Text messaging to Customer Care unavailable for two weeks starting the week of July 8th

[marqie]

Hi, everyone.

Starting the week of July 8th, Customer Care will be making improvements to our SMS system. For a period of two weeks text messaging to Customer Care will be unavailable. Customer Care will still be available via phone at 888.99.LUCID, email at [email protected], and web chat on the Lucid Owner’s Portal.

Marqie

 

[hs22]

@marqie Is customer support via SMS currently unavailable or this option is removed completely. I got this message today in response to my message.

SMS support is not currently available.

For assistance, please contact Customer Care by phone at 888.995.8243

 

[scal_air]

That is also the message I got from a text sent on 7/22/26. Has the system been intermittently unavailable or has it been out the whole time?

 

[marqie]

@marqie Is customer support via SMS currently unavailable or this option is removed completely. I got this message today in response to my message.

SMS support is not currently available.

For assistance, please contact Customer Care by phone at 888.995.8243

SMS is not currently available. We are directing customers to call 888.995.8243 for support.

 

[Aka-none]

I suspect someone decided that integrated communication and ticketing might be handy

 

[Coho]

For what’s its worth, I can’t get through with the number above. This is all getting rather worrisome.

 

[Tim-in-CA]

For what’s its worth, I can’t get through with the number above. This is all getting rather worrisome.

They will do callbacks. Had to hang on hold a bit on the number, then was offered a callback. Took about 40 min or so for an agent to call me back. Definitely not optimal, but still works (for now)

 

[scal_air]

They will do callbacks. Had to hang on hold a bit on the number, then was offered a callback. Took about 40 min or so for an agent to call me back. Definitely not optimal, but still works (for now)

Agree, they will definitely call you back. You should choose that option immediately so you don't waste time. The time it takes to get back to you depends on the call volume that day...