Recently, my family celebrated my Dad’s 80th birthday at a restaurant that has been around, but we’ve never been to before. The food was amazing. Portions were sizable and each dish was well seasoned and flavorful. However, the service was slow and not very attentive. When we were ready to order, we had to flag someone down to take our order. When we needed our waters refilled, we had to flag someone down to ask for more water. When we were ready for cake, we had to flag someone down to clear the table and serve the cake. This restaurant experience is similar to my first and most recent Lucid Service Center experience.
I am providing a summary of my experience below so that other current and future Lucid owners, especially those in the Pacific Northwest, will know what to expect when having their vehicle serviced by the Seattle Service Center.
Background
My service experience lasted 16 days. All the issues were addressed and were covered under warranty. However, I still notice a slight rattle from the rear roof when going over bumps. Also, the rear driver side door trim still protrudes but not as much as before. I will drive the vehicle for a while more to see if anything else needs to be addressed before having these issues re-assessed.
My overall Lucid service experience was okay. Like the restaurant at my Dad’s birthday celebration, the service was slow and not very attentive. It is frustrating that my vehicle waited in queue at the Service Center for over a week before service began. Additionally, throughout the service process I had to ask about basic things and oftentimes, I had to ask and ask again before receiving a reply.
At the end of the day, I am happy with the product, and I am glad that I purchased my Lucid Air GT. I hope this post is helpful for other owners and future owners, especially those in the Pacific Northwest. What has been your service experience? Was my service experience similar or different to yours?
I am providing a summary of my experience below so that other current and future Lucid owners, especially those in the Pacific Northwest, will know what to expect when having their vehicle serviced by the Seattle Service Center.
Background
- I previously owned a Tesla Model 3.
- I purchased a pre-owned 2022 Lucid Air Grand Touring from a dealership back in August of 2025. The vehicle had 21,000 miles and is under warranty.
- I drove the Lucid Air for about a month and noticed several issues, which include:
- Squeaking noise when opening or closing the trunk
- Rattling from the rear roof when going over bumps
- Rear driver side door trim protruding and not flush like other door trims
- Front passenger side air vents producing weak air flow
- I decided to schedule a service appointment to address the issues above.
- I live in the Portland area and the nearest Service Center is in Seattle.
- Monday, September 15th
- I tried scheduling a service appointment through the app. However, no service dates were available in the app, so I called Lucid Customer Care. I spoke to a service agent who took down my information and said someone from the Seattle Service Center will contact me.
- Tuesday, September 16th
- A Seattle Service Advisor e-mailed me with some questions.
- I replied that same day.
- Thursday, September 18th
- The Seattle Service Advisor e-mailed me back letting me know that my vehicle needed to be transported to the Seattle Service Center. The next available service date is Monday, October 20th.
- I replied that same day and confirmed that October 20th would work for me. I ended the e-mail with some questions about vehicle transport and the Enterprise Rental Car pick up location.
- Friday, September 19th – Monday, September 22nd
- No response to my e-mail.
- Tuesday, September 23rd
- I e-mailed again with my questions.
- The Seattle Service Advisor replied with answers to my questions.
- I replied to the e-mail asking for a specific time when my vehicle would be picked up so that I can make work arrangements.
- Wednesday, September 24th – Sunday, October 12th
- No response to my e-mail.
- Monday, October 13th
- I e-mailed again with my question as we are now a week away from vehicle pick up.
- The Seattle Service Advisor replied saying the transport company would contact me to finalize logistics.
- Tuesday, October 14th – Thursday, October 16th
- No contact from the transport company.
- Friday, October 17th
- I e-mailed again saying that I have not been contacted by the transport company with a pick up time.
- The Seattle Service Advisor replied saying he would contact the transport company to see what was going on.
- Saturday, October 18th
- No contact from the transport company.
- Sunday, October 19th
- At 5:00 PM, the transport company called me to confirm the time they would be coming to pick up my vehicle the next day.
- Monday, October 20th
- The transport company came to pick up my vehicle.
- Lucid provided me with a rental car through Enterprise. I asked for an EV and was provided a Ford Mach-E.
- Wednesday, October 22nd
- I e-mailed the Seattle Service Advisor asking for a progress update on my vehicle.
- He replied saying my vehicle was in queue, waiting for the next available technician.
- Thursday, October 23rd
- The Service Advisor e-mailed me saying my vehicle was still in queue, waiting for the next available technician.
- Friday, October 24th
- The Service Advisor e-mailed me again saying my vehicle was still in queue, waiting for the next available technician.
- Monday, October 27th
- No e-mail from Service Advisor.
- Tuesday, October 28th
- I e-mailed the Seattle Service Advisor asking for a progress update on my vehicle.
- Wednesday, October 29th
- The Seattle Service Advisor replied to my e-mail saying that work has begun on my vehicle and that he would provide another update on Thursday.
- Thursday, October 30th
- Although promised, no e-mail from Service Advisor.
- Friday, October 31st
- I e-mailed the Seattle Service Advisor asking for a progress update on my vehicle.
- The Service Advisor replied to my e-mail saying that work was finishing up and that a transport company would be picking up my vehicle from the Seattle Service Center on Tuesday, November 4th or Wednesday, November 5th.
- Monday, November 3rd
- I e-mailed the Seattle Service Advisor asking if my vehicle would be dropped off by the transport company on Tuesday or Wednesday. I needed to know so that I can make work arrangements to be home for vehicle drop off.
- About 30 minutes after sending the e-mail, the transport company called me to confirm that my vehicle would be dropped off on Wednesday.
- Wednesday, November 5th
- I arranged for the transport company to meet me at Enterprise Rental Car where I was able to return the rental car and pick up my vehicle.
My service experience lasted 16 days. All the issues were addressed and were covered under warranty. However, I still notice a slight rattle from the rear roof when going over bumps. Also, the rear driver side door trim still protrudes but not as much as before. I will drive the vehicle for a while more to see if anything else needs to be addressed before having these issues re-assessed.
My overall Lucid service experience was okay. Like the restaurant at my Dad’s birthday celebration, the service was slow and not very attentive. It is frustrating that my vehicle waited in queue at the Service Center for over a week before service began. Additionally, throughout the service process I had to ask about basic things and oftentimes, I had to ask and ask again before receiving a reply.
At the end of the day, I am happy with the product, and I am glad that I purchased my Lucid Air GT. I hope this post is helpful for other owners and future owners, especially those in the Pacific Northwest. What has been your service experience? Was my service experience similar or different to yours?
