Good lord - what a pain!
My 2023 Lucid Air lease came to an end. The Lucid employee assigned to help me through the lease-end/return process did not respond to my emails. Lucid Financial Services and the Lucid Ops center (where I needed to return the car) game me completely contradictory instructions (and Lucid bad-mouthed LFS during the process). It took me at least 7 phone calls to sort-out a game plan. Then there was a pre-inspection... an inspection... and possibly some post-inspection(?). I still don't know what my "wear and tear" bill will come to (although the guy who did the pre-inspection said my car basically looked new, which it should have given it had less than 15k miles on it). The car was great to drive, but Lucid needs to get its customer service act together - particularly with respect to lease terminations.
My 2023 Lucid Air lease came to an end. The Lucid employee assigned to help me through the lease-end/return process did not respond to my emails. Lucid Financial Services and the Lucid Ops center (where I needed to return the car) game me completely contradictory instructions (and Lucid bad-mouthed LFS during the process). It took me at least 7 phone calls to sort-out a game plan. Then there was a pre-inspection... an inspection... and possibly some post-inspection(?). I still don't know what my "wear and tear" bill will come to (although the guy who did the pre-inspection said my car basically looked new, which it should have given it had less than 15k miles on it). The car was great to drive, but Lucid needs to get its customer service act together - particularly with respect to lease terminations.