Extended Warranty

[SaratogaLefty]

By the end of this year warranties on the Dream Edition cars will start to expire. How about Lucid offering an extended warranty which we could purchase?? I for one intend to keep my Dream Edition for a number of years and would gladly purchase an extended warranty if Lucid were to make it available. How about it Lucid?

 

[fadooly]

I heard Porsche offers up to 13 years of extended warranty from a friend of mine

 

[SaratogaLefty]

Many car manufacturers offer extended warranties usually a few months before the original warranty expires. It's a good source of revenue for the company and provides peace of mind to the owners. Not sure why Lucid is passing up thus far on this opportunity?

 

[SaratogaLefty]

How much do you think they should charge?

 

[Blue Lectroid]

If Lucid wants to be a serious car brand with growth, a loyal following and longevity, they had better develop an extended warranty program, and soon. It’s unconscionable to not support your $100k+ product by offering extended warranties.

I absolutely love the company and my car, BUT Licid really does make some silly decisions that serve to really hurt its ability to deliver on its mission. Not thinking through an extended warranty program and having one in place as those who suffered through lots of the early growing pains have their cars coming off warranty? That’s one way to devalue your brand and lessen loyalty, for sure…

 

[MSH2]

I agree with the need. My GT turns three in October. I have had only a few minor issues and all were quickly fixed. A friend got a Taycan when I got my GT. It spent a good portion of the first year in the shop and then they replaced it with a new car. Since he got the new one they have had three recalls. Yesterday it was in the shop to totally update the software. I will never understand why Lucid is viewed as unreliable. I hope the new CEO is a marketing person and understands the importance of more show rooms and things like extended warranties. Mike

 

[Spin Doctor]

I had an xcare warranty on a previous EV. Used it a couple of times, the process worked well. https://www.xcelerateauto.com/xcare

 

[DeaneG]

...My GT turns three in October. I have had only a few minor issues and all were quickly fixed. A friend got a Taycan when I got my GT. It spent a good portion of the first year in the shop and then they replaced it with a new car. Since he got the new one they have had three recalls. Yesterday it was in the shop to totally update the software. I will never understand why Lucid is viewed as unreliable....

I've been watching some other car forums for a little while, and in general there are reported issues similar to those that we see here: key problems, creaky steering wheels, software issues. But other cars' owners seem to be a generally calmer bunch than Lucid owners.

 

[SaratogaLefty]

I love my car and I want to keep it for a number of years. But without an extended warranty I would be nervous.

 

[Halodde]

At least several of us have out-driven the 50k mile warranty long before 3 years. I asked a senior CS person about an extended warranty 6 months ago and was told they were working on it. Crickets since then. I have not pushed the issue since the motors/drive system and batteries are the most expensive items and are still covered until 100k.

@Spin Doctor I looked at the extended warranty offers from xcelerate and they only offer their version of 'bumper to bumper' for anything other than Tesla vehicles. And they wanted over $8000 for the extra 100k miles. For Tesla, they offer an extended warranty just on the expensive parts which was much more reasonably priced imo. Did I miss something there?

 

[msaunders9430]

But other cars' owners seem to be a generally calmer bunch than Lucid owners.

You're upsetting me!
And I don't even own a Lucid yet.
Must be this forum.

Seriously, I peek at the Rivian and Macan forums since they have the closest to a Gravity alternative for me next year. I see a fair amount of ranting, lemon law talk, and complaints about software/key fob/door handles/range, and more. Continue visiting. Their human just like Lucid owners; they want what they want or at least some answers to why they're not getting it.

 

[msaunders9430]

You're upsetting me!
And I don't even own a Lucid yet.
Must be this forum.

Seriously, I peek at the Rivian and Macan forums since they have the closest to a Gravity alternative for me next year. I see a fair amount of ranting, lemon law talk, and complaints about software/key fob/door handles/range, and more. Continue visiting. Their human just like Lucid owners; they want what they want or at least some answers to why they're not getting it.

Now if you want to see just plain outta control, go to a subreddit. Jerksville, USA.

 

[Spin Doctor]

At least several of us have out-driven the 50k mile warranty long before 3 years. I asked a senior CS person about an extended warranty 6 months ago and was told they were working on it. Crickets since then. I have not pushed the issue since the motors/drive system and batteries are the most expensive items and are still covered until 100k.

@Spin Doctor I looked at the extended warranty offers from xcelerate and they only offer their version of 'bumper to bumper' for anything other than Tesla vehicles. And they wanted over $8000 for the extra 100k miles. For Tesla, they offer an extended warranty just on the expensive parts which was much more reasonably priced imo. Did I miss something there?

Sounds like perhaps the product line isn't as developed for non-Tesla vehicles, so alas I don't think you're missing anything. Worth dropping them a line, though, to outline what you'd like to see.

 

[SaratogaLefty]

I forgot that there are owners here who have already exceeded the 50K miles under the warranty. So what is Lucid waiting for? Offer the extended warranty now please. I won't get to 50k miles before my four years are up next March but I'd gladly sign up now if it were available.

 

[hmp10]

If Lucid wants to be a serious car brand with growth, a loyal following and longevity, they had better develop an extended warranty program, and soon. It’s unconscionable to not support your $100k+ product by offering extended warranties.

While I would like to see an extended warranty on Lucids as I, too, intend to keep our Air Dream beyond four years, I'm not sure I'd go so far as calling the lack unconscionable.

Remember that the standard battery and powertrain warranty is for eight years / 100,000 miles. I'm not aware of any ICE original warranty that lasts that long for the car's most expensive components.

Also, I'm pretty sure Lucid's warranty costs for the early Airs has approached the astronomical. (Eric Bach alluded to warranty costs as something they had to keep an eye on in rolling out the Gravity -- a comment I thought rather odd in the context of the interview and probably indicated it was front of mind.) Given the cash burn issues that still have not receded, I cannot really fault Lucid for treading carefully in the extended warranty arena, as least until they see whether the Gravity improves their cash flow situation.

 

[stratus]

100 % would love too see an extended warranty offer. I will personally be a bit nervous after the 4 years or 50k miles have elapsed, and would have much greater peace of mind if I could purchase an extended warranty. To be honest, an extended warranty would also boost my confidence in purchasing my next Lucid.

 

[hmp10]

100 % would love too see an extended warranty offer. I will personally be a bit nervous after the 4 years or 50k miles have elapsed, and would have much greater peace of mind if I could purchase an extended warranty. To be honest, an extended warranty would also boost my confidence in purchasing my next Lucid.

I, too, would jump on an extended warranty in a trice were it to be offered. But I'm not too nervous about driving our Air beyond the 4-year mark without one.

Besides the fact that the battery and powertrain are covered for eight years, many of the warranty issues we had with our early-production Air were caused by things such as trim adhesives, assembly slip-ups, supplier quality issues, or engineering missteps. On all but one occasion, the replacement part had already had the problem corrected, and on that one occasion the root problem had been addressed by the time the second replacement part was installed.

So my guess is that most of the issues with the car other than what will arise from normal wear and tear have by now surfaced and been corrected. So I'm not really expecting to see as much repair work in the next 2-4 years as I did in the first 3.

I also think that many of the lessons learned from early failures will carry over into the Gravity and subsequent products as the brand matures in reliability.

All that said, I would instantly lay down the same $3-5,000 dollars for an extended Lucid manufacturer warranty that I have invariably bought for our German cars and our Hondas when offered . . . at least as long as they were transferrable to a subsequent buyer.

 

[stratus]

I, too, would jump on an extended warranty in a trice were it to be offered. But I'm not too nervous about driving our Air beyond the 4-year mark without one.

Besides the fact that the battery and powertrain are covered for eight years, many of the warranty issues we had with our early-production Air were caused by things such as trim adhesives, assembly slip-ups, supplier quality issues, or engineering missteps. On all but one occasion, the replacement part had already had the problem corrected, and on that one occasion the root problem had been addressed by the time the second replacement part was installed.

So my guess is that most of the issues with the car other than what will arise from normal wear and tear have by now surfaced and been corrected. So I'm not really expecting to see as much repair work in the next 2-4 years as I did in the first 3.

I also think that many of the lessons learned from early failures will carry over into the Gravity and subsequent products as the brand matures in reliability.

All that said, I would instantly lay down the same $3-5,000 dollars for an extended Lucid manufacturer warranty that I have invariably bought for our German cars and our Hondas when offered . . . at least as long as they were transferrable to a subsequent buyer.

Good point. I am perhaps a bit more nervous due to my distance from a service center. Not sure if that is rational, but it does occasionally cause me dyspepsia.

 

[SaratogaLefty]

I, too, would jump on an extended warranty in a trice were it to be offered. But I'm not too nervous about driving our Air beyond the 4-year mark without one.

Besides the fact that the battery and powertrain are covered for eight years, many of the warranty issues we had with our early-production Air were caused by things such as trim adhesives, assembly slip-ups, supplier quality issues, or engineering missteps. On all but one occasion, the replacement part had already had the problem corrected, and on that one occasion the root problem had been addressed by the time the second replacement part was installed.

So my guess is that most of the issues with the car other than what will arise from normal wear and tear have by now surfaced and been corrected. So I'm not really expecting to see as much repair work in the next 2-4 years as I did in the first 3.

I also think that many of the lessons learned from early failures will carry over into the Gravity and subsequent products as the brand matures in reliability.

All that said, I would instantly lay down the same $3-5,000 dollars for an extended Lucid manufacturer warranty that I have invariably bought for our German cars and our Hondas when offered . . . at least as long as they were transferrable to a subsequent buyer.

I agree that as you say most of the issues have most likely been successfully dealt with either through hardware fixes or improved software via OTA updates. So given that is the case how much downside could there be with an extended warranty for those items not covered by the battery/motor/powertrain warranty currently in place? Plus it would be an indication of Lucid management's confidence in their products and would provide a source of additional revenue, albeit not that significant in the scheme of things.

 

[hmp10]

I agree that as you say most of the issues have most likely been successfully dealt with either through hardware fixes or improved software via OTA updates. So given that is the case how much downside could there be with an extended warranty for those items not covered by the battery/motor/powertrain warranty currently in place? Plus it would be an indication of Lucid management's confidence in their products and would provide a source of additional revenue, albeit not that significant in the scheme of things.

I'm not suggesting Lucid should not offer an extended warranty or suggesting it would not be a good idea from several perspectives. All I am saying is that Lucid is still in financial straits and not yet sure how the Gravity will be received in the market, plus they have another model in costly development. So I understand why they might be wanting to slow-roll a decision about launching an extended warranty program.

For most carmakers (and all car dealers), after-sales repair and maintenance is one of their biggest margin producers. The risk of diminishing that revenue stream is one of the biggest reasons dealers resist like hell selling EVs. Remember that Lucid is as much car dealer as car manufacturer.

Lucid gets measured in many respects by market analysts against general automotive industry returns -- an industry that has a robust parts & repair revenue stream. The revenue Lucid misses from that stream will have ultimately to be made up in up-front sales prices, and Lucid is already hard up against that wall to move new-car inventory.

So, yes, I would dearly love to get an extended factory warranty on our Lucid. And I think it is coming at some point. But, yes, I also understand why Lucid may not be there just yet.