Unfortunately my experience with the Millbrae service center has been abismal to say the least and I very much regret getting a Lucid Air at this point.
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Within 3 days of driving the car I had few more issues that required service. I haven't been able to speak to anyone in person from the Millbrae service, nobody ever picks up the phone and I have tried calling them at least 2-3 times a week for the past month. Upon emaling customer service (not the service center) and texting with a supervisor I eventually got some responses, mostly apologetic about the delays and promising a resolution within the next 24h. Unfortunately this has now been the same story for over a month. I keep rotating between calling/texting/emailing them daily and pretty much there is no response or resolution. The mobile tech that was supposed to show up in 2 distinct appointments never did.
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