Need honest answers from Lucid Owners-If you know what you know today, would you still buy a Lucid Air living over 600 miles away of a service center?

[Pragmatic]

The problem I see is Lucid has not made any service or parts information available to independent shops. Simple tasks - changing a cabin air filter, a tie rod, a suspension bushing, a blower fan, wiper blades, wheel bearings, abs sensors are much harder if the local mechanic that can perform the repair can not price parts or estimate repair times. Add this to simple tasks the require reprogramming (where lucid has not made available remote reprogramming to third party shops). This would include changing 12V batteries, calibrating cameras, indexing steering wheel.

All of this leaves owners highly dependent on SC and Lucid provided remote repair.

 

[chris]

^ The fact that you can't even buy the cabin air filters in the aftermarket ANYWHERE is disturbing!

 

[Steveinarizona]

I think you are getting a solid perspective from owners here. My closest service center is 250 miles away. Mobile service is fantastic, but there is usually a wait for an appointment for relatively minor issues. For example, my TCU, which is used to get a car connected to cell or WiFi data services, is down, and I can't reach the vehicle through an app or use a built-in map with traffic data, etc. It is a simple fix - tech will reset the TCU by power cycling it, but it is not something I can do myself. My appointment is mid-next week. If I had a service center nearby, this would have been an easy and quick fix instead of living without connectivity for more than a week.

All car companies are having staffing issues on service. Waiting a week for a non emergency appointment is actually very good in today's world.

 

[tonybot]

All car companies are having staffing issues on service. Waiting a week for a non emergency appointment is actually very good in today's world.

Totally agree. I was just saying if a service center was nearby, this would have been an easy fix without a tech needs to send the whole afternoon getting to me. Very reasonable timeframe from my standpoint too.

 

[BACamster]

Having owned a Tesla MS from early years, I was prepared myself to another EV from an EV startup. With that said, I wouldn't buy a Lucid if it is my one and only car when service center is 600 miles away.

 

[leo_yyc]

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Yes, they said that will provide mobile services time to time, not sure exactly the cadence but I could live with that . My biggest concern is really if I am out of lucky and the car have issues that demands to be solved at SC. I will talk with them and let's see what kind of guarantee they will be able to provide to mitigate the risks here.

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But that does not really answer my question. Does the Vancuver Service Center have a mobile tech BASED in Calgary? I'm not surprised to hear that they would send a guy out, but that's a far cry from them saying that one lives a few miles away.

I will definitely ask that.

 

[Magsdad65]

I'm a 10 hour drive through the Rockies to Vancouver. Like others, I've only had to take the car in once and they had a GT waiting for me to use for the 4 days they had my Touring. The mobile tech has been fantastic as well.

To answer the question, yes I'd still have bought my car.

 

[Cosmo Cruz]

Yes, without hesitation. This is a profoundly awesome technological achievement. Best car in the world.

Be the change you want to see in the world.

 

[Cosmo Cruz]

^ The fact that you can't even buy the cabin air filters in the aftermarket ANYWHERE is disturbing!

nobody ever changes cabin air filters. Nobody knows where they are so you just charge the customer for it and never touch it.