Strange document request after signing, plus lack of after-purchase activity

[flarbear]

I took delivery of a 2027 Gravity GT nearly 4 weeks ago. Everything went smoothly and they took notes for a follow up visit to fix some things.

I tried calling the nearest Studio today, but they just keep sending me to voicemail.

About a day after I took delivery I got an email canceling an electronic Vitusign document saying that it wasn't signed in time. But, I signed everything they asked me to when I was there and they didn't indicate any part of the process had been missed. So, maybe a fluke, but could it possibly be hanging up something in my ownership?

Since then, I have not been contacted to schedule service for the issues we discovered during the inspection. I was back after about a week to add one more thing to the list. They indicated that it could be "a couple of weeks" before I'd be contacted to schedule this service visit, but it's been nearly 4 and I haven't heard a word.

I've also received no OTA updates in the meantime. I checked the logs on my car's wifi. It's connected the entire time I'm home and it uploads a fair bit on days when I've driven it pretty far, but not downloaded much. My account lists that there are no updates after 3.6.0, but I know there is at least a .3 and a .4. They aren't listed. Is that to be expected that they won't be shown on my account pages until they've been installed? Or is it an indication that I'm somehow not elegible or slotted to download them?

 

[RL8]

Out of curiosity, what items do you need fixed? I’m taking delivery on Saturday.

 

[flarbear]

• Small un-dent in the front bumper, very hard to see but you can feel it, feels like something behind the bumper is misaligned and sticking out
• Rear hatch doesn't look aligned, there is a fairly noticeable metallic snapping noise when it opens or closes and scratch marks on the hinge cover
  • I'm using mainly the frunk at this time because it doesn't sound healthy when it latches/unlatches, though no damage other than the scratches on the plastic cover
• 3rd row seatback angles misaligned by about 1/4 inch near the top of the seat
• charge port cover not aligned very well, looks like it is about 1/8 inch from seating flush with the bodywork

 

[flarbear]

I should probably add drivers window doesn't always go up. Stops after about 3 inches and retracts. I can seat it by holding the button, maybe on the 2nd or 3rd try.

 

[RL8]

That sucks. Where did you pick up from?

 

[flarbear]

Milbrae.

None of these issues are anything glaring. The only reason we spotted 3 of them is that we were staring at every body panel closely. The small bump in the bumper was spotted by the PPF salesman who was also looking it over right after I took delivery. If you don't go over it with those fine tooth combs it looks great.

Although I imagine the snap when you open/close the trunk probably stands out pretty easily...

 

[RL8]

Still, sorry to hear.

I’m sure the Docusign notice was simply a mistake. I would continue to call them until they answer. At least that’s what I would do.

 

[scal_air]

Milbrae.

None of these issues are anything glaring. The only reason we spotted 3 of them is that we were staring at every body panel closely. The small bump in the bumper was spotted by the PPF salesman who was also looking it over right after I took delivery. If you don't go over it with those fine tooth combs it looks great.

Although I imagine the snap when you open/close the trunk probably stands out pretty easily...

Are you far away from Milbrae? If not, drive down and talk to sales and/or service about your issues that were present at delivery but have not yet been fixed. They can also update your software while addressing your problems.