Introducing Lucid Tracker — A New Community Tool

[HC_79]

 

[californiaboy935]

Wow! Thats a cool tool! Thanks, @HC_79, for taking the time to implement that.

 

[sri]

View attachment 36407

I wish Lucid follows you

 

[HC_79]

With the 3.4.0 rollout starting, now is no better time to announce the launch of the brand new Bug Tracker, a powerful new tool designed to make reporting issues easier and more visible to the owner community than ever before!

How to find it:

• Simply navigate to the "My Garage" section in the Lucid Tracker app. You'll find a new tab there dedicated to the Bug Tracker.

How to use it: Using the Bug Tracker is straightforward:

1. Go to the Bug Tracker tab.
2. Fill out the form with details like the bug's title, description, steps to reproduce, etc.
3. Optionally, upload any relevant files.
4. Submit your report!

Your bug will be added to the list and if other owners experience the same one they can simply tap "Me Too". For convenience, when you submit a bug, you will also be emailed a template that you can forward to the Lucid Software feedback email

The template has been designed specifically for information that Lucid has requested to be provided. If you experience an issue please use the "Report an Issue" feature on the site.

Happy bug hunting!

 

[HC_79]

 

[HC_79]

 

[asalotto]

I’m late to this game with a new Gravity. How do I access and sign up for this? Thanks!

 

[HC_79]

I’m late to this game with a new Gravity. How do I access and sign up for this? Thanks!

You can sign up on the site https://lucidtracker.app either by creating a local account or signing in with Gmail. You’ll need to enter your VIN to verify you actually own a Lucid before you can add your car under My Garage.

You have the option to add it manually, sync from Lucid (using your lucid credentials) or sync from lucid directly, saving your credentials if you wish to enroll in the auto-sync feature.

 

[HC_79]

 

[RandomDesign]

View attachment 36855

View attachment 36854

Is it a bug with the site that it shows I have a Dream Edition instead of a Grand Touring? Does that get pulled from somewhere in the car or are you having to parse the specs to figure that out?

Weird, it changed back to a GT when I went to look at it again so ignore me.

 

[HC_79]

Is it a bug with the site that it shows I have a Dream Edition instead of a Grand Touring? Does that get pulled from somewhere in the car or are you having to parse the specs to figure that out?

Weird, it changed back to a GT when I went to look at it again so ignore me.

Nice. In future, If you run into issues you can report it directly on the site via “Report an Issue”. Doing so provides me more info to dig into logs etc. and try to find the root cause. You can track the issue in “My Account” and comment back and forth etc.

 

[RandomDesign]

Nice. In future, If you run into issues you can report it directly on the site via “Report an Issue”. Doing so provides me more info to dig into logs etc. and try to find the root cause. You can track the issue in “My Account” and comment back and forth etc.

Just saw that too, I missed it the first time. Will do!

 

[RajD]

@HC_79 is the tracker offline? I don’t see any data there currently.

 

[HC_79]

@HC_79 is the tracker offline? I don’t see any data there currently.

There has been an ISP level issue with the hosting provider on where the site is located. It's working but some people may have trouble accessing the data. The latest from the hosting provider is the ISP issue is resolved but could take some time to propagate through the internet. For example, I was seeing issues on my home internet (AT&T) but if I accessed the site off my phone using Verizon it was fine. Hopefully things get back to normal shortly.

 

[RajD]

There has been an ISP level issue with the hosting provider on where the site is located. It's working but some people may have trouble accessing the data. The latest from the hosting provider is the ISP issue is resolved but could take some time to propagate through the internet. For example, I was seeing issues on my home internet (AT&T) but if I accessed the site off my phone using Verizon it was fine. Hopefully things get back to normal shortly.

Thanks! And you’re spot on. My home ATT wasn’t showing it but just left the house and now all good!

 

[HC_79]

Thanks! And you’re spot on. My home ATT wasn’t showing it but just left the house and now all good!

Could be isolated to AT&T then. Interestingly, I haven't been able to access the BoA banking app either (just get white screens) while on the home network so something weird has been going on the last couple of days.

 

[HC_79]

 

[NoseyReporter]

Progress bar will only show progress from vehicles enrolled in auto sync.

 

[HC_79]

Progress bar will only show progress from vehicles enrolled in auto sync.




View attachment 37620

That wasn’t because of you, lol! Too many people weren’t manually updating and then made it look like progress was stalling at 50% etc.

From email reminders being sent, to pop up reminder messages being present in My Garage reminding people to update manually, it’s just wasn’t resonating unfortunately.

 

[californiaboy935]

Is the vehicle charging and battery page gone?