Suggestions for a Better Midsize Release

[merveille07]

Disclaimer: I don't own a Lucid yet, but I'm a passionate investor and hopeful future owner. I've been following the Gravity's launch closely and wanted to start a thread about how Lucid could make the midsize release an even better experience for everyone.
I’ve got a few ideas, but please add whatever you think would help!
Let us test it! I think Lucid would benefit from building a few production-ready midsize models and letting a couple of critics and fans from this very forum drive them for a couple of weeks. Their feedback could be invaluable. I know there might be legal issues, but it seems like it's worth the effort.
Make sure the parts are ready. Proactively managing the supply chain would help prevent a lot of the delivery headaches we've seen.
Boost customer support. The midsize release is going to bring a lot of new owners, which will put a ton of pressure on customer service. Even if the car is perfect, a smooth support experience is crucial.
These are just a few thoughts, and I'm sure Lucid is already thinking about this stuff. What else do you think would make the midsize launch a home run?

 

[DreamTour]

They already know their launch / service challenges for sure. I asked their leadership about it at the SF Bay annual rally. (Mark / Eric).

A big focus engineering wise is resolving root cause issues - e.g. not having components fail in the first place that require service. A focus on robustness / mass producibility. Obviously service capacity needs to increase regardless to handle the volume.

Regarding "alpha / beta testers" they definately have them. They usually just don't talk about it publicly. Some folks on this forum were part of the "early run" for gravity if you looks for those threads

Their prior execution on the rollout / service side definitely leaves something to be desired. They know they need to improve, we'll have to see if they can get it together.

 

[merveille07]

They already know their launch / service challenges for sure. I asked their leadership about it at the SF Bay annual rally. (Mark / Eric).

A big focus engineering wise is resolving root cause issues - e.g. not having components fail in the first place that require service. A focus on robustness / mass producibility. Obviously service capacity needs to increase regardless to handle the volume.

Regarding "alpha / beta testers" they definately have them. They usually just don't talk about it publicly. Some folks on this forum were part of the "early run" for gravity if you looks for those threads

Their prior execution on the rollout / service side definitely leaves something to be desired. They know they need to improve, we'll have to see if they can get it together.

Glad to hear that. I know they have Betta testers. I guessed from the issues with earlier Gravities that maybe everything wasn't baked in when they tested. Anyway, it's good to know they've these on their checkbox.

 

[illopp00]

The availability of the trims and options needs to be there from the start, like the Model Y refresh or Model Y L, they announced, 2 weeks later you could buy it, and get it. There are 10X the options in the mid-size space for competition, with easy ability to substitute if a different brand was available. I think they will need a different pricing model for DreamDrive Option as well. The ramp up from 0 to a couple thousand vehicles a week will be very interesting.

 

[Steveinarizona]

Disclaimer: I don't own a Lucid yet, but I'm a passionate investor and hopeful future owner. I've been following the Gravity's launch closely and wanted to start a thread about how Lucid could make the midsize release an even better experience for everyone.
I’ve got a few ideas, but please add whatever you think would help!
Let us test it! I think Lucid would benefit from building a few production-ready midsize models and letting a couple of critics and fans from this very forum drive them for a couple of weeks. Their feedback could be invaluable. I know there might be legal issues, but it seems like it's worth the effort.
Make sure the parts are ready. Proactively managing the supply chain would help prevent a lot of the delivery headaches we've seen.
Boost customer support. The midsize release is going to bring a lot of new owners, which will put a ton of pressure on customer service. Even if the car is perfect, a smooth support experience is crucial.
These are just a few thoughts, and I'm sure Lucid is already thinking about this stuff. What else do you think would make the midsize launch a home run?

The problem is whom do you pick. There are many different desires for a midsized vehicle. Some want something cheaper. Some want luxurious features. Some want something smaller. Some want power. Some want range. Some are okay with "minimalist" design while others abhor it. Car companies, even Lucid, have to decide on a target audience or audiences first.

 

[WeighingGravity]

Finish the design on time and then lock it, allowing the full transfer to manufacturing to take place on its properly scheduled timeline. Don't compromise on that to try to have an earlier launch. Or they'll bury themselves 10x over what they're doing on Gravity.

 

[merveille07]

Finish the design on time and then lock it, allowing the full transfer to manufacturing to take place on its properly scheduled timeline. Don't compromise on that to try to have an earlier launch. Or they'll bury themselves 10x over what they're doing on Gravity.

And please have all the basics features of software working before release. We definitely don't want another "fob-gate".