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Lease-End Costs: What We’re Doing to Improve Transparency

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corianderchi said:
What's ridiculous is that when I leased my Air back in June of this year, I asked the saleperson at the time of delivery if I can have a list of what Lucid considers normal wear and tear so that I can be prepared prior to returning the vehicle. The guy spent about 10 minutes looking for any sort of documentation on Lucid's website and his own internal resources for this. He came back empty handed and told me not to be too concerned about it, as they are standard with other car makers.

Clearly that's not the case and I'm fairly certain now that this was the plan all along. They get people into relatively well priced leases for a high quality EV and then recoup the losses with fraudulent charges at the end of the lease when the customer no longer has the ability to do anything about it. This model would work if you already had a large customer base and can deal with some % of customer loss. However, to screw over the customers who were willing to take a chance on a new brand is so short-sighted low class, and guarantees they will not be able to last long term as a brand since repeat customers and retention are vital in the high price point car industry.
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I’m not sure Lucid has that level of coordination 😂
 
socktucker said:
Yeah….we are buying them a windshield every time. What a bunch of crooks.

BMW: “chips, cracks, scratches and stars”

Lexus: “cracks, stars, bullseyes”

Lucid: “Any scratch, chip, pit, or crack”
So yeah, $2400 if you drove it more than 100 yards

I feel like I got tricked. Shoulda kept my Tesla.
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You can feel frustrated for not reading the terms and conditions. However, they have not charged every returning lease for a new windshield.

Hyperbole does nothing for the conversation.

There appear to be inconsistencies in execution by the third-party inspectors. Lucid has by and large actively worked with folks to review and to resolve issues with past lease returns. Getting the third party inspectors to be consistent between pre-inspection and final inspection will take time as it very likely requires training, maybe even remedial training.

Overall, I have not seen a continued surge of issues with lease returns on the other thread but rather relative silence. People complained about obscurity and confusion with the process, and Lucid has delivered a summarized, comprensive post to address the bulk of concerns. This post by Marqie puts all the information you need for the return process in one place, including disputes plus terms and conditions, in a singular place of reference.
 
socktucker said:
No it’s not it’s in the lease documents and their own website.

The real issue is that Lucid does not follow their own rules about lease return charges.

People are getting nailed for thousands of dollars on things that should be acceptable by Lucids own definitions, and yet here we are. And people aren’t finding out until it’s too late-that’s the problem.

I seriously doubt that Lucid can actually fix this since it’s BofA doing it.
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Who says what should be acceptable? Imagine if I bought a car and was selling it with curb rash. Even a minor one. Would that not affect resale value.

Get a pre inspection. Fix the issues yourself or pay up. Simple.

Any damage affects resale is a rightful charge.

That’s why I buy my cars. I didn’t lease even though lease was cheap. In a way, you can say you get what you pay for.
 
While I appreciate the initiative by Lucid in addressing the concerns and offering transparency, it is very much insufficient at this point. They need to do more to ensure current lessees are not unnecessarily worried about such fees throughout their lease term over a $2400 fee for something that's normal. I take extreme caution to drive this low clearance vehicle. Before getting the Air, I started driving my SUV like a low clearance car to get practiced early on. Even now, I drive my SUV like that to keep consistent driving style. And I don't take my Air to places where it can potentially scratch the skid plate. Still roads and parking spots in SD are unpredictable and I don't believe that my car skid plate will be in perfect shape. Even after doing all the pre caution as humanly possible, if I am slapped with a $2400 fee for that, you are simply doing it wrong. I want to see the condition of the skid plate of every executive of Lucid who drives an Air.
 
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Rogue said:
Overall, I have not seen a continued surge of issues with lease returns on the other thread but rather relative silence. People complained about obscurity and confusion with the process, and Lucid has delivered a summarized, comprensive post to address the bulk of concerns. This post by Marqie puts all the information you need for the return process in one place, including disputes plus terms and conditions, in a singular place of reference.
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You are joking, right? There are at least two reports in the last week in that thread that show charges that are not consistent with the official wear&tear.
 
tarator said:
You are joking, right? There are at least two reports in the last week in that thread that show charges that are not consistent with the official wear&tear.
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Are you talking about the gentleman who obliterated the underside of his car? I was shocked he wasn't expecting to be slapped with a replacement fee. The other gentleman with the windshield quickly had it dismissed by management.

That thread was receiving traffic nearly daily for months for what many would reasonably argue cosmetic damage (small rock chips, small thin scratches, very light rim damage, etc.). Traffic of that sort has more or less died out completely.
 
Rogue said:
Are you talking about the gentleman who obliterated the underside of his car? I was shocked he wasn't expecting to be slapped with a replacement fee. The other gentleman with the windshield quickly had it dismissed by management.

That thread was receiving traffic nearly daily for months for what many would reasonably argue cosmetic damage (small rock chips, small thin scratches, very light rim damage, etc.). Traffic of that sort has more or less died out completely.
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Obliterated? Wow, you are using quite strong words here. Have you noticed the comments about the price of that part? Was it $2400?

I am also talking about the two small chips in the paint that were charged $50 each. Is that according to the guidelines?

And why on earth should ANYBODY have to contact management to have wrong charges dismissed? They shouldn't happen in the first place. There are about 6 months since this issues started. How much longer does Lucid need to "educate" the inspectors? 2-3 years?

Frankly, I have no idea why are you defending this incompetent behavior. I hope you realize that ignoring it makes it much more likely for this company to go out of business.
 
I just realized-they’re making it more transparent-by making the customer replace the windshield at lease return 😂
 
Big picture from my view: Lucid is a new company trying to get a foothold in the upscale market. This forum is filled with folks like me who love the car and want to be loyal customers. But this "wear-and-tear" issue is turning off existing owners who would otherwise be repeat buyers and brand ambassadors. Alienating what should be Lucid's easiest sales targets is a major fail.

FWIW, I suspect Lucid is stuck in a bad contract and has little/no leverage w/ BofA; but Lucid needs to take care of their early customers who took a chance with a new car company.
 
gaskiller said:
Who says what should be acceptable? Imagine if I bought a car and was selling it with curb rash. Even a minor one. Would that not affect resale value.

Get a pre inspection. Fix the issues yourself or pay up. Simple.

Any damage affects resale is a rightful charge.

That’s why I buy my cars. I didn’t lease even though lease was cheap. In a way, you can say you get what you pay for.
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This is a ridiculous take. Just because you took the poorer financial decision to buy an EV that has depreciated 50% in less than a few years doesn’t mean that people who leased vehicles and made the smarter financial decision are now worthy of being scammed.
 
Zinee said:
Big picture from my view: Lucid is a new company trying to get a foothold in the upscale market. This forum is filled with folks like me who love the car and want to be loyal customers. But this "wear-and-tear" issue is turning off existing owners who would otherwise be repeat buyers and brand ambassadors. Alienating what should be Lucid's easiest sales targets is a major fail.

FWIW, I suspect Lucid is stuck in a bad contract and has little/no leverage w/ BofA; but Lucid needs to take care of their early customers who took a chance with a new car company.
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Agreed, there's nothing stopping Lucid from stepping up and taking care of some of these egregious charges, no matter how bad their contract with BoA is.
 
L-Dude said:
This thread has become ridiculous. I leased, and I appreciate the fact the Lucid is making an effort to right some wrongs here.
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They’ve done nothing but link to their own overly petty, below industry standard, lease return process. They took 3 paragraphs to do it, but that’s all they did.
 
socktucker said:
Yeah….we are buying them a windshield every time. What a bunch of crooks.

BMW: “chips, cracks, scratches and stars”

Lexus: “cracks, stars, bullseyes”

Lucid: “Any scratch, chip, pit, or crack”
So yeah, $2400 if you drove it more than 100 yards

I feel like I got tricked. Shoulda kept my Tesla.
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Common, you didn’t get tricked, you didn’t thoroughly read the language. That said, I completely agree that Lucid’s language with regard to windshields is NOT industry standard and, frankly, incredibly unfair to their customers.
 
tarator said:
How about this simple solution: you hand off the car, it gets inspected while you are there. Once that inspection is over you CAN'T be charged anything that you didn't agree with.

I'd rather wait 2-3 hours and have the opportunity to challenge the charges there and then that waste days without any result.
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That’s the most reasonable suggestion I’ve heard on this topic. It’s like people don’t understand that neither the driver nor Lucid owns a leased vehicle, nor do they understand how contracts with 3rd parties that provide financial services work, nor do they understand that this may not be the final verdict for current and future Lucid lessees, but is just the way things are right now. I can promise you Lucid doesn’t want to charge you $2,400 for a skid plate scrape, and it’s weird how few people are willing to accept that answer.
 
Blue Lectroid said:
Common, you didn’t get tricked, you didn’t thoroughly read the language. That said, I completely agree that Lucid’s language with regard to windshields is NOT industry standard and, frankly, incredibly unfair to their customers.
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You’re right, but I did assume they would have standard lease return requirements.
 
Bunnylebowski said:
That’s the most reasonable suggestion I’ve heard on this topic. It’s like people don’t understand that neither the driver nor Lucid owns a leased vehicle, nor do they understand how contracts with 3rd parties that provide financial services work, nor do they understand that this may not be the final verdict for current and future Lucid lessees, but is just the way things are right now. I can promise you Lucid doesn’t want to charge you $2,400 for a skid plate scrape, and it’s weird how few people are willing to accept that answer.
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You don't really have to be a genius to realize that the current process can't continue. And I am definitely not a genius, so the only reason Lucid is not changing things is because they don't care enough.

My business was with Lucid. They published guidelines on their website on what is considered normal wear and tear. I don't care who owns what, if Lucid can't keep their promise, only an idiot would give them business again. I certainly won't if they don't DRASTICALLY change what they are doing RIGHT NOW. Having random charges and have to complain and deal with customer service to remove them is that last thing I want. And I will make sure that I won't make that mistake again.

They have promised that they are looking into fixing this two months ago. NOTHING has changed so far.

And no, you can't promise anything, unless you are the CEO of Lucid. Are you?
 
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