- Joined
- Feb 28, 2025
- Messages
- 10
- Reaction score
- 21
- Cars
- E63 Wagon; GTC4 Lusso
Greetings Everyone,
I joined the forum about a year ago after placing my order for a Gravity Grand Touring in Lunar Titanium on February 14, 2025. I check the forum twice daily and truly appreciate the balanced perspectives shared here — both the positives and the areas of concern.
I’ve worked in the automotive industry for over 35 years. I began my career right out of graduate school with a major U.S. OEM, spent more than 20 years there, then moved into management with an exotic Italian brand. I now work as a consultant.
After 20 years in Arizona, we recently relocated to a mid-sized town in the Midwest. My nearest Lucid Studio is outside Chicago, and service for me would be either mobile support from Louisville or the Service Center in Michigan — about 228 miles away.
I’ve previously owned several EVs, including an EV9, EV6, and an i-Pace. None were particularly impressive — one was bought back, and another actually caught fire. I also drove Tesla when they were first introduced but was not comfortable with the build quality at the time, so I never purchased.
My early interactions with Lucid were mixed. My initial Sales Advisor reached out via text. When I asked detailed questions about the Dream Edition, I found some of the responses inaccurate, so I requested a different SA. Unfortunately, the second SA also seemed unfamiliar with Gravity and lacked broader vehicle knowledge.
In June, I sent two USPS Registered, Return Receipt letters to Lucid — one addressed to Marc Winterhoff and another to Nick Twork. Both were signed for. I wasn’t expecting a personal reply from either executive, but I had hoped someone from Lucid would follow up regarding my questions and concerns. I did not receive a response.
In October 2025, I decided to add the one option I had originally omitted — the Tow Package. Initially, I was told I would need to cancel my order and start over. At that point I was prepared to cancel entirely, so I contacted Customer Care. Within an hour, I received a call from someone higher up at Lucid who resolved the issue. I was able to add the Tow Package without restarting the order. Since then, I’ve been working directly with that individual rather than through a Sales Advisor.
My first drive of the Gravity was just before the holidays. We scheduled the appointment under a different name. The driving dynamics were excellent — no complaints there. However, the overall experience left much to be desired. The HUD was covered with a black towel. The Surround Sound Pro demo was tuned to a foreign-language local FM station. When I asked to engage any form of cruise control or driver assistance, I was told it was unavailable at that time.
The Studio atmosphere was also concerning. This was during Lucid’s end-of-year push to move units before the close of 2025. I overheard guests asking specific questions about features, and Sales Advisors appeared to be telling customers what they wanted to hear rather than providing fully accurate information. Examples included statements that CarPlay would be released before the end of 2025, that Phone-as-a-Key was already active, and that hands-free driving would arrive in Q1 2026. The SA who handled our drive seemed to have limited knowledge of Gravity specifically and of vehicle systems in general.
One piece of information I can share: I was told Lunar Titanium production would begin with a late-February run.
I’m in no rush for delivery. In fact, I would prefer that some of the early production issues (software) be resolved before taking delivery. I’ve communicated that to Lucid and am currently targeting a late May or June delivery.
I may have omitted certain details, but I am under multiple NDAs and need to be careful about what I share publicly.
Looking forward to continuing the discussion here.
I joined the forum about a year ago after placing my order for a Gravity Grand Touring in Lunar Titanium on February 14, 2025. I check the forum twice daily and truly appreciate the balanced perspectives shared here — both the positives and the areas of concern.
I’ve worked in the automotive industry for over 35 years. I began my career right out of graduate school with a major U.S. OEM, spent more than 20 years there, then moved into management with an exotic Italian brand. I now work as a consultant.
After 20 years in Arizona, we recently relocated to a mid-sized town in the Midwest. My nearest Lucid Studio is outside Chicago, and service for me would be either mobile support from Louisville or the Service Center in Michigan — about 228 miles away.
I’ve previously owned several EVs, including an EV9, EV6, and an i-Pace. None were particularly impressive — one was bought back, and another actually caught fire. I also drove Tesla when they were first introduced but was not comfortable with the build quality at the time, so I never purchased.
My early interactions with Lucid were mixed. My initial Sales Advisor reached out via text. When I asked detailed questions about the Dream Edition, I found some of the responses inaccurate, so I requested a different SA. Unfortunately, the second SA also seemed unfamiliar with Gravity and lacked broader vehicle knowledge.
In June, I sent two USPS Registered, Return Receipt letters to Lucid — one addressed to Marc Winterhoff and another to Nick Twork. Both were signed for. I wasn’t expecting a personal reply from either executive, but I had hoped someone from Lucid would follow up regarding my questions and concerns. I did not receive a response.
In October 2025, I decided to add the one option I had originally omitted — the Tow Package. Initially, I was told I would need to cancel my order and start over. At that point I was prepared to cancel entirely, so I contacted Customer Care. Within an hour, I received a call from someone higher up at Lucid who resolved the issue. I was able to add the Tow Package without restarting the order. Since then, I’ve been working directly with that individual rather than through a Sales Advisor.
My first drive of the Gravity was just before the holidays. We scheduled the appointment under a different name. The driving dynamics were excellent — no complaints there. However, the overall experience left much to be desired. The HUD was covered with a black towel. The Surround Sound Pro demo was tuned to a foreign-language local FM station. When I asked to engage any form of cruise control or driver assistance, I was told it was unavailable at that time.
The Studio atmosphere was also concerning. This was during Lucid’s end-of-year push to move units before the close of 2025. I overheard guests asking specific questions about features, and Sales Advisors appeared to be telling customers what they wanted to hear rather than providing fully accurate information. Examples included statements that CarPlay would be released before the end of 2025, that Phone-as-a-Key was already active, and that hands-free driving would arrive in Q1 2026. The SA who handled our drive seemed to have limited knowledge of Gravity specifically and of vehicle systems in general.
One piece of information I can share: I was told Lunar Titanium production would begin with a late-February run.
I’m in no rush for delivery. In fact, I would prefer that some of the early production issues (software) be resolved before taking delivery. I’ve communicated that to Lucid and am currently targeting a late May or June delivery.
I may have omitted certain details, but I am under multiple NDAs and need to be careful about what I share publicly.
Looking forward to continuing the discussion here.
