Lucid Service (Europe) does not respond

[mod24]

Hello Community,

In my opening post I emphasized the friendly and competent support of Lucid Hamburg (Germany). Unfortunately, this seems to be deteriorating massively at the moment.

I have stored my winter tires at Lucid and now wanted to make an appointment to change them (in Germany the time for this is urgently now). I have written to both my contact at Lucid Hamburg (Mr. Duedden) and the European Customer Service.

I have been told that someone will be in touch shortly to arrange an appointment. This did not happen. Several queries to Customer Service were also simply not answered.

I have been trying to make an appointment for a total of almost 3 weeks now, but I have received no response.

To everyone here in the forum who is based in Europe: Do you have any idea how I can get Lucid to reply? I have written over 5 emails in total and only received one reply that someone would get back to me soon (which hasn't happened). Is there some kind of complaint management?

Thank you very much for your help in advance

 

[mod24]

Sometimes issues are resolved more quickly than expected. After I asked my contact in Hamburg again and wrote to customer care, the Düsseldorf service center got in touch with me and offered a very, very competent and pragmatic solution. I understand that the service organization is still under construction and I don't expect any miracles (some of the technicians for Hamburg currently have to be dispatched in Düsseldorf), so I am all the more relieved to have found a contact person here after some time who takes care of things. Here you can also see that Lucid's standards (in Germany) are high and that they are trying not to pass on any problems that may arise during set-up to the customer. I think that's really great.

For me it was a bit irritating at the beginning to get so little response from the regular hotline, but the way it is now, I would be very happy if it continues.