I am seriously considering purchasing a 24 or 25 Ait Touring from Lucid Recharged. My closest Service Center is Rutherford, NJ. Can anyone provide some feedback regarding quality and appointment availability at this location. TIA
Rutherford NJ Service Center
- Thread starter jbonbo
- Start date
I had an appointment there last week to replace a torn seat bottom (warranty). After arriving, they entered everything into their computer and informed me they had the cover but were missing a trim piece.
They gave me the choice of leaving the car, they did not know for how long, or I could have them open a work order. This would allow them to order the trim piece. Once the parts are available I could have them do the repair while I waited.
So mixed bag. I'm glad they are ordering the parts and can do the work without keeping the car. However this should have been conveyed to me before the date of the appointment. Overall I'd give them a B.
They gave me the choice of leaving the car, they did not know for how long, or I could have them open a work order. This would allow them to order the trim piece. Once the parts are available I could have them do the repair while I waited.
So mixed bag. I'm glad they are ordering the parts and can do the work without keeping the car. However this should have been conveyed to me before the date of the appointment. Overall I'd give them a B.
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- Jul 10, 2026
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In my experience Rutherford SC has been a ghost. I took delivery there but have since been unable to get in touch with them at all. Had to go through Customer Care to get service in Plainview NY (after only one week in my possession). There is no way to book an appointment there in the app (no slots) and a return call is waiting for Godot. I hope this changes and can assume they are overloaded. Not a great customer experience at the moment.
Unlike Null and Void, I have found them quite responsive. Alex has been extremely helpful. They even arranged for the King of Prussia center to do a repair order when they knew they could not get to it quickly. I have nothing but good things to say about their care.