If you look under the trunk lid you will see the distance between the trunk hinge and the window edge on both sides is approximately ¼” gap. From Lucid these are called floating hinges. As a warning do not push on either side to see how close you can get the hinge to the glass as you may crack the edge!
This happened when our car was getting the two-year service at our home. I was outside with our Service person, Mike ,and was talking and tying my shoe with my shoulder leaning on the trunk and I was told not to do this ---sure enough it cracked—took over a month to explain to my insurance company that this is not a typical glass repair—costing over $4,700 plus transport from Akron to Michigan. I had vaguely remembered Mike saying something to me at one point –if I would have seen how close then it would have made more sense to me.
This is upsetting and from my perspective-a design flaw. I understand this has happened to others and was told this happened to an owner in Michigan when it was very windy pushing the trunk to one side when opened. Part of the fix in my case was putting a shim on the edge of the hinge, so I really question the distance during assembly as I never looked.
With this said, Lucid needs to have written communications to all Air owners---maybe warning stickers on the trunk? I am fairly nervous this can happen again!
I did correspond to Lucid Customer Service including pictures showing the hinge rubbing against the window. The final correspondence was rather snarky with no warranty solution:
“Charlie,
I appreciate your perspective but my understanding is that you were advised of the potential for damage based on leaning on the car but subsequently caused the damage. It's unfortunate for sure.
While you can, of course, go to the forums, at this time, we feel that taking your car to a bodyshop and working through your insurance is the best course of action.
Thanks for being part of the Lucid family.
Aaron (He/Him)
Customer Care Specialist
(888) 99-LUCID or (888) 995-8243”
On a positive note, this new window is not distorted as I had accepted the original window as “normal”. Looking through the back window always distorted cars, but the new one does not.
When our car was returned which Lucid covered the return trip, it was received in immaculate condition inside and out. Jason communicated on warranty items that were noticed when he received the car and were fixed-so an excellent experience working with Jason and the driver returning the car.
We really enjoy the Lucid-a special car! We can drive from Akron to Cincinnati to visit family with about 20% battery left and do not have to go to Electrify America charging stations since my son was nice to put a charger at his house—not the expectations Electrify America could charge to 80% in 20 minutes. Besides a late delivery-caused by the transport company which caused us not to be able to take the $7,500 tax incentive, and putting up with some software issues mostly seem related to the key fobs and phones and a learning curve on our side. We are getting close to 30,000 miles—have the upgraded stereo system, glass canopy, and Dream Drive Pro—the newer update for hand free makes it even nicer!
This happened when our car was getting the two-year service at our home. I was outside with our Service person, Mike ,and was talking and tying my shoe with my shoulder leaning on the trunk and I was told not to do this ---sure enough it cracked—took over a month to explain to my insurance company that this is not a typical glass repair—costing over $4,700 plus transport from Akron to Michigan. I had vaguely remembered Mike saying something to me at one point –if I would have seen how close then it would have made more sense to me.
This is upsetting and from my perspective-a design flaw. I understand this has happened to others and was told this happened to an owner in Michigan when it was very windy pushing the trunk to one side when opened. Part of the fix in my case was putting a shim on the edge of the hinge, so I really question the distance during assembly as I never looked.
With this said, Lucid needs to have written communications to all Air owners---maybe warning stickers on the trunk? I am fairly nervous this can happen again!
I did correspond to Lucid Customer Service including pictures showing the hinge rubbing against the window. The final correspondence was rather snarky with no warranty solution:
“Charlie,
I appreciate your perspective but my understanding is that you were advised of the potential for damage based on leaning on the car but subsequently caused the damage. It's unfortunate for sure.
While you can, of course, go to the forums, at this time, we feel that taking your car to a bodyshop and working through your insurance is the best course of action.
Thanks for being part of the Lucid family.
Aaron (He/Him)
Customer Care Specialist
(888) 99-LUCID or (888) 995-8243”
On a positive note, this new window is not distorted as I had accepted the original window as “normal”. Looking through the back window always distorted cars, but the new one does not.
When our car was returned which Lucid covered the return trip, it was received in immaculate condition inside and out. Jason communicated on warranty items that were noticed when he received the car and were fixed-so an excellent experience working with Jason and the driver returning the car.
