I've had a long list of minor issues I've asked our SC to get us in for, but they just totally dropped the ball and stopped responding. Since they never fixed the 2nd row slide covers, now the left 2nd row seats are jammed and have limited motion. I irately called Customer Care and the local SC manager and said they needed to fix the 15+ things on my list and get it all working like a new vehicle should have before we leave on a long road trip at the end of the month. They called back and are scheduling us in next week as soon as the loaner Gravity is back.
I'm willing to put up with a lot for a new vehicle, and expect a lot of challenges, but the level of service is so far below what I'd even expect for a used Honda sold out of a second-hand garage. Nothing about my interactions with Lucid suggest this is a company that can be trusted to deliver quality. At this point, I want weekly personal calls on every single issue and when it will be fixed, I am so disappointed with every aspect of the ownership experience beyond the actual driving. It's infuriating.
I hate being a jerk about this -- none of these have been showstoppers until now -- but this is completely unacceptable service for a 140k+ vehicle. They're speed-running the Tesla game of rushing out vehicles with fundamental manufacturing failures and not hiring out service to meet demand. I've stopped recommending Lucid to people who aren't software engineers used to nothing working and service not answering the phone. :-(
Where we're at after a June 30 delivery and no service visits:
Hardware:
- 2nd row left slide cover unsecured, reveals mechanism when moved -- now jammed and does not fully move
- Drive Assist non-functional the past week -- no errors, just never available even after reset
- Parking surround view front camera doesn't match lines across cameras. Is expected behavior or does the camera needs calibration?
- Homelink non-functional (displays QR code for hardware module purchase)
- 2nd key fob on due bill
- Wheel/lug cap kit -- no present, expected as part of DE package?
- Check frunk catch alignment -- occasionally does not release on first try; verify alignment
- Trunk spoiler panel slightly below trim, weird overall alignment -- confirm as intended
- Rear brake light lens not secured at ends, misaligned on left side
- Two loose screws in front passenger map pocket -- probably from shipping, confirm they don't go somewhere important
- Window gasket bubbles -- most window/door gaskets bubble out at the corners rather than following curve of window/door
- 2nd row powered screen cover not flush: interior upholstery on door at powered screen cover in 2nd row is wavy and doesn't meet evenly with cover. (More visible on right side.)
- 2nd row intermittent squeaks and creaks -- review common causes (e.g. bolt torque, slide lubrication)
- 2nd row left door accent LED strip missing color channel (?) -- when setting a Lucid Vibes color, the 2nd left door color is not quite the same
- 3rd row right seat catches metal lift gate trim and pulls it free from attachments -- trim needs to be properly secured and adjustments if possible
- 3rd row right seat loose upholstery clip -- under the left side of the seat there's a clip with no obvious place to secure
Software (we think):
- Massaging seats sometimes stop working after a period of time (haven't been able to categorize better than "sometimes", sorry)
- In version 3.3.9: intermittent long boot time from blank screens on entering vehicle (increased in 3.3.9 -- now almost every entry)
- Continues in 3.3.9: intermittent spurious warnings about Stability Control, Regenerative Braking, Charge Level, Wireless Charging that disappear immediately after vehicle sleep
- In 3.3.9: HVAC fans on full blast regardless of settings after vehicle sleep/reboot
- In 3.3.9: Lucid Vibes accent light color resets to white (after reboot?) regardless of preference settings
- In 3.3.9: Random choice of units. 2nd row display stuck in Centrigrade. Generally inconsistent HVAC UI behavior -- missing buttons, incorrectly dimmed out, etc.
- I still cannot access a referral link on the website or app. This seems to be an issue for all Gravity owners who don't also own an Air.
Questions / Suggestions:
- The HERE map data is *awful*. It thinks there is a turn restriction so it won't route a right turn onto the street where I live. I fixed this on the HERE Map Creator at least a month ago. How long for these updates to reach the vehicle? [This might be fixed now after 4 months -- still need guidance.]
- Please make it possible to raise ride height with doors open. We got in the vehicle last week and it was not possible to close the passenger door because the passenger weight lowered the height and wedged the door against the sidewalk. We had to unload the vehicle to fix this.
I realize this is all rather minor to what others have reported, and also that I've probably been "too reasonable" about the whole affair -- I was fine pushing things off until there was a backlog of service bulletins and known repairs so we wouldn't be in service too long -- but it's also Lucid's responsibility to say "no, we're going to fix all of these problems in the least disruptive way we can". If they can't sort out the issues with the Gravity, they're going to completely fail in the Mid-Range where they will not be able to afford regular service calls on a large fleet.