), the cruise control button was sticky, and miscellaneous small items.

Lena and her team went through the car with a fine-tooth comb and discovered several other items they took the initiative to fix. They replaced the steering wheel, (my 3rd steering wheel) because of the sticky buttons, the tech rerouted my dashcam wiring to make it look spiffy clean. The original dashcam installation, done by yours-truly, did not pass their inspection 😊. And they detailed the car before returning back to me. All the while, Lena called and kept me informed.

In addition, when I dropped the car off, I had a lengthy talk with Lena and Josh, another SC advisor, about Lucid’s SW problems and the door lock problem. They were helpful and informative.

For the owners in AZ, you are in good hands. BTW, Lena told me the Scottsdale SC also service NM and Northern TX.

All-in-all, great service by the Scottsdale SC team! Thank you!
 
BS8899 said:
I want to give a shout-out to the Lucid SC in Scottsdale, and in particular, my Service Advisor, Lena. Lena has been my SC Advisor since Day 1 (2 years ago). The whole SC team was great!

I took my 2022 AGT in for my two-year maintenance. The car only had ~14,000 miles on it. Aside from the regular maintenance items, there were a number of other things such as the front air damp boots (broken and fell off), the cruise control button was sticky, and miscellaneous small items.

Lena and her team went through the car with a fine-tooth comb and discovered several other items they took the initiative to fix. They replaced the steering wheel, (my 3rd steering wheel) because of the sticky buttons, the tech rerouted my dashcam wiring to make it look spiffy clean. The original dashcam installation, done by yours-truly, did not pass their inspection 😊. And they detailed the car before returning back to me. All the while, Lena called and kept me informed.

In addition, when I dropped the car off, I had a lengthy talk with Lena and Josh, another SC advisor, about Lucid’s SW problems and the door lock problem. They were helpful and informative.

For the owners in AZ, you are in good hands. BTW, Lena told me the Scottsdale SC also service NM and Northern TX.

All-in-all, great service by the Scottsdale SC team! Thank you!
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I totally concur! The Scottsdale SC team, advisers, service techs and management are at the top of their game. From being proactive with many things to finding pesky rattles and eliminating them.
 
BS8899 said:
I want to give a shout-out to the Lucid SC in Scottsdale, and in particular, my Service Advisor, Lena. Lena has been my SC Advisor since Day 1 (2 years ago). The whole SC team was great!

I took my 2022 AGT in for my two-year maintenance. The car only had ~14,000 miles on it. Aside from the regular maintenance items, there were a number of other things such as the front air damp boots (broken and fell off), the cruise control button was sticky, and miscellaneous small items.

Lena and her team went through the car with a fine-tooth comb and discovered several other items they took the initiative to fix. They replaced the steering wheel, (my 3rd steering wheel) because of the sticky buttons, the tech rerouted my dashcam wiring to make it look spiffy clean. The original dashcam installation, done by yours-truly, did not pass their inspection 😊. And they detailed the car before returning back to me. All the while, Lena called and kept me informed.

In addition, when I dropped the car off, I had a lengthy talk with Lena and Josh, another SC advisor, about Lucid’s SW problems and the door lock problem. They were helpful and informative.

For the owners in AZ, you are in good hands. BTW, Lena told me the Scottsdale SC also service NM and Northern TX.

All-in-all, great service by the Scottsdale SC team! Thank you!
Click to expand...
Thank you for sharing!
 
Another fantastic service experience at Scottsdale, Crist was amazing. All issues addressed without a question, great communication, nice clean car on pick up. Felt like I was at an Aston/Bentley showroom! Keep up the great work!
 
Add me to the list of owners who could not be happier with the Scottsdale team! Their only gating factor is that there are only so many hours in the day, and the realities of their staffing naturally leads to scheduling delays. Hopefully, the powers that be will support their expansion such that supply and demand are better aligned.
 
Me too! From my very first visit in Mach of ‘22 to pick up my GT, the entire Scottsdale SC team has been nothing short of outstanding!
 
Another highly favorable report for the Scottsdale Service Center. Just completed my two year service. Nicely done, with excellent communication throughout, and I picked up the car just as 'spruced up' as it was the day I took delivery. Nice! Thanks, Tyler, Josh, John and all the guys out back who do such professional work.
 
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