End of Lease Experience

My lease is up on on May 4th. I have called customer service 3 times to inquire about getting the inspection done and told someone will call me back within 24-48 hours from the appropriate department. I have yet to receive that call. I'm not panicking yet since I have about 5 weeks but guess I'll keep trying.
Did Lucid offer a buyout for anything less than the stated residual value?
 
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