- Joined
- Nov 16, 2025
- Messages
- 12
- Reaction score
- 42
- Cars
- Gravity DE
- Gravity DE Number
- 223
It's pretty important to watch the attached video (with sound on!!) to get how infuriating this is. Sequence of events:
- 9/10, mobile service comes to fix an inoperable door handle, passenger rear
- That "fix" introduced the attached behavior
- Leave messages (plural!) with local service center, zero return calls
- 9/20, send an email to "customer service" after receiving a service feedback survey
- 10/13 (note the interval) "customer service" responds that someone will call me
- 10/14, someone calls me, casually tells me they can look at the car on January 5
Watch the video. I'm supposed to just deal with the above for a further number of months after they introduced the problem. I was better off simply having a rear door handle that did not work most of the time. Error message cheerfully says to schedule an appointment with the Ludic App... as though that has ever worked. Never once has the app shown me a potential appointment, and of course, it shows you that there are no appointments available *after* you arduously spend time inputting details about your problem.
And I am reasonably certain I communicated to the individual who called me how substantial a problem this is.
I'm confident there are well-intentioned people within Lucid that want the ownership experience to not be a nightmare. But they clearly are not being afforded the resources to make that possible. For my part, I think signing up and waiting a year to get a Dream Edition car indicates both a desire for the company and products to succeed and a willingness to take a chance on a young company's sophomore outing. But this is completely appalling. That goodwill has been so far squandered I do not even have the words to describe it--and I am reasonably literate.
I would encourage any prospective buyer to look at the attached video and evaluate his/her comfort level with the idea that the company says that is a problem that can wait months to be fixed. On what is allegedly (perhaps the Air Sapphire notwithstanding) their premier product offering--the Gravy Dream Edition.
Now with the context above, try to imagine their automated survey cheerfully asking me how likely I am to recommend Lucid to a friend or colleague after my service. In what universe would I do that?
- 9/10, mobile service comes to fix an inoperable door handle, passenger rear
- That "fix" introduced the attached behavior
- Leave messages (plural!) with local service center, zero return calls
- 9/20, send an email to "customer service" after receiving a service feedback survey
- 10/13 (note the interval) "customer service" responds that someone will call me
- 10/14, someone calls me, casually tells me they can look at the car on January 5
Watch the video. I'm supposed to just deal with the above for a further number of months after they introduced the problem. I was better off simply having a rear door handle that did not work most of the time. Error message cheerfully says to schedule an appointment with the Ludic App... as though that has ever worked. Never once has the app shown me a potential appointment, and of course, it shows you that there are no appointments available *after* you arduously spend time inputting details about your problem.
And I am reasonably certain I communicated to the individual who called me how substantial a problem this is.
I'm confident there are well-intentioned people within Lucid that want the ownership experience to not be a nightmare. But they clearly are not being afforded the resources to make that possible. For my part, I think signing up and waiting a year to get a Dream Edition car indicates both a desire for the company and products to succeed and a willingness to take a chance on a young company's sophomore outing. But this is completely appalling. That goodwill has been so far squandered I do not even have the words to describe it--and I am reasonably literate.
I would encourage any prospective buyer to look at the attached video and evaluate his/her comfort level with the idea that the company says that is a problem that can wait months to be fixed. On what is allegedly (perhaps the Air Sapphire notwithstanding) their premier product offering--the Gravy Dream Edition.
Now with the context above, try to imagine their automated survey cheerfully asking me how likely I am to recommend Lucid to a friend or colleague after my service. In what universe would I do that?
