free charging cancelled 6 months early

[Grandpa chuck]

Lucid cancelled my free charging 6 months early. After updated my free charging was cancelled! Anybody else?

 

[Rogue]

Lucid didn't cancel my free charging, but it appears they swapped my unlimited to a 1000kWh limit per year. We charged well above this last year. My app states Unlimited. When we bought the car, the "legacy" unlimited charging was listed as a benefit.

We are well into month 2 of trying to get it resolved. Customer service appears to be overwhelmed and unable to figure out why their side shows a limit vs our side being unlimited to ultimately come to a resolution.