- Joined
- Jan 20, 2022
- Messages
- 391
- Reaction score
- 263
- Location
- Mount Prospect, IL
- Cars
- 2023 Lucid Air Pure AWD
- Referral Code
- KDGO18C2
So I have to say I was super happy to be able to quickly get a mobil tech scheduled to come out to do a door handle repair (driver door handle would not present). I even had arranged to use my neighbors garage (backed into her 2 car garage with only the Lucid inside to provide ample room). The tech was cordial and nice and had great communication.
While the repair was happening, he put down a blanket to kneel on but did not put down an additional blanket to cover the work area. While he was doing the repair, he had the window control panel off and dangling and managed to drop it TWICE and it scraped badly causing a chunk and scratch into the piece that was not there. I saw it happen as I was standing back watching. I said, "you really should have had a blanket down protecting the work area" at that exact moment and I got no response other than I'll take photos and submit it. This was 4 days ago and I have still not heard anything back regarding the damage caused during repair.
I've now filled out the Lucid survey regarding what transpired and submitted it. I left my own photos with the my service writer this morning but suspect he will not see or address them until he is back on Monday or Tuesday.
To add insult to injury, the door handle is now sunk in and not properly aligned. Either I didn't notice this immediately because I was still so upset about the window control door panel unit damage OR it wasn't tightened enough and its now happened after the fact. Now every time I look at the misaligned door handle and inside chunk missing and the scratch I get upset. I'm VERY picky about my beautiful car and I went from perfect to damaged and imperfect door handle alignment.
I don't know if others have experienced this sort of thing and got it properly addressed quicker or if it is normal to have 4 days with no response like this. I'm still holding out hope it gets properly addressed and fixed!
While the repair was happening, he put down a blanket to kneel on but did not put down an additional blanket to cover the work area. While he was doing the repair, he had the window control panel off and dangling and managed to drop it TWICE and it scraped badly causing a chunk and scratch into the piece that was not there. I saw it happen as I was standing back watching. I said, "you really should have had a blanket down protecting the work area" at that exact moment and I got no response other than I'll take photos and submit it. This was 4 days ago and I have still not heard anything back regarding the damage caused during repair.
I've now filled out the Lucid survey regarding what transpired and submitted it. I left my own photos with the my service writer this morning but suspect he will not see or address them until he is back on Monday or Tuesday.
To add insult to injury, the door handle is now sunk in and not properly aligned. Either I didn't notice this immediately because I was still so upset about the window control door panel unit damage OR it wasn't tightened enough and its now happened after the fact. Now every time I look at the misaligned door handle and inside chunk missing and the scratch I get upset. I'm VERY picky about my beautiful car and I went from perfect to damaged and imperfect door handle alignment.
I don't know if others have experienced this sort of thing and got it properly addressed quicker or if it is normal to have 4 days with no response like this. I'm still holding out hope it gets properly addressed and fixed!
