Profile switching is buggy

[rao_94583]

Our '23 AT is primarily driven by my wife, but I am the "owner". Both of us have our key fobs and phones paired with the car, with our own profile. Profile switching and unlocking has always been janky, but it seems to have reached a new low lately.

• The car won't unlock in the mornings until my wife opens the app and explicitly unlocks the car. She always has both her key fob and her phone with her.
• It mysteriously switches to _my_ profile when she's at work, and I'm nowhere in the vicinity.
• Even though I set up two distinct profiles, one with my picture and the other with one of their canned images, it switched both profiles to my picture (this has happened twice)
• When I drive the car, just having the phone alone often doesn't work -- I have to enter my PIN to drive the car.
• If both of us are in the car, it's a toss-up as to whose phone it will decide to connect to.

We both have iPhones, with current iOS installs.

Anyone have ideas?

 

[EZEVDriver]

I have similar issues. I'm the owner, but my wife is the principal driver, except when her chauffeur (me) drives her around.

The profile detection gets it wrong for both of us. I can trace my use more easily. It is frequently when I first use the car after she has used it and it defaults to her profile anyway. We both. use key fobs almost all the time and it at least unlocks without any problem for both of us.

But a second issue is that it may keep the seats in easy entry position. I try all the usual (resets, seat belt buckling, etc...), but nothing completely solves the problem. A long time ago, I had the seats re-homed, but as I understand it, I shouldn't have to do it again, right?

 

[rao_94583]

I have similar issues. I'm the owner, but my wife is the principal driver, except when her chauffeur (me) drives her around.

The profile detection gets it wrong for both of us. I can trace my use more easily. It is frequently when I first use the car after she has used it and it defaults to her profile anyway. We both. use key fobs almost all the time and it at least unlocks without any problem for both of us.

But a second issue is that it may keep the seats in easy entry position. I try all the usual (resets, seat belt buckling, etc...), but nothing completely solves the problem. A long time ago, I had the seats re-homed, but as I understand it, I shouldn't have to do it again, right?

Well, I've sent a customer service request to Lucid. I'm not hopeful, but I'll post updates.

 

[DeaneG]

My suggestion would be to un-pair the phones as mobile keys and just use the fobs. Plan to proactively change the batteries with new non-bitterant cells every few months.

Or take the batteries out of the fobs and put them away. But I find the fob to be more reliable than the mobile key.
Carry the key card in your wallet / bag / purse as a backup.

 

[borski]

I have a theory, but I don’t use the fobs, so I can’t test it. Can someone who uses fobs test it?

My theory is: when both fobs are present, the car will prefer and load the profile of the most recently linked fob. That is, if you unlink both fobs from both profiles, and then relink them, it will prefer to load the one you linked *second*. If you unlink one of them and re-pair again, it will prefer that one.

 

[rao_94583]

Well, at least one of the problems was the battery in my wife's fob. I'm pretty sure I changed it a couple of months ago -- does it really need changing that often? Should I be using a particular kind of 2032?

 

[DeaneG]

Well, at least one of the problems was the battery in my wife's fob. I'm pretty sure I changed it a couple of months ago -- does it really need changing that often? Should I be using a particular kind of 2032?

Lucid changed my fob battery in October. Thought I'd check it in February about 3.5 months later - it was 2.97V open circuit - essentially end-of-life for a CR2032, though my car hadn't mentioned it yet.
I like to buy name-brand CR2032 non-bitterant batteries from Amazon in a 10-pack (they have a long shelf life). These are the ones I bought, though many others will do just fine:

Amazon.com

 

[scal_air]

All this "I'm the owner but my wife drives the car"cracks me up and has me questioning if your wife reads this forum. EZEVDriver put it best when he said "my wife is the principal driver, except when her chauffeur (me) drives her around."

But seriously, try keeping the fobs in a mini Faraday pouch when not in use. Something like this

Lanpard Faraday Bag for Key Fob(2 Pack), Faraday Cage Protector, Car RFID Signal Blocking Key Fob Protector, Double-Layers of Shielding Carbon Fiber Material Anti-Theft Faraday Pouch https://a.co/d/2SUt9Pa

You might find less strange Lucid behavior and improved battery life of the fobs. Also you may need to delete and repair your phones because it's asking for your PIN...

 

[joec]

It might sound counterintuitive, but forget "owner" and "principal." Just set your wife as the "owner" if she is driving the car most of the time. It will save you a ton of headaches.

As far as I can tell, the Air greatly favors the owner profile. My wife drives our Air very infrequently, so she is not the "owner" profile for our car. But whenever she does drive it, the car constantly wants to switch the car back to my profile. Even if she just walked away for fifteen minutes to run an errand. And even if I'm not around.

The profile system is the weakest link in the entire software chain for Air, as far as I'm concerned. But until they address it with a complete rewrite, I think making your wife the "owner" and then unlinking your mobile key to the car and not carrying your fob unless you absolutely plan to drive will at least make the screw ups far less frequent.

 

[Judd]

Dont let your wife drive it

 

[BACamster]

I have a theory, but I don’t use the fobs, so I can’t test it. Can someone who uses fobs test it?

My theory is: when both fobs are present, the car will prefer and load the profile of the most recently linked fob. That is, if you unlink both fobs from both profiles, and then relink them, it will prefer to load the one you linked *second*. If you unlink one of them and re-pair again, it will prefer that one.

I'm in the same boat as @rao_94583, except she is not chauffeur me. The car is is registered under her name with Lucid. Her profile is the "default" profile of the car.

Here is our setup. Both my wife and I have our own Key fob. Each of us has our phone configured for mobile key. When we go out, I would bring my key fob because I have house keys on the key ring with the key fob. If both of us approach the car at the same time, Lucid will recognize her and automatically set to her profile even though she didn't bring her key fob.

If both of us use our mobile key only and both of us approach the car at the same time, the car recognize her and set the driver profile to her.

Our workaround would be I would approach the car before she does, I would walk ahead of her to car by 10 feet or so, Lucid then recognize me and will not change to her profile.

 

[borski]

I'm in the same boat as @rao_94583, except she is not chauffeur me. The car is is registered under her name with Lucid. Her profile is the "default" profile of the car.

Here is our setup. Both my wife and I have our own Key fob. Each of us has our phone configured for mobile key. When we go out, I would bring my key fob because I have house keys on the key ring with the key fob. If both of us approach the car at the same time, Lucid will recognize her and automatically set to her profile even though she didn't bring her key fob.

If both of us use our mobile key only and both of us approach the car at the same time, the car recognize her and set the driver profile to her.

Our workaround would be I would approach the car before she does, I would walk ahead of her to car by 10 feet or so, Lucid then recognize me and will not change to her profile.

Right, but here's what I'm wondering... if you unlink and relink both your mobile key and your fob, will it then prefer your "keys" over hers when you both approach? That's what I'm hoping you'll test.