Lucid app does NOT connect to the car

[anast_777]

I have a problem connecting Lucid app to the car AFTER the recent update. It says on app “Data Sharing disabled” and it doesnt turn on in the car screen. I tried everything, rebooting the car, deleting app and downloading again, restarting the phone. Still the same massage, Data Sharing is disabled”. No one picks up the phone and aswering on email . Customer services sucks

 

[segbrk]

This is a service issue. I’d just schedule service yourself in the app, or call your service center directly.

 

[mike1121]

I have a problem connecting Lucid app to the car AFTER the recent update. It says on app “Data Sharing disabled” and it doesnt turn on in the car screen. I tried everything, rebooting the car, deleting app and downloading again, restarting the phone. Still the same massage, Data Sharing is disabled”. No one picks up the phone and aswering on email . Customer services sucksView attachment 39877

I just got done having this issue resolved. You need to make a service appointment. Mobile tech + engineering team were able to fix it in a couple hours.

 

[RandomDesign]

I have a problem connecting Lucid app to the car AFTER the recent update. It says on app “Data Sharing disabled” and it doesnt turn on in the car screen. I tried everything, rebooting the car, deleting app and downloading again, restarting the phone. Still the same massage, Data Sharing is disabled”. No one picks up the phone and aswering on email . Customer services sucksView attachment 39877

Did you do this after installing the update?

After installing the update, to ensure your cloud-connected features continue to work smoothly, please verify your identity. On the Pilot Panel, go to Settings > Profile > Verify your identity, tap View Details, and follow the instructions.

 

[hwy17er]

Have you installed the latest app on your phone? If you're not sure delete it off your phone and re load it back on from the App Store
...then make sure you fob is updated on the app as well

 

[bicycleguy]

I may have had the same issue when the cellular data ran out on my phone plan. CarPlay would mostly work but the weather app would show blanks and the Lucid app would initially connect but then have those data messages This was within the house wifi range where I wouldn't have thought this would be an issue

After I bought more data the problem went away.