I had my first experience with the Lucid service team over the past two weeks - and they were great. I got a call from my local service center (King of Prussia, PA) notifying me that they were getting an error message relating to my battery. They offered a free tow and a rental car. I declined the tow (very wary of tow damage to the underside) but had a nice Mercedes rental for a week (gasoline? why?! Sadly, there were no Gravity's to spare). Bottom line: Dana at the service center was fantastic. Kept me up to date throughout. They fixed the issue in a timely manner, did a number of updates and checks, and I had the 20,000 mile service on my AT done as well. No cost for the battery issue or the rental.
In summary - a painless process and the Lucid team was great.
I love this car.
In summary - a painless process and the Lucid team was great.
I love this car.