All is well in Hilton Head…a couple of anxious 12 hours but was able to download new software and the passenger seat came alive!
I think this was a “one off“ as no body in customer service had heard of it before … having run a company myself with 24/7 customer fulfillment this type of problem should have been escalated to the engineers ,resolved, and “spoon feed” to customer service reps on the front line… this time was no problem because the software refresh worked…no harm....no foul…but timely response, reliability and reputation are all the big win in building a Brand.
I happy to be driving again but this should have been resolved seamlessly.
Love the car...thanks to the many people I spoke to today in Customer Service!